• Automated Outreach Sequence – With this feature, you can drive deeper engagement with a prospect to add to the sales pipeline.
• CRM Synchronization – Lets you sync data with your existing CRM.
• Real-time Notifications – Alerts you when a targeted account is visiting your website.
• Key Account Timelines – Helps you to get an idea of what are the current developments on targeted accounts.
• Lead Scoring – Lets you score the engagement of a targeted account.

Intercom Vs Drift: Pricing Comparison

Drift Pricing Structure

Drift offers a customized pricing structure as per your business needs. This platform, however, has a free plan with limited features. 

For additional features, you can opt for their paid plans categorized into Premium, Advanced, and Enterprise plans.

All these plans include assistance from a customer success manager, strategy reviews, onboarding assistance, and chat support.

Want to know more about the detailed pricing breakdown of Drift? Then, go through our post on Drift Pricing: Which Plan Is Best For You? (Complete Breakdown)

Drift does not mention how they calculate the price. Therefore, you have to contact their sales team to get information related to the number of agents, billing cycle, etc.

Intercom Pricing Structure

Intercom does not offer either a free trial or a free plan. Alternatively, it has a pricing plan starting from $74 per month tailored exclusively for Startups. This plan includes 2 agents. But, a maximum of 25 additional agents can be added at a cost of $19 per agent per month.

For most businesses, they offer paid versions which are categorized as Support, Engage, and Convert plans.

To get a detailed breakdown of Intercom’s pricing plan, have a look at our post on Intercom Pricing – Which Plan Is Best For You? [Complete Breakdown].

In comparison to Drift, Intercom provides a clear explanation of how they calculate the price. Intercom charges you based on the number of seats you select and the number of people who contact you. So, as they say, you only have to pay for the results.

Although choosing Intercom may sound appealing, keep in mind that there are a bunch of additional fees in the form of add-ons.

Consider the Starter plan. The plan begins at $74 per month. However, if you want to include their unique feature of “Product Tours,” it will cost you an additional $199/month. The same applies to the WhatsApp feature. You will be charged an additional $9 per month for this.

In short, Intercom does include a lot of hidden charges.

Drift Vs Intercom: Is There A Clear Winner?

So far, we have gone through a detailed comparison of Intercom Vs Drift. Now comes the ultimate question. Who is the rightful winner?

To be honest, there is no ready-made or one-word answer for this.

It all depends on your business requirements and business models.

Have a look at these points before you opt for one:

• Intercom is a wholesome chat solution for your support, sales, and marketing teams. Meanwhile, if you are more into a sales-minded platform, Drift is the best.
• Intercom provides ticketing solutions whereas Drift does not have such a feature.
• If you are an e-commerce store owner, Drift doesn’t provide any direct e-commerce integration, whereas Intercom does for Shopify.
• When it comes to integrations, Intercom offers more than 300 integrations, whereas Drift offers almost 100.
• For chatbot building flows, Drift is the best option since it comes with a visual builder. The reason is Intercom’s chatbot flow is way more complex.
• Compared to Intercom, Drift is your go-to tool if you want better onboarding support and assistance with strategy development.

That’s it! You must have got a solution to the dilemma of choosing between Drift and Intercom.

Bottom Line:

Long story short, Drift and Intercom are two robust chat solutions you can choose for your business. Nevertheless, how effective it will be for your brand depends on your business model.

If you want to improve the efficiency of your customer service team, equip them with Helpalama Helpdesk. We can assist your team with live chat, marketing automation, automated workflows, and much more. We offer customized pricing plans as well.

So, what are you waiting for?

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