Pure Chat Pricing, Features, Reviews [Complete Breakdown]

Table of Contents

Last Updated: July 2024

Welcome to our comprehensive breakdown of Pure Chat pricing and features

In this guide, we will provide you with valuable insights into this leading live chat software. Founded in 2012 and headquartered in Scottsdale, Arizona, Pure Chat offers a fully responsive experience on any device, making it a versatile solution for businesses of all sizes. 

With robust customer support, stringent security measures, and extensive training resources, Pure Chat stands out as a top choice for enhancing customer engagement. 

Let’s dive into Pure Chat pricing details, explore the powerful features, and hear what real users have to say about their experiences!

What is Pure Chat?

Source: Pure Chat

Pure Chat is a powerful live chat software that enables you to communicate with your website visitors or customers in real time. It offers a range of features, including customizable chat widgets, automated greetings, file sharing, chat transcripts, and real-time visitor tracking. 

The software is designed to facilitate meaningful conversations and prompt assistance, improving customer satisfaction and engagement. Pure Chat offers a user-friendly interface and seamless integration with popular tools like Zendesk, Hubspot, Google Analytics, and WordPress. 

It is widely used across various industries to provide personalized support and enhance customer relationships, leading to increased sales conversions. 

Recommended: Top 10 Pure Chat alternatives and competitors you need to know

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Overview of Pure Chat pricing plans

Source: Pure Chat

Pure Chat offers two pricing plans: Growth and PRO. The Growth plan starts at $39/month (annually) while the PRO plan starts at $79/month (annually).

Both plans offer a 30-day free trial with all the features of the PRO plan included.

A detailed breakdown of Pure Chat pricing plans

Now, let’s take a look at Pure Chat pricing plans in detail:

1) Growth plan:

Price: $39/month if paid annually or $49/month if you choose to pay monthly.

Additional users/operators: $13/month if paid annually and $15/month if you pay monthly.

Max Websites: 1

Users/Operators Included: 4

Features of the Growth Plan:

    • 100 SMS Notifications: Send SMS notifications to your customers.
    • Customization: Customize the chat widget to align with your brand identity.
    • Unlimited Chats: Engage in an unlimited number of chat conversations with website visitors or customers.
    • All integrations: Seamlessly integrate Pure Chat with various third-party tools and services.
    • Engagement hub: Manage conversations and interactions from a centralized hub.
    • Mobile app: Access and manage chats on the go with mobile apps for both iOS and Android devices.
    • Security Roles: Assign specific roles (Admin, Power Users, and Operators) and permissions to team members.

Limitations of the Growth Plan:

    • Supports only 1 website, which may be limiting if you have multiple websites or online platforms.
    • Includes a maximum of 4 users/operators, which may not be sufficient if you have larger teams or organizations.
    • Limited to 100 SMS notifications, which could be restrictive if you heavily rely on SMS communication.
    • Does not offer some advanced features available in the PRO plan, such as unlimited chat history transcripts, canned responses, and comprehensive analytics.

2) PRO plan

Price: $79/month if you pay annually, or $99/month if paid monthly.

Additional users/operators: $8/month if you choose to pay annually, or $10 per month if you pay monthly.

Max websites: Supports unlimited websites, providing flexibility if you have multiple online properties.

Users/operators included: Includes 10 users/operators for managing chat interactions, ideal for larger support teams.

Features of the PRO plan

It includes all the features of the Growth plan and offers advanced features such as:

    • 1,000 SMS notifications: Increased SMS notification allowance for more extensive proactive communication with customers.
    • Unlimited chat history transcripts: Access chat history without any limitations, enabling better context and continuity in customer interactions.
    • Canned responses: Use predefined responses for common queries, saving time and ensuring consistent messaging.
    • File transfer: Share files directly within the chat for more efficient customer support.
    • Trigger-based actions and alerts: Automate actions based on certain triggers, enhancing workflow automation and efficiency.
    • Analytics: Gain insights into chat performance and customer interactions in real time, enabling data-driven decisions. Additionally, you can export data for further analysis or integration with other systems.
    • Visitor tracking: Track visitor behavior on the website for better understanding and engagement.

Limitations of the PRO plan:

    • The PRO plan comes with a higher price point compared to the Growth plan, which may be a factor if you are on a tighter budget.
    • The number of included users/operators is limited to 10, which may not be sufficient if you have a large enterprise with extensive support teams.
    • The plan includes 1,000 SMS notifications, which could still be limited if you rely heavily on SMS communication requirements.
    • While the PRO plan includes more advanced features, it might still not cover all the needs of highly complex or specialized customer support operations, requiring additional customization or integrations.

Pure Chat Pricing Plans Comparison

Features

Growth

Pro

Price (paid annually)

$39/month

$79/month

Price (paid monthly)

$49/month

$99/month

Additional users/operators 

(paid annually)

$13/month

$8/month

Additional users/operators

(paid monthly)

$15/month

$10/month

Max websites

1

Unlimited

Users/operators included

4

10

SMS notifications

100

1000

Remove Pure Chat branding

No

Yes

Unlimited chats

Yes

Yes

Advanced widget customization

Yes

Yes

All integrations

Yes

Yes

Engagement hub

Yes

Yes

iOS and Android mobile apps

Yes

Yes

Security roles (Admin, Power users and Operators)

Yes

Yes

Unlimited chat history transcripts

Yes

Yes

Canned response

Yes

Yes

Chat notifications

Yes

Yes

File transfer

Yes

Yes

Trigger-based actions and alerts

Yes

Yes

Real time analytics

Yes

Yes

Visitor tracking

Yes

Yes

Comprehensive account statistics and reports

Yes

Yes

CSV exports for reports and contacts

Yes

Yes

Support

Yes

Yes

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Key features missing in Pure Chat

Despite its many benefits, Pure Chat has a few key features missing that may be limiting:

  • Limited free version: While offering a free version is advantageous for small businesses and startups, Pure Chat’s free version comes with restricted features. Seeking a more comprehensive solution without incurring additional costs can become a drawback in this case.
  • Lack of multilingual support: The absence of multilingual support in Pure Chat can be a significant limitation if you cater to a diverse international customer base.
  • No video chat: While Pure Chat excels at text-based communication, it lacks a video chat feature. This can be a drawback if you rely on face-to-face interactions to provide demonstrations, consultations, or technical support.
  • Limited Integrations: Pure Chat may have limitations in terms of integrations with other third-party tools and platforms.
  • Reporting and analytics: While Pure Chat offers basic reporting features, it might fall short in providing in-depth analytics. Insufficient reporting and analytics tools hinder data-driven decisions for customer support optimization.
  • Advanced automation: Pure Chat’s automation capabilities might be limited compared to other more advanced customer support platforms. 
  • Scalability: While suitable for small to medium-sized businesses, Pure Chat’s scalability may be limited for handling high volumes of customer inquiries as your company grows. A scalable chat solution is necessary to accommodate increasing interactions without compromising response times and quality.

In conclusion, while Pure Chat offers several benefits, it has some areas for improvement.

User Reviews

“When working in customer support the ability to share images and documents are a must. Unfortunately, this cannot be done with this app. We have come across instances where documentation needs to be shared so we would have to use a third party application. This sometimes disconnects us from chat. It is an overall hassle.”

Verified User in Automotive

“When I submitted a query due to some trouble with my app, I never received a response from the Pure Chat help team.”

Verified User in Hospital & Health Care

“There are not many third-party integrations. We also were missing co-browsing to help agents serve their customers.”

Verified User in Banking

“While there is a free plan but of course without all the extras, but as far as the paid plan, I really don’t like how you are limited to a certain number of SMS notifications. Really would be great if there were a way to share pictures/documents/ via chat. There also has been quiet a bit of lagging/freezing but that may have been on my end.”

Debbie T.

In Summary

In conclusion, Pure Chat offers powerful and user-friendly live chat software with two pricing plans: Growth and PRO. The Growth plan suits smaller businesses, while the PRO plan provides advanced features for larger enterprises. 

While Pure Chat has limitations on certain features, its positive reviews attest to its effectiveness and ease of use. 

If you’re looking for a next-gen live chat experience, Saufter is the ideal alternative. With its data-driven AI chatbot, it automates workflows and offers exceptional customer self-help. 

Trusted by 1000+ brands, Saufter provides experienced agents, real-time metrics, and seamless omnichannel communication, revolutionizing customer support. 

Start your 15-day free trial now to elevate your customer conversations and support experiences.

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