Re:amaze is a comprehensive customer service, live chat, and helpdesk platform used by companies such as Boley, GoodDoll, and Enervee. Its features enable you to connect with customers via multiple channels, set up chatbots, streamline workflows, collect customer satisfaction ratings, etc. Despite the fact that Re:amaze is used everywhere and the platform consistently receives positive feedback, the pricing plan isn’t the easiest to understand. That is why, in this blog, we will cover everything you need to know about it. We’ll go over each of their plans and discuss what features you get, how much it costs, and who this plan is for.
A Quick Overview of Re:amaze’s Pricing Structure
Re:amaze currently offers three different pricing plans: Basic, Pro, and Plus. Re:amaze’s pricing applies the pay-per-agent subscription model.
All of their plans include essential features like live chat, social media, SMS and voice channels, Chatbots, performance reports, and so on. Let’s take a closer look at each of Re:amaze’s pricing plans now that we’ve seen an overview of them.
Detailed Breakdown of Reamaze’s Pricing Plans
1. Basic Pricing Plan
Here are some of the features included in Reamaze’s Basic plan:
Unlimited Email Inboxes
To manage customer conversations, the plan includes unlimited shared email inboxes for your entire team.
Real-time live chat allows you to interact with customers both in real-time and asynchronously. When a message is sent by your customer, your team will be notified via the dashboard, email, and even the mobile app.
Social Media Channels
The social media integration features enable you to communicate with customers no matter where they are. You can use this feature to import social media direct messages, tweets, post comments, account mentions, etc.
This feature allows you to create FAQs that can be deployed in a variety of formats. You can even create a separate website to which you can direct your customers. Re:amaze also lets you publish internal FAQ articles for staff members.
Workflow Automation (Macros)
This plan allows you to design a workflow for any number of business use cases. Workflows like automatic tagging and routing can help you reduce customer service response times.
You can create as many response templates/canned responses as your team requires with Re:amaze. You can even categorize your response templates based on common themes.
Re:amaze allows you to integrate the helpdesk directly into your website as well as a large number of third-party pages and apps.
This plan allows you to deploy custom chatbots. Pre-built chatbots include the Hello Bot, Order Bot, and FAQ Bot. The best part is that they require no programming, training, or additional development work on your part.
Cues (Proactive Messages)
Re:amaze Cues allow you to send messages/prompts/notifications to online customers proactively. You can also assign custom chatbots to each cue.
This plan includes basic reporting features such as the Volume Report, Channel Summary Report, and Response Time Report, among others.
With this feature, you can now create automated workflows to handle specific customer intents. This plan allows you to create customer intents such as refund intent, exchange intent, product complaint intent, and so on. You can also manually train an Intent for unique messages.
The Basic plan is Re:amaze’s entry-level pricing plan. The Basic plan costs $29 per user, per month.
This Plan is Good For:
If you’re looking for a simple customer support tool with live chat, a basic help desk, chatbots, FAQ articles for customer self-service, and reporting, you’ll probably be more than satisfied with the Basic pricing plan. It is designed for sole support agents and small teams.
2. Pro Pricing Plan
Here are some of the features included in Reamaze’s Pro plan:
Manage Multiple Brands in One Account
This plan lets you easily create and manage multiple business operations or identities with a single account. You can also include all of your brand’s information on each page.
Live View of Site Visitors
You get access to a live dashboard where you will be able to monitor your customers’ browsing activity, shopping data, and geolocation on your site and message them directly.
This plan includes advanced reporting features like Workflow Report, Appreciations Report, Satisfaction Rating Report, and so on.
SMS and Voice Channels
You can integrate SMS and voice channels into Re:amaze to improve the customer relationship experience.
Custom Hosted Domain
You can set up a custom domain for SEO purposes and access your Re:amaze account from your own domain.
Customizable Email Appearance
This feature allows you to customize what customers see when they receive an email response from you.
With this plan, you can create a status page that informs your customers about bug reports, your company’s performance uptime, scheduled maintenance events, unforeseen issues, and so on.
The Pro plan costs $49 per user, per month. This plan includes all of the Basic plan features.
This Plan is Good For:
The “Pro” plan is ideal for teams that want to manage multiple brands from a single platform. If you need more customization options, advanced reporting, and aren’t interested in advanced video chat features, the ‘Pro’ pricing plan should work just fine. The Pro plan is intended for small and medium-sized teams.
3. Plus Pricing Plan
Here are some of the features included in Reamaze’s Plus plan:
Peek (Live Screensharing)
With this plan, you can provide screen-sharing assistance to your website visitors and customers. You can also easily view and interact with your visitor’s web browser.
Departments (Staff Groups)
This plan also lets you create and add team members to different departments such as customer support, sales, and so on. This allows you to reassign conversations to a department rather than a specific person.
Staff Performance Reporting
Individual staff reports are included with the Plus plan, providing insight into agent performance across a specific channel and time frame. You can also compare an individual employee’s performance to that of the average employee.
Staff Shifts and Vacation Days
This plan includes Shifts, which allows your team to manage their personal work hours and vacation days from the staff profile page.
Customizable Staff Roles
This feature allows you to assign different functions/roles to staff members in a flexible manner. You can also customize permissions settings for each role to control access to specific information or data.
Customer Satisfaction Ratings
The plan allows you to send automated satisfaction surveys to your customers. After a chat has ended, you can also conduct satisfaction surveys directly within the chatbox. The results can be found in the satisfaction rating report for your Re:amaze account.
In-Chat Video Calls
While chatting with customers, your agents can also initiate an instant video call. This enables live guidance, informational sessions, personalized shopping experiences, etc.
Optional Classic Chat Mode
Classic chat mode enables you to engage customers in real-time while remaining completely synchronized. This means that in order to chat, both the agent and the customer must be online at the same time.
FAQ Article Edit History
This feature allows you to see changes such as when an article was last updated, previous edits to each article, and which team members have made edits to an article.
The Plus plan costs $69 per user, per month. This plan includes all of the Basic and Pro plan features.
This Plan is Good For:
The ‘Plus’ plan is better suited for customer support teams that require live video and screen sharing. It does provide many useful features, such as staff performance reporting, customer satisfaction ratings, and customizable staff roles. However, it can cost up to $69 per user/month. The Plus plan is tailored for large organizations.
Why is Helplama’s helpdesk more affordable than Reamaze’s?
When comparing the pricing plans of Helplama and Reamaze, one thing is clear: Helplama wins in terms of clarity and features offered. When compared to Reamaze, Helplama helpdesks’ pricing plans and features offered in each tier are more straightforward and reasonable. Here’s a look at the different pricing plans offered:
And, here are some of the reasons why online business owners prefer the Helplama helpdesk:
- With Helplama all of your customer interactions and communications can be managed in a single location.
- You can include a live chat widget on your website to allow visitors to raise concerns in real-time.
- Helplama integrates email support as well as AI-drafted emails. This can significantly reduce your email traffic as well as your workload.
- With a single click, you can integrate with e-commerce platforms such as Shopify, Magneto, and Woo-commerce, among others.
- The helpdesk improves response time and productivity by providing AI-suggested responses based on previous tickets handled.
- It also includes an automated training module for your team members to be trained and tested.
So, between Reamaze and the Helplama helpdesk, which is the right tool for your company? The simple answer is that Helplama is better for eCommerce businesses and Reamaze is better suited for non-eCommerce businesses, particularly enterprises. However, it is up to you to determine which one will help your team in providing better customer support. If you want to make it easier for customers to contact your service team while also empowering your support reps to provide the best service possible, the Helplama helpdesk could be the platform for you. If you’re starting from scratch, you can opt for managed customer support services tailored for your business starting at $399 per month.