Last Updated: February 2024
Landbot is an AI chatbot providing software that helps you to create a chatbot for your website, Facebook Messenger, and Whatsapp. You can even integrate its API and SDK with your apps/channels and provide swift resolution to your customer queries.
Landbot does ot require any coding and as per their experts, it can be integrated with your desired platforms in a few minutes.
But, is Landbot the tool that your business needs? Let’s find out.
In this post, we will share a comprehensive review of Landbot to help you make the correct decision.
Pros and Cons of Landbot
|Easy to use interface
|Expensive Whatsapp integration
|Has auto-assign feature
|No multi-language support(You need to create separate bots for different languages)
|24X7 customer support
|Does not allow you to create templates
|Allows you to create your own landing pages
|Can’t create a custom icon for the reply button.
Landbot Pricing and Features
Pricing and Plans(Rating 4.2/5⭐, 65 Reviews)
Landbot provides a “SandBox Plan” which is free forever(maximum 100 chats) and offers services like basic flow operation, limited integration (Zapier, Slack, etc.), basic power-ups ( human takeover, bricks, etc.), and team inbox.
Other than the free plan, Landbot also offers 3 different plans that are:
- Starter Plan at $30/Month- Includes everything from the Sandbox plan, upgraded flow operation ( conditional logic, and more), custom code CSS/JS, basic integration (Mailchimp, Stripe, etc.), essential power-ups (A/B testing, file upload, etc.)
- Pro Plan at $80/month(2500 chats/Month)- Includes everything from Starter plan, advanced flow operation (formulas, lead scoring, etc.), custom branding, essential integration (Google sheets, Calendly, etc.), advanced power-ups (dynamic data), webhook&API, live chat support.
- Business comes with custom pricing- Everything from Pro plan, priority support, dedicated success manager, advanced integrations (Salesforce), team training, and custom documentation review (InfoSec, Legal, etc.)
“The products are extremely well priced when compared to other platforms tested.”
“The pricing model is also manageable and affordable.”
“ The pricing tiers are reasonable, and worth the money when demand requires it”
⭐5/5, Shantell S.
User Interface(Rating 4.5⭐, 34 Reviews)
Landbot has a user-friendly interface and provides a visual drag-and-drop feature by connecting blocks together. Each block consist of chatbot elements like asking a question, giving a resolution, and many more.
It even allows you to add conditions to your flow and send messages based on the queries asked by your customers. You can even check the chatbot in the interface and ensure that it runs error-free.
“Its user interface is delightful and makes you enjoy the user experience, which remains fast even when things get tough.”
“Interface user friendly, easy to setup, graphics”
“Landbot interface is so easy to use. I think they really take care about our User Experience.”
Analytics(4.2/5⭐, 25 Reviews)
Landbot comes with some basic analytics like dashboard analytics that shows the number of active users and the number of messages received/sent, reports on users that have interacted with the chatbot, and flow analytics.
Flow analytics is a very helpful feature of Landbot that allows you to gather detail on where your customers are stopping while talking to the bot.
“I love how you can analyze the flow of the users”
“The metrics/analytics give an overview on the bot’s performance and help us identify any bottlenecks to make the right adjustments.”
“There is not much to dislike at Landbot. Maybe the flow analytics could be reviewed and be improved as it gets a little confusing sometimes.”
Integration(4.7/5⭐, 40 Reviews)
Landbot has limited integration options in channel and e-commerce categories. However, it has a built-in human takeover integration that allows you to provide insightful resolutions to your customers.
Let’s have a look at all of the integrations that Landbot can and can not provide:
“The ease at which you can create the ‘bot’ and integrate with other 3rd party applications – in particular Dialogflow.”
“Landbot streamlines integrations with the most important services and provides excellent support to their customers”
“Somewhat limited integrations with other apps”
Chatbot Elements(4.7/5⭐, 73 Reviews)
Landbot allows you to create your own chatbot with elements like video sharing, image sharing, emoji sharing, audio sharing, quick replies, button, and many more. All these features allow you to provide engaging content to your customers and increase customer experience.
“Lots of very useful features and options gives you the ability to create a lot more than just a chatbot.”
“We could create a chatbot with personality (both visual and content), and feature games and custom integrations. This resulted in good experiences for our users and made it easy for the operators to create added value where necessary without being overwhelmed.”
“Landbot provides an easy way for me to build a conversational chatbot on both the website and Facebook page.”
Customer Interface(4.7/5⭐, 34 Reviews)
Landbot allows you to create custom fields and store information in them. Moreover, it lacks certain basic features like customer tags and customer segmentation.
Though you can create different custom fields and store information that can be used as tags or help you segment your customers.
“we were able to control the user input and journey where the user can inquire about his order and confirm certain feedback.”
Messages(4.7/5⭐, 15 Reviews)
Landbot allows you to create multi-language bots that can provide support to clients all over the world. These bots can be integrated with your websites and whenever a customer triggers an action it automatically switches from one bot to another.
Let’s assume there is a customer that is more comfortable in the Spanish language, so when they start a conversation with your bot they will receive a message like “Would you like to converse in Spanish or English?”.
Now when they choose Spanish the English bot will automatically switch over to the Spanish bot and will provide support in their language.
Additionally, it lacks certain common features like message broadcasting and sequencing that can hamper your customer support.
“The ease of use, allows you to quickly develop conversations on WhatsApp without the need for code”
“With Landbot, I can create simple chatbot conversations that my clients are happy with.”
AI and NLP(4.7⭐, 88 Reviews)
Landbot has two different types of keyword catcher: keyword jumper and global keyword.
- Keyword jumper: With the help of this you can pre-set some keywords like “Help”, “FAQs”, etc. and when a customer clicks on it they get redirected to the right page.
- Global keyword: This feature automatically detects keywords from your customer’s text message and directs them to the right page. All you need to do is add keywords to the workflow.
“We use the chat bot to improve our customer service experience and plan to integrate it into other units of the business as we look to fully automate a good portion of the work.”
“Very structured approach – with no technical background, I can build the bot with the branding, tone, and content that I want. The bot can keep up even with complex calculations that I would usually do in excel.”
Marketing(4.8/5⭐, 12 Reviews)
Landbot allows you to create a landing page and advertise different products/services. It even allows you to create 4 types of native chatbot widgets full-page widgets, embed widgets, pop-up widgets, and rectangular widgets (default live chat).
Moreover, you can also integrate these chatbots into Facebook ads and engage with your customers.
“I love the full screen embed of Landbot. As a landing page it makes the most sense because there’s no confusion about what the person should do next. They land on a Landbot page and they instantly start to engage.”
“Different platforms to run your messenger bot on including Whatsapp/Messenger & through a landing page.”
Cloning and Templates(4.4/5⭐, 24 Reviews)
Landbot comes with 66 pre-set templates from which you can choose and provide branded experience to your clients. However, you can not create your template.
It even allows you to clone your elements and chatbot flows so that you can reuse them.
“ Templates make it easy to duplicate and edit new bots for new clients.”
“The simpliest and easy to use that is! I really like the templates and how it helps you to get you up and running in minutes.”
Customer Support(4.7/5⭐ Rating, 38 Reviews)
Landbot has a knowledge base that covers all the information you might need. Apart from that, it also provides customer support over email, chat, and Facebook community.
“Very easy and user-friendly solution to design chatbots. Their integrations are a real power-up and their customer support is instant and superb.”
“if you’re serious about building bots, their support is extraordinary. They have an amazing customer-centric culture. The Support team are amazing”
From the report above we can easily say that Landbot is features loaded and the price range is also affordable. It provides you with features like an AI bot, pre-built templates, analytics, multi-language bot creation, and many more.
If you have previously used a chatbot, then integrating with Landbot allows to you use it to its full potential.
However, if you are new to chatbots and want to implement one for your website, then you should try Saufter. Its AI bot can automate your customer support and provide insightful resolutions.
Other than that, Saufter also provides 24X7 order management and return management, so that your customers never complain about your product delivery.
So, what are you waiting for?