Last Updated: February 2024
Despite its widespread use and positive reception, navigating through its pricing plan can be challenging. In this blog post, we aim to provide a comprehensive understanding of the reamaze pricing structure, delving into each plan’s features, costs, and target users.
Re:amaze stands out as a comprehensive platform utilized by renowned companies like Boley, GoodDoll, and Enervee for customer service, live chat, and helpdesk functionalities.
A Quick Overview of Re:amaze’s Pricing Structure
Re:amaze currently offers three distinct pricing plans: Basic, Pro, and Plus, employing the pay-per-agent subscription model.
All plans encompass fundamental features such as live chat, social media integration, SMS and voice channels, chatbots, performance reports, and more. Let’s explore each plan in detail to demystify Re:amaze’s pricing.
Detailed Breakdown of Reamaze’s Pricing Plans
1. Basic Pricing Plan
Unlimited Email Inboxes
Manage customer conversations with unlimited shared email inboxes.
Real-time interaction with customers through chat, notifications via dashboard, email, and mobile app.
Social Media Channels
Seamless communication through integration of social media direct messages, tweets, and more.
Creation of FAQs for customer self-service and internal FAQ articles for staff members.
Workflow Automation (Macros)
Design workflows for various business use cases, enhancing response times.
Customizable response templates for efficient communication.
Direct integration of the helpdesk into websites and third-party pages.
Deployment of custom chatbots, including pre-built options like Hello Bot, Order Bot, and FAQ Bot.
Cues (Proactive Messages)
Proactive messages, prompts, and notifications to engage online customers.
Fundamental reporting features like Volume Report, Channel Summary Report, and Response Time Report.
The Basic plan, designed for sole support agents and small teams, is priced at $29 per user per month
This Plan is Good For:
Businesses seeking a straightforward customer support tool with live chat, basic help desk, chatbots, FAQ articles, and reporting.
2. Pro Pricing Plan
Here are some of the features included in Reamaze’s Pro plan:
Manage Multiple Brands in One Account
Effortlessly handle multiple business operations with a single account.
Live View of Site Visitors
Real-time monitoring of customers’ browsing activity, shopping data, and geolocation.
In-depth reporting features like Workflow Report, Appreciations Report, and Satisfaction Rating Report.
SMS and Voice Channels
Integration of SMS and voice channels for an enhanced customer relationship experience.
Custom Hosted Domain
Set up a custom domain for SEO purposes and access Re:amaze from your own domain.
Customizable Email Appearance
Tailor the appearance of emails sent to customers.
Create a status page to inform customers about bug reports, performance uptime, and more.
The Pro plan, catering to teams managing multiple brands, is priced at $49 per user per month, inclusive of all Basic plan features.
This Plan is Good For:
Suitable for small and medium-sized teams in need of customization options, and advanced reporting, without requiring advanced video chat features.
3. Plus Pricing Plan
Here are some of the features included in Reamaze’s Plus plan:
Peek (Live Screensharing)
Provide screen-sharing assistance to website visitors and customers.
Departments (Staff Groups)
Organize team members into different departments for efficient conversation reassignment.
Staff Performance Reporting
Gain insights into individual staff performance across channels and time frames.
Staff Shifts and Vacation Days
Manage personal work hours and vacation days directly from the staff profile page.
Customizable Staff Roles
Assign flexible roles to staff members and customize permissions settings.
Customer Satisfaction Ratings
Send automated satisfaction surveys and conduct surveys within the chatbox.
In-Chat Video Calls
Initiate instant video calls while chatting with customers for live guidance and personalized experiences.
Optional Classic Chat Mode
Engage customers in real-time with synchronous chat.
FAQ Article Edit History
View changes and edits to FAQ articles, including update times and contributing team members.
The Plus plan, tailored for large organizations, is priced at $69 per user per month, including all Basic and Pro plan features.
This Plan is Good For:
Geared towards customer support teams requiring live video and screen sharing, with a focus on large organizations.
Why is Saufter More Affordable Than Reamaze?
Comparing Saufter and Reamaze’s pricing plans reveals Saufter’s clarity and features as winning factors. Saufter’s custom pricing plans and offered features are more straightforward and reasonable.
And, here are some of the reasons why online business owners prefer saufter:
- Centralized Customer Interactions: Manage all customer interactions in a single screen.
- Live Chat Widget: Enable real-time visitor concerns on your website.
- Integrated Email Support: Reduce email traffic and workload with integrated email support and AI-drafted emails.
- E-commerce Platform Integration: Seamlessly integrate with platforms like Shopify, Magento, and WooCommerce.
- Helpdesk Efficiency: Improve response time and productivity with AI-suggested responses and automated training modules.
Choosing between Reamaze and Saufter depends on your company’s needs. Saufter is better suited for eCommerce businesses, offering streamlined features and affordability. On the other hand, Reamaze is designed for non-eCommerce businesses, particularly enterprises.
The decision ultimately rests on your team’s requirements for providing optimal customer support. Whether you prioritize ease of customer contact or empowering support reps, the choice between Saufter and Reamaze aligns with your specific business goals.