Last Updated: April 2024
Are you in search of an ideal live chat for the Magento 2 store? Well, then this post is intended for you.
Since live chat increase conversion rates by 3.84%, it is definitely a top feature you must include in your store.
We have done basic research and came up with the top 10 live chat integrations for Magento 2 along with pros and cons.
Let’s dive into the post!
Top 10 Live Chat Integrations for Magento 2
1) Saufter
Saufter is a powerful tool that allows your customer service team to handle support requests efficiently. With this software, you can easily manage your Magento live chat using a hybrid combination of humans and bots.
Pros:
- Comes with one-click integration for Magento, Shopify, and WooCommerce.
- Helps to add a knowledge base and blogs within the live chat widget.
- All plans include unlimited tickets.
Cons:
- All plans include 3 agents. Extra charges need to be paid for adding additional users.
Pricing:
- Custom pricing
2) LiveChat
Livechat offers a complete live chat solution since it integrates with almost every messaging platform. You can handle your Magento live chat across various channels, including email, Messenger, Whatsapp, SMS, and much more.
Pros:
- Lets you send product recommendations through cards and carousels.
- Through file sharing, you can send screenshots, catalogs, and offers.
- Highly customizable chat widget to match your brand.
Cons:
- Some users report that the chat window closes once you open another tab.
- As per user reviews, the software hangs when chat volume is high.
- Users feel that the response input options are limited.
Pricing:
You can try this Magento chat free for 14-days. Following that, you can choose from their pricing structure, which is divided as follows:
- Starter – $16/agent/month
- Team – $33/agent/month
- Business – $50/agent/month
- Enterprise – Custom pricing
3) tawk.to
This software is one of the best free live chat for Magento 2. It is also an easy-to-setup software. All it takes is just 30 seconds to add a small Java script to your store and your Magento chat is all set to function.
Pros:
- Comes with a pre-chat form to qualify more prospects.
- Provides customizable chat widget optimized for desktop and mobile.
- Helps you to know website visitors in real-time.
Cons:
- Inconsistent notifications lead to missed chats at times.
- Users report software hanging while handling multiple chats.
- Additional charges are levied to remove branding, add voice, and enable screen sharing.
Pricing:
This Magento live chat integration is free to use.
4) Olark
Olark offers a simple but powerful live chat for your Magento store. Since it has a variety of chatbox customization options, you can place it without affecting your brand’s theme.
Pros:
- Equipped with live chat automation rules to improve your workflow and customer engagement.
- Lets you monitor chat volume, customer satisfaction, agent productivity, etc. in real-time.
- Provides Magento live chat transcripts.
Cons:
- Cannot add email campaigns or pop-ups.
- Many users report that the integrations are limited.
- Does not provide a screen sharing feature.
Pricing:
With Olark, you can try your Magento live chat for a 2-weeks free trial. After that, they offer pricing starting at $29/seat/month.
5) Gorgias
Gorgias is a platform built especially for e-commerce store owners of Magento, Shopify, WooCommerce, etc.
Pros:
- For all packages, an unlimited number of agents can be added.
- Helps you share order updates, product links, and issue refunds on the go.
- Lets you set up chat campaigns and provide proactive support.
Cons:
- Some agents find the interface tricky to use.
- Users experienced downtime on multiple occasions.
- Customer support is not so appreciable.
Pricing:
Gorgias offers Magento live chat free for 2 months if you opt for yearly billing. The pricing plans for this software are as follows:
- Basic – $50/month
- Pro – $300/month
- Advanced – $750/month
- Enterprise – Custom pricing
6) SmartsUpp Live Chat
Smartsupp has an intuitive and personalized live chat for Magento 2. This software lets you connect with your customers in real-time, leveraging customer engagement and boosting sales.
Pros:
- Helps you see chats from multiple channels in a single dashboard.
- Can include contact forms within the widget.
- Provides your team performance statistics.
Cons:
- Some users report that the alerts do not work properly.
- According to user feedback, certain settings and the UI are occasionally glitchy.
Pricing:
This live chat for Magento 2 offers a 14-day free trial. Afterward, you can either opt for their free version or paid version, categorized as follows:
- Standard – $19.5/month
- Pro – $48/month
- Ultimate – Custom pricing
7) LiveAgent
LiveAgent offers a live chat solution that can be used to solve customer queries and improve engagement as well. This Magento live chat software differs itself by offering an unlimited chat history and ticket history.
Pros:
- Provides chat analytics.
- Helps you send proactive chat invitations.
- Multilingual chat widget lets you converse with your customers in their native language.
Cons:
- Automated translation is not available.
- The features are a bit overwhelming for new users.
- Many users report that the customization options are limited.
Pricing:
This live chat for Magento 2 comes with a 14-day free trial. After that, you can either go for their free version or paid versions categorized as follows:
- Ticket – $15/agent/month
- Ticket+Chat – $29/agent/month
- All-Inclusive – $49/agent/month
8) Richpanel
Richpanel helps you to manage your Magento store’s customer support through its live chat and helpdesk features. This live chat software is designed especially for e-commerce stores.
Pros:
- Customer conversations and order data can be seen in a single place.
- Lets you set up customized live chat flows.
- Helps you to add a self-service option within the live chat.
Cons:
- As per a user report, it does not integrate well with social media.
- Some users feel that the reporting features are inadequate.
Pricing:
You can handle your Magento live chat with Richpanel either through their free version or paid versions categorized as follows:
- $300/month
- $600/month
- $900/month
9) Tidio
Tidio offers live chat solutions that help you automate your chats using their AI feature. Rather than a live chat for Magento, it also integrates with other e-commerce platforms like Shopify, BigCommerce, Squarespace, etc.
Pros:
- Helps you track your website visitors and see which pages are browsed the most.
- The “Message Sneak-peek” allows you to know what your customers are typing before they hit send.
- Lets you cut down handle time through quick replies.
Cons:
- Users say that the customization options are limited.
- According to user feedback, the clock format is always set to 24 hours, with no am or pm. As a result, the time spent on the chat cannot be calculated precisely.
- Some users report that the notifications are inconsistent.
Pricing:
You can have a 7-day free trial for this Magento live chat. After that, they also have a free version with limited options. For full features, you can choose from the paid versions as follows:
- Communicator – $19/month
- Chatbots – $49/month
10) Happyfox
You can handle your Magento chat with Happyfox to find prospects, personalize product promotions, and build better customer relations. This platform also provides unlimited agents on all its plans.
Pros:
- Provides chat routing and queuing features.
- Comes with automatic live chat translations.
- Enables you to handle multi-brand chat widgets.
Cons:
- Only basic analytics are available.
- As per many user reviews, the Android version needs improvement.
Pricing:
Initially, they provide a 14-day free trial. After that, the pricing structure is as follows:
- Starter – $29/month
- Scale – $49/month
- Growth – $149/month
- Growth Plus – $299/month
To Sum It Up:
Having a live chat for your Magento 2 store can help you connect easily and instantly with your customers. The above-given Magento live chat integrations come with other significant features as well. However, be clear about your business needs and choose accordingly.
Furthermore, if you looking for ways to improve the efficiency of your customer service team, equip them with Saufter. We can help them with live chat, agent training, and automated workflows. Our customized pricing plans are tailored for businesses of all sizes.
So, what are you waiting for?
