Loop Returns Reviews, Pricing, and Features

Table of Contents
Loop Returns Reviews, Pricing, and Features

Last Updated: April 2024

Looking to level up your returns process and provide a seamless experience for your customers? You’re in the right place! In today’s blog, we’re diving into Loop Returns, a top-notch returns management solution that has garnered stellar reviews from retailers worldwide. 

In fact, according to Loop Returns reviews, this powerful returns management solution has achieved an impressive 4.8/5 customer satisfaction rating.

So, if you’re tired of dealing with manual return requests, complicated workflows, and dissatisfied customers, it’s time to explore the pricing, features, and user reviews of Loop Returns.

Table of Contents:

Pros and Cons of Loop Returns

Pros

Cons

1. Returns Process: Simplifies the entire returns process for both you and your customers. With a user-friendly interface, it allows customers to initiate returns easily and provides clear instructions. 

2. Returns Portal: One of the standout features of Loop Returns is its ability to create a fully customizable returns portal. You can match the portal’s design with your brand’s aesthetics, creating a seamless and cohesive experience for your customers.

3. Automated Return Label Generation: Automates the process by generating return labels instantly. This saves you time and effort, allowing for a quicker and more efficient returns process. 

4. Analytics and Insights: Provides valuable analytics and insights to help you understand your returns data better. You can track returns trends, identify common reasons for returns, and make data-driven decisions to improve customer satisfaction and reduce return rates.

1. Pricing: Offers a range of pricing plans to accommodate different business sizes, some may find the cost to be higher compared to other returns management solutions. 

2. Limited Integration Options: While Loop Returns integrates seamlessly with popular e-commerce platforms like Shopify and BigCommerce, it may have limited integration options with other platforms. If you’re using a less common or custom-built platform, you may need to check if it’s compatible with Loop Returns. 

3. Learning Curve: As with any new software, there may be a learning curve involved in setting up and fully utilizing Loop Returns.

4. Customer Support: While Loop Returns offers customer support, some users have reported occasional delays in response times. It’s important to keep this in mind and assess the level of support you may require for your specific needs.

Recommended: Top 7 Returns & Exchanges Apps for Shopify

Loop Returns Pricing

LoopReturns pricing - Flat fee
Image source – loopreturns.com

Loop Returns offers three pricing plans tailored to fit your specific needs.

  1. Starter: For just $59 per month, you can automate your returns process and enjoy features like defining a warehouse location, creating a custom returns policy, processing refunds, and offering gift returns.
  2. Essential: Comes at $165 per month. In addition to all the features offered in the Starter plan, you gain access to enhanced functionalities such as setting dynamic fees for return outcomes, embedding a custom returns portal URL, enabling at-home pickups, and more.
  3. Advanced: For enterprise-size eCommerce businesses that require unlimited returns tools and multiple warehouse locations, the Advanced plan is ideal. Priced at $375 per month, this plan includes all the features of the Starter and Essential plans, plus additional perks like unlimited destinations, store credit incentives, and the ability for customers to shop across your entire store for exchanges.

Please note that add-ons are only available with the Essentials and Advanced plans.

LoopReturns pricing - Usage based
Image source – loopreturns.com

In addition to these flat-fee plans, Loop Returns also offers usage-based plans. Here, you pay a low base fee of $29 per month and additional fees based on your usage.

For more detailed information on Loop Returns pricing, click here!

Loop Returns Reviews on Features

Loop Returns
Image source – loopreturns.com

Let’s dive into the features of Loop Returns:

Returns Automation (Rating ⭐4/5, 4 Reviews)

With Loop Returns, you can automate your returns process, saving you time and effort. Say goodbye to manual return requests and approvals. Loop Returns streamlines the entire process for a smoother customer experience.

User Reviews

I love the automation of the software. Previously, everything we did was done manually, so to have it automated is a big help.” – ⭐ 4/5, Justin H.

Automation is great” – ⭐ 3/5, Masha T.

Customizable Return Policy (Rating ⭐5/5, 1 Review)

Tailor your return policy to align with your brand’s unique requirements. Create custom rules and conditions to ensure consistency and customer satisfaction. Loop Returns allows you to set up return policies that work best for your business.

User Review

allowed us to build an exceptionally simple returns policy with big outcomes.” – ⭐ 5/5, Verified User in Apparel & Fashion.

Multiple Destination Options (Rating ⭐4.7/5, 2 Reviews)

Define warehouse locations to receive returns. Whether you have one central warehouse or multiple locations, Loop Returns accommodates your needs. Efficiently manage and process returns based on different inventory destinations.

User Review

We recently were made aware of an issue with USPS hodling our packages due to a cubic measurement requirement that was recently added and we were able to track all orders in transit to our warehouse to get cusotmer issues resolved before it became a bigger issue.” – ⭐ 4.5/5, Susan B.

Gift Returns and Variant Exchanges (Rating ⭐4/5, 4 Reviews)

Give your customers the flexibility they need. Loop Returns enables gift returns, allowing recipients to exchange their gifts hassle-free. Additionally, you can offer variant exchanges, providing options for customers to swap for different sizes, colors, or styles.

User Review

I’ve checked out quite a few apps before signing with loop. I love their exchange features, allowing people to get extra credit and all the rules they have. Many competitors do not have proper exchange features.” – ⭐ 4.5/5, Lior O.

I wish there were more options on the backend, editing a return/exchange.” – ⭐ 5/5, jillian B.

I do not like that exchanges are not easily visible. They used to be labeled as exchanges on the order and now they are all labeled as returns and we have to figure out if it is an exchange or return. They should be labeled separately.” – ⭐ 3.5/5, Jordyn R.

Carrier Rate Negotiation

Save on shipping costs with Loop Returns’ carrier rate negotiation feature. By leveraging the platform’s partnerships, you can access discounted rates on shipping services from USPS and FedEx, reducing your overall expenses.

Comprehensive Analytics (Rating ⭐4.6/5, 8 Reviews)

Gain valuable insights into your returns performance with advanced analytics. Loop Returns provides in-depth reports on returns metrics, allowing you to identify trends, measure customer satisfaction, and make data-driven decisions to improve your returns process.

User Reviews

The analytics and reporting dashboard helps our design team with all the feedback we receive.” – ⭐ 5/5, Verified User in Apparel & Fashion.

My biggest gripe with Loop is that we’re not able to play with the data as much as I’d like. The analytics tab is often painfully slow, and sometimes the standard reports within Analytics and the standard reports you can download don’t always cover the data I want to look at. It would be super helpful to be able to select the columns I’d like to export or have the option to create custom widgets within analytics.” – ⭐ 4.5/5, Verified User in Consumer Goods.

Their analytics and reporting is priceless as it allows us to analyze many aspects of the business from our overall return rate to products with a high return rate.” – ⭐ 5/5, Jennifer R.

Returns Portal (Rating ⭐4.5/5, 6 Reviews)

Make a lasting impression on your customers with a returns portal that reflects your brand identity. Customize the look and feel of the returns portal to match your website, creating a seamless and cohesive customer experience.

User Reviews

Loop returns instant exchange portal solves our issue of customers needing to get their outfits in time for an event. No one has to worry about waiting for their exchange to be processed before getting their new order!” – ⭐ 5/5, sidney g.

The returns portal has also drastically improved our customer experience.” – ⭐ 5/5, Julia P.

Lack of customization in terms of how the return portal looks like.” – ⭐ 5/5, Daniel J.

Integration and Add-Ons (Rating ⭐4/5, 2 Reviews)

Loop Returns seamlessly integrates with popular eCommerce platforms like Shopify, providing a seamless experience for both you and your customers. Additionally, the platform offers optional add-ons like advanced exchanges, workflows, printerless returns, and advanced analytics, allowing you to enhance and expand your returns capabilities.

User Reviews

The integration with Loop and Shopify makes it very easy to process returns/exchanges on both ends, internal and external.” – ⭐ 3.5/5, Jordyn R.

Creates exchanges and integrates with Shopify directly.” – ⭐ 4.5/5, Verified User in Apparel & Fashion.

Ready to Employ Loop Returns?

Loop Returns offers a robust set of features designed to streamline your returns process and enhance customer satisfaction. From automation to customization and analytics, the platform empowers you to optimize your returns management.

If you’re still undecided, we recommend checking out Saufter, an alternative returns management software. It offers a fully customizable self-service returns portal, automatic order scanning, and an AI-powered algorithm that recognizes the reasons for returns and intelligently suggests appropriate deals and discounts.

But that’s not all. Saufter offers a comprehensive suite of features to support your customer service efforts. From efficient ticket management to automation capabilities, Saufter has you covered.

Start a 15-day free trial to experience its benefits and streamline your returns process.

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