Last Updated: February 2024
Are you in search of reliable live chat software to enhance your customer support and engagement? Look no further! In this article, we will delve into the world of Olark, exploring its reviews, pricing plans, and standout features.
With over 40,000 customers already trusting Olark for their live chat needs, it’s clear that this solution has made its mark in the industry. Whether you’re a small business or a large enterprise, Olark offers a comprehensive solution designed to streamline communication with your website visitors and deliver exceptional customer experiences.
So, let’s dive in and discover how Olark, a trusted choice of thousands, can take your customer support to new heights!
Table of Contents:
Pros and Cons of Olark
1. Easily integrates with popular platforms like WordPress, Shopify, and Salesforce.
2. Has an intuitive interface and simple setup process.
3. You have the flexibility to customize the chat widget to match your brand’s look and feel.
4. Olark offers features like chat transcripts, visitor analytics, and proactive chat invitations, empowering you to gain valuable insights and engage with visitors more effectively.
5. Olark provides mobile apps for both iOS and Android devices.
1. Olark doesn’t offer direct integration with popular social media platforms.
2. While Olark offers basic automation features, it may not have the same level of advanced automation capabilities compared to some other live chat solutions.
3. Some users have found Olark’s pricing plans to be slightly higher compared to similar live chat software options on the market.
4. Although Olark provides basic reporting functionality, it may not offer the depth and breadth of analytics features found in more robust customer support platforms.
5. Olark’s language support is not as extensive as some other live chat solutions, which could be a drawback if you have a global customer base.
Overview of Olark Pricing (Rating ⭐3.8/5, 11 Reviews)
To begin, you can start with a free 14-day trial to explore Olark and its features. After the trial period, you have the choice to continue with a free account or opt for one of their paid plans.
The free account, while limited, provides basic functionality with one agent and a maximum of 20 chats/month. If you require more robust features and capabilities, you can consider their paid plans.
Olark offers two pricing plans:
- Standard: Priced at $29/month/agent when billed on a monthly basis. However, if you opt for an annual subscription, you can take advantage of significant discounts ranging from 20% to 35%, with the option to subscribe for 1 or 2 years.
- Pro: Offers customized pricing tailored to address your specific needs and go-live date requirements. This option allows for flexibility and scalability as you scale your business and customer support operations.
Olark also offers optional add-ons called PowerUps. These add-ons provide additional features and functionalities and are priced individually, ranging from $29 to $99 per month.
“The monthly subscription fee can make someone stop using Olark especially for small startups like ours. I wish they can have have a free package so that people who cannot afford the monthly subscription fee can still benefit from one of the best chat apps for a website.” – ⭐4.5/5, Otile B.
“The only thing I’d say needs work is the price for add on features. It seems that the price per user makes sense, but everything else is priced in a way to make it unattractive” – ⭐4.5/5, alfonso p.
Related: Complete Breakdown of Olark Pricing
Olark Reviews on Features
Olark is a customer communication platform that offers various features to enhance your interactions with website visitors. Let’s explore each feature and see how you can benefit from them.
Live Chat (Rating ⭐4.3/5, 55 Reviews)
With Olark’s live chat feature, you can engage with your website visitors in real-time. Initiate conversations, provide instant support, and address any questions or concerns they may have. By offering immediate assistance, you can improve customer satisfaction and build stronger relationships.
“Olark helped us setup chat on our website & customers were chat agents were able to assist customers that reached out via chat” – ⭐3/5, Jayanth R.
“What do you like best about Olark? My ability and my customer’s ability to chat with a live person on the spot with an extremely short response time as well as their ability to recognize exactly who I am when I chat.” – ⭐4/5, Tricey G.
Chat Customization (Rating ⭐4.2/5, 12 Reviews)
Personalize your chat widget to match your brand’s look and feel. Customize colors, fonts, and chat box placement to create a seamless and consistent user experience.
By aligning the chat interface with your website’s design, you can provide a cohesive and professional impression.
“Not so user friendly and not many options available. Will consider to see them include more features like file sharing, screen capture from remote, SPI call, ticket system, more important custom theme.” – ⭐3/5, Akram Hasan S.
“The filtering and customization lets us adapt it to our site nicely.” – ⭐5/5, Verified User in Security and Investigations.
Automated Messages (Rating ⭐4.1/5, 7 Reviews)
Utilize automated messages to proactively engage with your visitors.
Set up targeted greetings and trigger chat invitations based on specific criteria, such as time spent on a page or the number of visits. These automated messages can help capture visitors’ attention and guide them toward the desired actions.
“Ability to create auto responses.” – ⭐4/5, Verified User in Outsourcing/Offshoring.
“provides some great tools for an auto response without it appearing robotic” – ⭐4/5, kevin k.
Chat Routing (Rating ⭐3.7/5, 2 Reviews)
Route incoming chat requests to the most appropriate team members or departments. By using chat routing rules, you can ensure that each visitor is connected with the right person who can provide relevant assistance. This helps streamline the support process and enhances the efficiency of your team.
“Being able to assign an agent as accepting or not accepting new chats, with the automatic email notification of chats when no one is available to take them“ – ⭐3.5/5, Verified User in Commercial Real Estate.
Co-browsing (Rating ⭐5/5, 2 Reviews)
With Olark’s co-browsing feature, you can collaborate with your visitors by sharing their screen. This allows you to visually guide them through complex processes, demonstrate features, or troubleshoot any issues they may be facing.
Co-browsing enables a more interactive and personalized support experience.
“Another benefit of using OLARK is the co-browsing feature which I use all the time, it’s truly amazing!” – ⭐5/5, John S.
“file sharing and cobrowsing can get laggy on occasion” – ⭐5/5, Verified User in Computer Software.
Integration with CRM and Helpdesk Systems (Rating ⭐4.3/5, 30 Reviews)
Olark integrates with popular CRM and helpdesk systems, enabling seamless data synchronization. You can automatically transfer chat transcripts, visitor information, and other relevant data to your existing customer management systems. This integration ensures a centralized view of customer interactions and facilitates efficient follow-up actions.
“Fewer integrations” – ⭐3/5, Jayanth R.
“I like the ease and the integration with Salesforce” – ⭐5/5, Verified User in Computer Software.
Chat Analytics (Rating ⭐4.6/5, 5 Reviews)
Gain insights into your chat performance with Olark’s analytics feature.
Track metrics such as chat volume, response times, customer satisfaction ratings, and visitor behavior. By analyzing this data, you can identify trends, measure the effectiveness of your support efforts, and make informed decisions to improve customer engagement.
“Reporting lets us measure employee performance.” – ⭐5/5, Verified User in Security and Investigations.
Offline Messaging (Rating ⭐4/5, 5 Reviews)
Even when your team is not available, visitors can leave offline messages via Olark’s offline messaging feature. These messages are captured and forwarded to your team, allowing you to respond later.
This ensures that no customer inquiry goes unanswered, enhancing customer experience and reducing missed opportunities.
“They also offer an offline version. From here the customer can submit a question and you receive an email to respond to.” – ⭐4.5/5, Verified User in Consumer Electronics.
Chat Transcripts and Archives (Rating ⭐4.3/5, 14 Reviews)
All chat conversations are logged and stored as transcripts. You can access these transcripts at any time, review past interactions, and retrieve valuable information shared during chats.
This feature enables you to maintain a record of customer conversations for future reference and provides valuable insights for training and quality assurance purposes.
“What I like best is being able to review transcripts from previous conversations. That way information is not lost when relaying message to others.” – ⭐4.5/5, Sean S.
“Pulling up transcripts is a little slow, but fortunately we don’t need to do this very often.” – ⭐4.5/5, Henri I.
Recommended: Top 11 Olark Alternatives
Whether you’re a small startup or a growing enterprise, Olark offers options to fit your budget and requirements. With features like live chat, customization options, and advanced reporting, Olark empowers you to deliver exceptional customer service and enhance your online interactions.
However, if you want to deliver omnichannel support, including live chat, phone, SMS, email, and social media, Saufter is the right solution. This all-in-one helpdesk software even offers self-service options, automated workflows, and agent hiring & training.
Sign up to take advantage of their free trial and experience the platform firsthand!