Pure Chat Reviews, Pricing, and Features

Last Updated: February 2024

Looking for reliable customer engagement? Discover Pure Chat! Pure Chat is a top-rated live chat software solution known for its exceptional customer support. With positive Pure Chat reviews, it offers a user-friendly interface, customizable chat widgets, and excellent customer support. Enhance your customer support, track visitor activity, and provide exceptional experiences with Pure Chat. 

Ready to explore Pure Chat possibilities? Let’s look at the platform and discover how it can elevate your social media campaigns to new levels of success.

Table of Contents

  • Pure Chat Pros and Cons
  • Pure Chat Pricing
  • Pure Chat Features and Reviews

Pure Chat Pros and Cons

         Pros

     Cons

  • Provides a user-friendly interface for business live chat management.
  • Customizable chat widget matches brand look and feel.
  • Provides visitor tracking capabilities, enabling businesses to gain insights into their website visitor’s behavior and preferences.
  • Automates triggers, routes, and manages chat distribution efficiently.
  • Integrates with CRM systems, enabling seamless data exchange and workflows.
  • Offers free plans, limited features, and may require paid plans for businesses.
  • Pricing may be higher than competitors.
  • Advanced features in higher-priced plans may restrict access for lower-tier businesses.
  • Focuses on text-based live chat without video or voice calling, which disadvantages businesses.
  • Offers basic reporting but lacks advanced analytics features, limiting insights.

Pure Chat Pricing

Image source - purechat.com

The plans and significant features available are as follows:

Pure Chat is available for free for 30 days. Begin your free trial and receive all of the PRO plan’s features for 30 days for free!

Growth: $39 per month for up to 4 users, on 1 website only. Includes all features (except the ability to remove Pure Chat branding). 100 SMS notifications are included.

PRO: $79 per month for up to 10 users, for use on unlimited sites. 1,000 SMS notifications are included. All the same features as the Growth plan, plus the ability to remove Pure Chat branding from the chat widget.

Pure Chat Features and Reviews

Pure Chat offers a user-friendly interface, a customizable chat widget, real-time visitor tracking, and automation features for customer engagement and support. With comprehensive features like file sharing and integration options, it’s a top choice for its functionality and ease of use.

Image source - purechat.com

Live Chat

Engage with website visitors in real-time through the chat widget on your website.

User Review

“Pure Chat was a nice surprise when I was looking for an easy chat service for clients who only have a few customer questions each day.”                                                     

Belinda

“Awesome tool for e-commerce live chat system.”

Nabab S.

Visitor Tracking

Monitor visitor’s activity on your website, including the pages they visit and their location.

User Review

“Pure Chat is the Best Website Visitor Tracking & Online Chat Software.”

 Abid S

File Sharing

Exchange files with visitors during chat sessions.

User Review:

I like the sharing of chats in real time in this application. Its working criteria is very easy and easily accessible.

Amandeep Singh C       

Customizable Chat Widget

Personalize the chat widget appearance to match your branding.

User Review:

“Easy to Integrate. The software provides customized widgets which can be integrated very easily with the website. The integration of the chat feature with any website is very simple and easy.”

Dev K.

“It has many other customizations that allow me to capture more data from my clients.”

Jimmy S.

Integration

Connect Pure Chat with other tools and platforms such as CRM systems, helpdesk software, and more.     

User Review:

“It was good. I like the integrations with different platforms like Zoho, mail chimp, HubSpot, etc. Date Integration was relatively easy.”                     

Harsh D.

Analytics and Reporting:

Access real-time data and analytics to measure chat performance and customer satisfaction.

User Review:

“Highly recommendable app.  The daily reports have been very helpful for our business in monitoring areas that need improvement, the way our pure chat schedules are made, and customer happiness.”

Ulycel M.

“Satisfied User! The daily reports have been great for our organization to keep track of areas for improvement, the way our pure chat schedules are created and visitor satisfaction.”

Heiry

“Reports are very basic and do not support all our business needs. Pure Chat is easy to use and to train out initially.”

Jennie

Mobile Apps

Access and manage your chats on the go with Pure Chat’s mobile applications for iOS and Android.

User Review:

Pure chat is great, it is very simple to use and works on my phone on the go! Perfect way to keep in contact with your customers!.”

Joseph T.

“Pure Chat is easy to set up and works great on both desktop and mobile devices. ”

Charles B.

Chat History

Review past chat conversations for reference and analysis.

User Review:

“I like how easy it is to navigate through the software and how easy it is to view reports based on activity history.”

Heiry

“We utilize Pure Chat to communicate with our customer base, reply to sales queries, and provide support. Setting up users, chat widgets, and running use and transcript reports are all really easy.”

David

Pre-Chat and Offline Forms

Collect visitor information through pre-chat and offline forms to better understand their needs.

User Review:

“Before a site visitor is linked to an agent, the pre-chat information form has allowed us to acquire some more information about them. Finally, customization has been rather outstanding.”

Olayinka

“The Pre Chat info feature provides all the previous interactions of the customer with us in a very detailed manner.”

Dev K.

Customization Options

Customize the chat widget, colors, language, and more to align with your brand and preferences.

User Review:

“The chat window may be customized, canned replies can be set up for offline and online use, teams can be added and managed, reports can be obtained, and even transcripts of the talks can be obtained using Pure Chat.”

Miguel

Chat Notifications: 

Provides instant alerts for new chat inquiries, ensuring prompt responses and providing timely customer support.

User Review:

“Generally, chat notifications sometimes arrive minutes late, in which case the website visitor has already left the website.”

Olayinka

Recommend read: BotStar Review – Pricing, Features, & Reviews

Conclusion

Pure Chat is highly user-friendly live chat software with customizable widgets, real-time visitor tracking, and automation features that boost customer engagement. While the pricing may be higher than some alternatives, its comprehensive range of features, including file sharing and integrations, make it an excellent choice for businesses aiming to enhance customer support and communication. With positive user feedback and a robust feature set, Pure Chat proves to be a valuable tool for optimizing customer interactions.

Introducing Saufter, a formidable alternative to Pure Chat. Saufter revolutionizes customer assistance with its user-friendly design and cutting-edge technologies, providing seamless communication and amazing experiences. From real-time chat to comprehensive ticketing system integration, it empowers businesses to deliver top-notch support. 

Start your free trial today! Upgrade your live chat experience. 

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