For years, Kapture has been one of the best CRM solutions available, and companies such as Abbot, Wipro, and Ford use it for their sales teams. Is it, however, the best choice for your company?

The truth is that Kapture’s lack of a free plan, steep learning curve, and expensive pricing make it a secondary option for some. In this guide, we’ll look at some of the best Kapture alternatives in detail, examining key features, pricing, benefits, and more.

Best Kapture Competitors

  1. HubSpot CRM
  2. Freshsales
  3. Salesforce Sales Cloud
  4. Zoho CRM
  5. Microsoft Dynamics 365
  6. Sugar Sell
  7. Monday.com
  8. Pipedrive
  9. Vtiger CRM
  10. SAP CRM

HubSpot CRM (Overall ratings: 4.4/5⭐, 9,453 reviews)

Hubspot crm

Image source-https://www.hubspot.com/products/crm

Hubspot is an easy-to-use CRM that integrates with sales and marketing activities, centralizing all of your customer data in one place. Hubspot includes features that allow you to keep track of contacts and company profiles, assign and track deals, and manage various company processes in a detailed dashboard. In summary, the platform is easy to use and provides a clean visual reporting dashboard.

Pros:

  • Hubspot CRM includes a robust email monitoring system.
  • It includes an easy-to-use dashboard that allows you to see what deals your sales teams are working on at a glance.
  • HubSpot Support and their Knowledge Base are helpful in resolving issues.

Cons:

  • Creating contacts inside each deal takes too much time.
  • Without the use of workflows, there are no options for bulk deal creation.
  • The functionality and quality of inserting video into email communications are limited.

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Freshsales (Overall ratings: 4.6/5⭐, 991 reviews)

Freshsales

Image source- https://www.g2.com/products/freshsales/reviews

Freshsales is a cloud-based solution for small and medium-sized businesses. By increasing collaboration between marketing and sales departments, Freshsales assists in providing personalized experiences to customers and prospects. It includes an easy-to-use dashboard that provides a comprehensive view of your customers’ interactions. Some of the most notable features are AI-powered chatbots, customizable web forms, tracking user data, and so on.

Pros:

  • Freshsales enables you to automate your lead onboarding process.
  • For pipeline management, reporting and dashboards are extremely powerful.
  • It is also API friendly and can be easily integrated with multiple platforms.

Cons:

  • Not many options to customize the interface according to user roles.
  • There aren’t enough email marketing templates included.
  • The user interface isn’t particularly intuitive or user-friendly.

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Salesforce Sales Cloud (Overall ratings: 4.2/5⭐, 15,378 reviews)

Salesforce crm

Image source- https://www.salesforce.com/ap/products/sales-cloud/roles/sales-professionals/

Salesforce Sales Cloud is a customer management solution that manages your entire sales funnel, attracting leads and converting them into customers.

By automating service processes and streamlining workflows, the tool improves the efficiency and productivity of your team. With onboarding, training, and coaching, you can also easily develop and empower your sales teams. The most notable feature is that Salesforce Service Cloud includes AI features in all of its tiers.

Pros:

  • It includes a simple interface for importing leads and contacts.
  • You get to update lead and contact information from multiple sources at the same time.
  • Easily manage costs and create an overview of each campaign’s expenses.

Cons:

  • There have been reports of bugs and errors in the implementation and early stages of deployment.
  • Their customer support is not always easy to navigate.
  • It does not include automation for reading and handling data from other databases.

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Zoho CRM (Overall ratings: 4/5⭐, 2,202 reviews)

Zoho crm

Image source- https://www.g2.com/products/zoho-crm/reviews

Zoho CRM is a robust cloud-based software with excellent customer management and lead generation capabilities. It includes features for sales/marketing automation, basic customization, and standard reporting tools. The platform’s design is also simple enough for your team to begin working on various tasks right away. Some of the standout features of Zoho CRM include social media searching, automated workflows, reporting tools, sales forecasting, and gamification.

Pros:

  • The built-in analytics features show you how effective your team has been at increasing sales.
  • Zoho CRM integrates with a number of popular services, including G Suite, Office 365, Slack, and LinkedIn.
  • Customization in Zoho is simple and does not require coding knowledge.

Cons:

  • Reports can be difficult to set up and customize exactly how you want them.
  • For someone who is just getting started with CRM, the initial interface can be quite overwhelming.
  • Unless you have technical experience, creating a workflow can be difficult.

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Microsoft Dynamics 365 (Overall ratings: 3.6/5⭐, 471 reviews)

Dynamics 365 sales

Image source- https://www.g2.com/products/dynamics-365-sales/reviews

Microsoft Dynamics 365 provides customer relationship management tools to assist businesses in analyzing customer data, supporting customers, planning and managing sales/management activities, and so on. The platform isn’t as advanced as some of the others on this list, but it’s adequate for most smaller sales teams. Microsoft Dynamics 365 is also highly customizable, with features such as visualizations, dashboards, document management, etc.

Pros:

  • The user interface is simple and straightforward, providing a consistent experience.
  • One of the best features is the integration with other Microsoft applications.
  • Dynamics 365 is highly customizable and can be tailored to your company’s specific requirements.

Cons:

  • Integrating LinkedIn contacts is a little tricky.
  • Entering information into candidate records can take a long time.
  • Due to the numerous customizations available, it is difficult to manage users and permissions.

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Sugar Sell (Overall ratings: 3.8/5⭐, 645 reviews)

Image source- https://www.g2.com/products/sugar-sell-formerly-sugarcrm/reviews

Sugar Sell is a cloud-based CRM solution designed to assist businesses with various customer relationship management requirements. The platform collects data from various channels, including your website, email, and customer interactions, and provides insights to help you make better operational decisions. Sugar Sell also includes effective marketing automation with lead prioritization based on customer data analysis. Sugar CRM is ideal for enterprise customers and businesses that rely heavily on analytics.

Pros:

  • Their reporting and analytics capabilities are quite extensive.
  • Sugar Sell is simple to set up and integrate.
  • It includes the ability to bulk upload a large amount of data and leads.

Cons:

  • There isn’t enough reference material to help people who are new to the system.
  • There aren’t enough customization options for setting up users.
  • Sugar Sell’s lack of e-mail integration with Outlook is a major flaw.

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Monday.com CRM (Overall ratings: 4.7/5⭐, 6,241 reviews)

Monday crm

Image source- https://monday.com/blog/crm-and-sales/monday-com-crm/

Monday CRM is a no-code, customizable solution that enables businesses to control their entire sales cycle. We discovered it to be a versatile platform that enables your team to manage various projects, automate workflows, and even collaborate across teams. You will also be able to centralize customer communication and have quick access to all of the information your sales team requires to close deals.

Pros:

  • The integration features of the system allow you to streamline your work process and manage all of your accounts in one place.
  • It’s very easy to customize to your team’s specific requirements.
  • On their website, they offer video tutorials and articles to help you understand various features.

Cons:

  • The tool gives you an overview of various projects and their current status (in progress or completed).
  • There is no way to change the column headings on the same sheet.
  • It does not have a mobile/tablet version.

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Pipedrive (Overall ratings: 4.2/5⭐, 1,558 reviews)

Pipedrive crm

Image source- https://www.g2.com/products/pipedrive/reviews

Pipedrive is a CRM tool that helps teams to organize sales leads to improve conversion rates and revenue. We discovered that Pipeline is primarily designed to visualize the consumer journey. For managing leads and prospects, the platform includes a drag-and-drop visual pipeline editor. Another significant benefit is their marketplace, which has over 300 integrations. Pipedrive can also be accessed from anywhere 24×7 using any web browser or dedicated mobile apps.

Pros:

  • Chatbots and web forms integrated with the software completely automate lead generation
  • You can track the progress of the entire sales team in one place.
  • It is also compatible with Windows, Android, and Apple devices.

Cons:

  • There is no way to link multiple email addresses to a single account.
  • For small accounts, support options may be limited.
  • Because there aren’t many customization options, campaign presentations can be limited.

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Vtiger CRM (Overall ratings: 4.5/5⭐, 91 Reviews)

Vtiger crm

Image source- https://www.g2.com/products/vtiger-all-in-one-crm/reviews

Vtiger is an all-in-one CRM platform with powerful features for helping you prioritize deals, forecast revenue, and track overall sales performance. Vtiger CRM offers an in-depth view of all your customer information in one place, as well as automation tools to assist sales teams.

We discovered that VTiger is an excellent choice for small businesses on a tight budget. It is also simple to use, intuitive and does not require extensive training.

Pros:

  • Vtiger allows you to easily customize different fields to meet your specific requirements.
  • The Vtiger team frequently releases product updates and upgrades.
  • It provides a consolidated view of all relevant customer data without the need for integrations.

Cons:

  • The mobile application lacks many of the features found in the web client.
  • Navigating the reporting tool can be challenging, especially at first.
  • The lead contact information page can be confusing and should be made easier to track.

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SAP CRM (Overall ratings: 3.9/5⭐, 446 reviews)

SAP crm

Image source- https://www.g2.com/products/sap-crm/reviews

SAP CRM is an all-in-one platform that streamlines sales, customer service, and marketing processes while providing actionable marketing insights. We discovered that the platform allows you to keep track of your customers, and store all relevant information about them in your database.  You can also manage leads, track deals, and generate reports to track your progress. A notable feature is the ease with which the reports can be customized to the user’s preferences.

Pros:

  • SAP’s Interaction Center provides a 360-degree view of your customer.
  • It comes with system filters that can be customized to extract leads from the system.
  • Reports can be easily generated and viewed to help you better understand customer data.

Cons:

  • The functionality of the mobile application is somewhat limited.
  • It does not integrate with any social network.
  • When compared to other CRM products, it can be more complex.

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Conclusion

As you can see, there are numerous CRM solutions to choose from. Finding the right solution for your team involves determining which CRM tools have the greatest impact on your sales process.

To get a better idea of how well the CRM can work for your business, we recommend exploring different features by taking advantage of free trials offered by some vendors. We hope that this article has helped you find a suitable alternative to Kapture based on your specific requirements.

If you’re starting from scratch with customer experience, you can also choose tailored managed customer support services starting at $399 per month.