If you are using social media to engage with your customers, then ManyChat would be an ideal choice. It provides all the necessary features to build a personalized chatbot.
In fact, using a bot to converse with your users leads to an average customer satisfaction rate of 87.5%.
But is ManyChat really the best choice to create a chatbot?
To help you make the decision, we are providing a quick review of ManyChat in this post. So, you can find all the following details.
What is ManyChat Used For?
ManyChat is built with the purpose of simplifying sales and marketing for small businesses. So, it provides automated conversations for Instagram, Facebook Messenger, WhatsApp, SMS, and so on.
Basically, it allows you to create a personalized chatbot for your business.
Note that ManyChat is founded in July 2015. Now, it claims to be the number one chat marketing platform. In fact, over 1 million businesses use it across 190+ countries. Moreover, the software powers 1 billion+ conversations every year.
They also offer free video courses that you can use to learn how to implement ManyChat’s features. Plus, you may join a community to clear your doubts or simply connect with your peers.
ManyChat Pros and Cons
ManyChat Review on Pricing and Features
Pricing (Rating ⭐4.2/5, 35 Reviews)
The company offers three different plans. You can choose the one that fits your needs.
Manychat pricing plans and the key features offered in those plans are as follows.
- Free at $0/mo – Automated conversations that engage up to 1,000 contacts, access to basic growth tools, 10 customer tags, and email support.
- Pro at $15/mo – Scaled pricing as per contacts, access to unlimited growth tools, unlimited customer tags, custom fields, & advanced segments, analytics & insight tools, email support, and no ManyChat branding.
- Premium at custom – Includes everything in pro, along with a custom-built automated assistant, live chat support with specialists, custom integrations with ads, CRM, & marketing systems, and so on.
If you are just getting started with your business, then it is best to first try out the software with the Free plan. When you need access to the advanced features, then go for the Pro plan.
Finally, when your business demands unique features tailored to your requirements, then pick the Premium plan.
Now, check what the users of ManyChat say about its pricing plan.
“ManyChat was considerably more effective, but with the price increase and the non-necessity of carrying another subscription for incoming message support, it wasn’t a logical choice to keep the service.”
⭐7/10, Ashlie Pappas.
“ManyChat is more affordable for small and medium businesses.”
⭐9/10, Mahak Bansal.
“by pricing ManyChat is way more convenient, especially if you are an early stage company that can’t afford pricing models of SaaS like Intercom.”
⭐8/10, Diego Jaramillo
Automated Conversations (Rating ⭐4.4/5, 35 Reviews)
The major advantage of ManyChat is that it requires no coding experience as you will create conversation flows with a visual interface called Flow Builder.
It follows a structured approach where the messages and their associated actions are connected to each other. In this way, you can build your own chatbot. But the disadvantage is that when you have more content in a flow, it becomes messy.
For such situations, ManyChat has a Basic Builder that displays messages of a flow in the presented order which makes it easier to keep your chatbot organized.
With ManyChat automated conversations, you can do the following:
- Trigger a message or a conversation flow based on a specific keyword or phrase,
- Create personalized and interactive conversations & quizzes,
- Automatically answer user queries,
- Like and reply to comments on your social platform,
- Reply to anyone who mentions or tags you on their story,
- Direct your customers to point of purchase,
- Collect user data.
Plus, ManyChat helps you to let your customer buy products directly from chat, create digital ads, and even QR codes.
Do the automated conversations work as well as they say? Let’s look at the user reviews.
“Amazing tool for anything chatbots, when it first started it was super unique. Our page was one of the few with automated dm’s where customers could reach us at any time.”
⭐5/5, Ali T.
“We create an automated chatbot for our business and our clients business to automate messaging on facebook.”
⭐4/5, Moses T.
“I use Manychat with Facebook ads and I love how everything is automated. My audience is segmented, I collect email and phone numbers, buyers get their questions answered, they barely ask for human help and when they do, I got notified on who wants to talk to a human.”
⭐5/5, Jocelin C.
Chatbot Elements & Customization (Rating ⭐4.4/5, 10 Reviews)
Chatbot Elements & Customization
The basic things you need to design conversations with rich and interactive content are the chatbot elements. So, ManyChat provides you with everything you need starting from images to location sharing.
- Persistent menu,
- Quick replies,
- Email, date, and phone number validation.
Also, you can add custom fields to collect data from users. You may attach tags to people based on that data.
This aids you to segment your audience and perform actions such as broadcasting messages to a specific group. Plus, it helps to get a good overview of your audience on your dashboard.
Let’s see what the ManyChat customers thought about its customization capabilities.
“The ability to use pick-whips and click to add elements in a non-linear fashion allows a user to take complex designs and build quickly.”
⭐5/5, Johnny K.
“can’t see all text in the custom fields unless you copy text and display it in another application.”
⭐4.5/5, Verified User in Broadcast Media.
Templates (Rating ⭐4.5/5, 10 Reviews)
Whether you are new to the online business or already a leading company, it doesn’t matter. Templates are always useful.
ManyChat has both free templates and templates that are specific to paid plans. However, in order to access these templates, you need to install them separately by following certain guidelines.
ManyChat offers templates in the following categories.
- Abandoned cart recovery,
- Out of stock,
- Opt-in to sales and promotions,
- Lead magnet,
- Facebook ads,
- Loyalty program,
- And many more!
“A lot of pre-made templates are available that cater to the need of different businesses like Gyms, Restaurants, Spa, Eccomerce, Health and Beauty, Real estate, etc.”
“I would be cautious about setting up templates for later use, it may not turn out the way you would like.“
⭐4.5/5, Chris W.
“Easy to use visual flow builder. An excellent part that I like is that we can create templates and reuse them.”
⭐4.5/5, Sameer G.
Integrations (Rating ⭐4.5/5, 15 Reviews)
Integrations allow you to connect your store with other applications so you can provide various services to your customers.
Through ManyChat, you can integrate with all the following platforms.
- Active Campaign,
- Google Sheets,
- And so on.
“I do not need to refer customers to the website to purchase my service/product. with Paypal integration, they can pay through manychat itself to buy products.”
“It directly integrates with your eCommerce store like Shopify & you can take orders, receive payment on the chatbot itself by using PayPal/stripe. Although, you cannot integrate with WooCommerce, but through integration with the Zapier, it problem could be solved.”
⭐4/5, Mayank D.
“There are also, integrations with Google Docs, Email marketing and more that make software a true asset for Facebook marketing.”
⭐5/5, Mark R.
Analytics (Rating ⭐4.3/5, 4 Reviews)
The insights and analytics tool provides you with the basic reports on your dashboard. For example, you may have an overview of your subscribers, open rate, click rate, the number of people to whom the messages are delivered, and so on.
You can connect the conversions from your social/ messaging platform to conversions on your website. But the drawback of ManyChat analytics is that it does not provide in-depth and relevant insights on one dashboard. They are all distributed over different sections.
Moreover, the analytics of ManyChat concentrates on flows. So, you will not get answers to questions related to user retention, fallback rates, etc. Also, you cannot generate custom reports.
“As far as analytics is a concern, it needs to update & advanced. As there is no one single in-depth analysis, rather, it has been distributed over multiple sections like broadcast, sequences, etc. Further, if a user filled in the keyword that didn’t get a response, you cannot get this information to improve it.”
⭐4/5, Mayank D.
“I can segment these messages, I can create sequences, and there are analytics reports for me to analyze in order to measure the performance of the messages I send with this.”
⭐4.5/5, sara s.
ManyChat powers more than 1 billion conversations every year and claims to be the number one Facebook Messenger chatbot. Because of its two-way personalized conversations, you may easily engage with your customers on their mobile devices.
As you can see ManyChat primarily focuses on conversation flows. So, if you want to use social messaging platforms, then it is the best chatbot. However, if your business needs omnichannel support, then you need to employ software such as Helplama Helpdesk.
It is an all-in-one customer support software that offers automated workflows ranging from order management to return/ exchange center, marketing, and basic features such as knowledge base, live chat, SMS, email, and phone support.
Best of all its features is its data-driven AI chatbot that comes with canned responses. It also allows you to integrate with social media, messaging, eCommerce, and collaboration platforms such as WhatsApp, Instagram, Facebook, Shopify, WooCommerce, Slack, and so on.
So, without waiting start your free trial here!