ProProfs Knowledge Base Reviews, Pricing, and Features

ProProfs knowledge base

Last Updated: February 2024

Are you considering implementing ProProfs Knowledge Base in your organization?

ProProfs Knowledge Base is designed to revolutionize the way organizations manage and share information. It has a user-friendly interface and offers a seamless experience for creating, organizing, and accessing knowledge resources. 

But before making a decision, it’s crucial to gather all the necessary information to assess its suitability for your specific needs. Thus, in today’s ProProfs Knowledge Base review guide, we will offer an in-depth overview of this powerful knowledge management solution. 

You’ll find detailed information about its features, pricing, and reviews to help you make an informed decision about implementing ProProfs Knowledge Base for your organization.

proprofs knowledge base

ProProfs Pros and Cons

Pros 

Cons

Easy-to-navigate interface, simple to create, organize, and access without extensive training or technical expertise.

Limited integrations with other third-party tools and software. 

Customize templates, layouts, colors, and logos to create personalized knowledge bases. 

Lacks advanced formatting features for complex formatting requirements.

Facilitates collaboration among team members by allowing them to contribute to knowledge articles.

Involves an initial learning curve. Training and resources may be required to ensure efficient adoption.

Offers advanced search filters, keyword highlighting, and relevance-based results, ensuring efficient knowledge retrieval.

Users have reported challenges with customer support response times, with longer waiting periods for assistance. 

Provides in-depth reports and analytics. 

Limited language support

ProProfs Review on Pricing and Features

Now, let’s take a look at the pricing plans in detail. We’ll also check what users have to say about the features of ProProfs.

ProProfs pricing

Pricing

ProProfs Knowledge Base offers a simple pricing structure with one all-inclusive plan for its features. 

  • Free: You can try ProProfs for 15 days for free without providing any credit card information. 
  • Monthly and Annual Plans: For the monthly plan the cost is $79 per author per month. However, if you choose to pay annually, you can save 38% on the total cost. 

If you have a team of three or more authors, it’s recommended to reach out to ProProfs to discuss pricing options tailored to your specific needs. 

With ProProfs Knowledge Base, you can enjoy a comprehensive knowledge management solution at a transparent and competitive price point.

Features

Multiple Knowledge Base Creation: 

“We are happy to have an all-in-one tool. The experience has been fuss-free till now. Thanks to its simplicity, we could use it to create different kinds of knowledge bases for our teams, helping them combat challenges related to knowledge management.” 

⭐5/5, Verified User – Computer Software

“Very flexible knowledge base software for managing multiple sites”

 ⭐5/5, Verified reviewer 

ProProfs allows you to create multiple knowledge bases within a single account. This feature is particularly useful if you have different products, services, or departments. It allows you to organize and manage knowledge resources separately while maintaining centralized administration.

Customization Options

There are a lot of things that we just loved about this tool – wide-ranging templates, powerful customization options, export, import, easy writing, and publishing

⭐ 4.5/5, Verified User – E-learning

ProProfs offers extensive customization options, allowing you to tailor the look and feel of the knowledge base to match your branding. 

It includes:

  • Ready-to-use page templates: 25+ pre-designed page templates to choose from
  • Multi-branding: Apply different branding styles to create multiple versions of a single site.
  • White label: Customize the knowledge base as part of your brand.
  • Custom domain: Change the domain name to the one that matches your brand.
  • Custom CSS: Enhance the appearance and design of your knowledge base by utilizing CSS to have full control over the layout, format, and presentation.
  • Custom fonts and themes: Customize with your favorite fonts, themes, and designs. 

Collaboration and Contribution

“The tool helped us achieve our objectives of increasing document collaboration and knowledge sharing. So far, so good.”

⭐5/5, Archie G

The software has a lot of powerful features for team collaboration, content review, and instant knowledge sharing. It’s easy to use and got us little to no time to get familiar with how it works.

⭐ 4.5/5, Ritik P 

With ProProfs Knowledge Base, team collaboration is made easy as it enables multiple users to contribute, edit, and enhance knowledge articles. This seamless collaboration ensures that knowledge resources remain up-to-date and accurate, promoting effective knowledge sharing within the team.

Training Resources and Assessments: 

“With ProProfs Knowledge Base, we are trying to make employee onboarding less time-consuming and more impactful. For years, we have been spending a crazy amount of money on hiring and inducting new employees, which drastically impacted our budget. Not anymore as now we have this amazing tool at our disposal.”

⭐5/5, Sara A

The platform enables you to create training resources and assessments alongside the knowledge base. This feature allows you to provide comprehensive training materials, track employee progress, and assess knowledge retention through quizzes and assessments.

Analytics and Reporting

“It is so comprehensive and provides such rich insights into how effective and helpful customers find our knowledge base. And all the information is presented in beautiful charts and tables which further makes it easy for us to decode and analyze the data.” 

⭐ 5/5 – Vaishnavi K

Get valuable insights through ProProf’s smart analytics and reporting features. You can get detailed reports on your knowledge base performance such as:

  • Knowledge base statistics
  • Broken links
  • Article health
  • Author activity

User-Friendly Interface

“I am really loving it. Creates pages in a jiffy, using a what-you-see-is-what-you-get editor. It’s really a cakewalk” 

⭐5/5 – James W

You’ll find yourself quickly adapting to the platform, saving time and effort in the process. With ProProfs, you can focus on building a robust knowledge base without getting bogged down by complex or confusing interfaces. The intuitive interface and straightforward features make it easy for anyone, regardless of technical expertise, to create and manage their knowledge base.

Access Controls and Permissions

“Security of content has always been a priority for us. ProProfs Knowledge Base has assured that our sensitive company information is fully protected.” 

 ⭐ 5/5, – Verified User

Easily set granular access controls that give you the power to set permissions for different user roles. This feature ensures that sensitive information is accessed only by authorized individuals, granting control over who can view, edit, or publish content. With these access controls in place, you can confidently manage the accessibility of your knowledge base and safeguard sensitive data.

Integration Capabilities

“The interface is very simple, and the tool integrates well with our current help desk tools.” 

⭐ 5/5, – Verified Reviewer in Information Technology & Services

ProProfs Knowledge Base seamlessly integrates with CRMs, G-suite, and other in-house tools, allowing for smooth and efficient collaboration. This paves the way for seamless data transfer and collaboration across multiple platforms. 

Integrations include:

  • Ticketing tools: Easily integrates with popular tools like Freshdesk, Zendesk, and more. 
  • G-Suite: Seamless integration with the G-Suite, including Google Translate, Google Analytics, and Google Fonts.
  • API integrations: Utilize API integration to extract the entire list of articles from your knowledge base.
  • In-house integrations: Enhance your Knowledge Base software by adding ProProfs Chat, ProProfs Help Desk, and ProProfs Survey, creating a comprehensive customer support suite.

Mobile Optimization

“Its cloud-based system and the accessibility from any device is really helpful.” 

⭐ 5/5, – Mike A

The platform is optimized for mobile devices, allowing you to access and contribute to knowledge bases on the go. This mobile compatibility ensures flexibility and accessibility for users who prefer to use smartphones or tablets.

Customer Support

“The customer service is outstanding… very courteous and prompt responses to questions. And fixes and improvements are usually applied faster than what I’ve experienced with other SaaS vendors.” 

⭐5/5, – Ron J

ProProfs provides customer support through various channels, including email, live chat, and phone support. Users can contact the support team for assistance, guidance, and resolution of any issues or concerns.

Recommended: A Complete Guide On How To Design A Knowledge Base

Final Thoughts

In conclusion, ProProfs Knowledge Base offers a powerful solution for streamlining information sharing, enhancing customer experiences, and boosting overall efficiency. With its impressive range of features and user-friendly interface, ProProfs has gained positive user satisfaction ratings. 

However, if you’re seeking an economical solution with comprehensive customer support features, we recommend considering Helplama Helpdesk. It is a powerful tool that includes a customizable knowledge base, advanced automation, and omnichannel support capabilities. 

With Helplama, you can efficiently manage customer inquiries, provide self-service resources, and streamline your support operations. 

Sign up for Helplama Helpdesk today to empower your team and deliver exceptional customer support.

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