How To Use Chatbot For Manufacturing: Benefits and Examples

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chatbot for manufacturing

Last Updated: May 2024

Chatbots for manufacturing are revolutionizing the industry, offering streamlined communication, enhanced efficiency, and unparalleled convenience. 

In today’s fast-paced manufacturing landscape, integrating chatbots into operations brings forth a myriad of benefits, from optimizing processes to providing real-time support. 

According to recent statistics, bots can manage 30% of live chat communications and 80% of routine tasks, freeing up human resources for more complex tasks. So, without further ado, let’s dive in!

chatbot for manufacturing

What manufacturing chatbots? 

Chatbots for the manufacturing industry are built on the principle of imitating human interaction by asking relevant questions and delivering instant solutions. They enable businesses to increase worker efficiency and improve customer satisfaction by giving prompt responses. 

Chatbots in the manufacturing industry serve a dual purpose. Firstly, they assist employees in accessing accurate information swiftly so they can provide real-time assistance and effective responses to inquiries. 

Second, these chatbots are vital to provide immediate responses to customer queries. This leads to better customer experience and helps to build strong ties between the manufacturers and the clients.

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Chatbot for Manufacturing: Use Cases

1) Check Supplies and Inventory

Companies must monitor their stock of parts and materials to prevent waste and ensure orders are met. With manufacturing NLP chatbots, employees can easily access supply statuses and other relevant information. 

Integrating ERP solutions or similar systems can further expedite access to data. Additionally, businesses can train algorithms to analyze supply usage and minimize waste.

2) Customer Support Automation

By implementing AI chatbots for manufacturing, you can automate routine queries, service tickets, and complaints, enhancing the overall customer experience. In manufacturing, chatbots can also assist with recall procedures.

Furthermore, when customers encounter delivery issues, virtual assistants can step in to provide human-like support. They address concerns, answer questions, and offer relevant product information. 

Having chatbots in place is crucial for preventing negative publicity and rumors that may arise from dissatisfied customers. However, if a chatbot cannot resolve an issue, a seamless handover to a human assistant should be facilitated for prompt resolution.

3) Manage Floor Queries

Manufacturing chatbots can be used to address specific floor-related questions in busy production units. These chatbots can provide timely information with respect to work distribution, production capacity and maintenance difficulties. Additionally, they can also help in quality control by providing specific information or steps for a process. 

4) Manage Vendor Relations

Manufacturing chatbots help bridge the communication gaps between manufacturers and vendors by enhancing collaboration and understanding. Vendors can benefit from easy access to information, eliminating the need for extensive searches on vendor websites. 

Furthermore, if they have queries, the chatbot swiftly connects them with live agents for immediate assistance. Chatbots in manufacturing can also streamline logistics, allowing vendors to schedule factory appointments conveniently. 

An example of this is Gulbrandson Technologies, a chemical manufacturer, which leveraged a WhatsApp chatbot during the Covid-19 pandemic to schedule factory visits efficiently. By deploying WotNot, the chatbot facilitated over 200 appointments in just three months, demonstrating its effectiveness in managing vendor engagements.

Source: Wotnot

5) Updates and Delivery Notifications

Managing demand and deliveries in manufacturing can be complex. A chatbot simplifies this by notifying everyone, from employees to buyers, about updates. It provides details on delivery status, time, and condition, saving time for buyers and customer support teams. Intelligent assistants automate processes, ensuring tasks are handled efficiently.

6) Product Recommendation

Manufacturing companies offer various products, and chatbots help streamline purchasing decisions. By using smart algorithms, chatbots analyze historical data and customer preferences to recommend suitable products.

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How do you choose the perfect chatbot for manufacturing?

Manufacturing chatbots can improve efficiency, customer service and overall operations. However, choosing the right one needs careful planning. Follow the steps below before you go for a manufacturing chatbot development. 

1) Define Your Goals

Clearly define what you wish to achieve by implementing the chatbot. Do you wish to improve customer service by providing 24/7 support? Do you want it to answer FAQs and resolve queries? Or do you wish to improve employee engagement by offering a quick and easy way to access production information or report issues? 

Identify your goals for implementing a chatbot as they will guide your decision-making process in the following steps.

2) Choose the Platform

You can choose from 2 types of chatbots available: 

    • Rule-based: They follow pre-defined rules and are perfect for managing simple tasks and FAQs. Additionally, they are easy to set up and maintain, making them a good option for companies on a budget.
    • AI-powered: AI-powered chatbots, on the other hand, use machine learning to interpret and reply to user inquiries in a more dynamic manner. This allows for a more tailored experience, but it needs additional resources for development and training.

3) Consider Your Needs

If your company manages simple interactions and has a limited budget, a rule-based chatbot may be enough. However, an AI-powered chatbot would be a better investment if you need advanced features such as personalization and the ability to adapt to user preferences over time.

4) Design and Development

Manufacturing chatbot development and design is a multi-stage process. Firstly, it involves defining your goals and tasks. You need to select the right platform based on your chosen type of chatbot and ensure it has a user-friendly interface for smooth interactions. 

Additionally, you need to consider things like maintenance, security compliances, user training, and constant improvement based on feedback for effective implementation.

5) Integration Options

How do you wish to integrate the manufacturing chatbot into your existing systems and communication channels? The most common ways include embedding the chatbot on your company’s website or you can integrate it with messaging apps such as Facebook Messenger or WhatsApp.

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chatbot for manufacturing

Benefits of Chatbots in the Manufacturing Industry

Implementing a chatbot in your manufacturing business offers numerous advantages across various aspects:

1) Improving Operations

A chatbot’s 24/7 availability streamlines operations, ensuring smooth processes without delays. It effortlessly handles numerous queries, minimizing friction among stakeholders and enhancing overall business performance.

2) Efficient Customer Service

Chatbots enhance customer service by efficiently managing inquiries and workload distribution. They swiftly address customer queries, redirecting complex issues to human representatives, thereby boosting sales team productivity and customer satisfaction.

3) Interactive Communication

Chatbots engage users through interactive conversations, providing personalized assistance and fostering customer engagement. This interactive platform attracts potential customers, leading to increased sales opportunities.

4) Market Content via Online Channels

By engaging customers, chatbots gather insights into buying preferences, allowing targeted product recommendations. This personalized approach guides customers in selecting suitable products, reducing confusion and enhancing purchasing decisions.

5) Enhancing Organizational Efficiency

Chatbots optimize efficiency by automating standard tasks, freeing up resources and improving productivity. Integrated with existing systems, they track metrics and facilitate better supply chain management, contributing to overall organizational success.

6) Easy Access to Knowledge and Databases

Chatbots provide instant access to databases, empowering employees with comprehensive product knowledge and facilitating customer inquiries with seamless access to information.

7) HR Task Management

Streamlining HR tasks, chatbots simplify recruitment, scheduling, and communication processes. They act as communication bridges, assist in recruitment, and facilitate employee management tasks, contributing to efficient workforce management in manufacturing companies.

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7 Best Manufacturing Chatbots For Your Business!

1) Saufter

Rating: 5/5

Pricing: Custom

Introducing Saufter – your AI-powered chatbot for manufacturing so you can provide proactive customer service. It autonomously learns and responds, generating a treasure trove of invaluable data.

Key Features

    • Knowledge Base Magic: Set up training in just 2 minutes! Connect your knowledge base, and the Chatbot automatically learns from it.
    • Omni-Channel Delivery: Effortlessly deliver responses across web portals, emails, live chats, and social media platforms.
    • Usage Insights: Access vital statistics such as the most helpful, liked, and clicked content, optimizing your support resources.
    • E-commerce Expertise: Monitor orders round-the-clock, manage returns, modifications, and delivery issues, and address changes seamlessly.
    • Integrated Channels: Experience the convenience of Saufter across various channels including email, live chat, phone calls, social media, WhatsApp, and SMS.

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2) BotPress

chatbot for manufacturing

Rating: 4.5/5

Pricing: Start for free or opt for the pay-as-you-go plans; paid plans begin at $495/month.

Botpress is an open-source conversational AI platform that has immense functionality for process and FAQ automation. It enables the team to cooperate on the development of conversational experiences using role-based access control and versioning.

Key Features 

    • Insightful Analytics: Utilize analytics, misunderstood, and sentiment analysis tools to gather insights and continuously improve your chatbot’s performance.
    • Multilingual Support: Engage users in over 100 languages effortlessly, expanding your chatbot’s global reach.
    • Botpress Hub Integration: Seamlessly integrate with other tools and automate workflows using pre-built templates available on the Botpress Hub.
    • Easy Template Installation: Quickly launch your chatbot with easy-to-install templates, leveraging Botpress Knowledge Bases to bring your chatbot to life within minutes. 

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3) Herbie AI

Rating: 4.9/5

Pricing: You can request a demo, plans are custom.

Meet Herbie AI is an advanced conversational chatbot for manufacturing that seamlessly engages customers through voice and text. Integrated with ERP systems, Herbie monitors supplies, alerts executives of shortages, and initiates orders proactively for streamlined inventory management.

Key Features

    • Fresh Branding: Herbie.AI brings a modern and friendly branding approach to your websites.
    • Automated Conversations: Herbie.AI automates interactions with online visitors, employees, customers, and suppliers.
    • Revenue Generation: Herbie.AI generates leads with email validations and mobile number verifications.
    • Multilingual Communication: Herbie.AI engages in real-time interactions, understanding dialects and slang for seamless communication.
    • Secure Development: Herbie.AI ensures security with support for multiple languages and secured Single Sign-On options.
    • Presence on Multiple Channels: Herbie.AI is accessible on web, smartphones, tablets, and desktops, as well as social media platforms.

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4) Yellow AI

chatbot for manufacturing

Rating: 4.5/5

Pricing: You can book a demo, pricing plans are custom. 

Yellow AI offers human-like interactions, powered by Generative AI technology. The platform is built on multi-LLMs, and delivers personalized conversations, enabling effortless chatbot creation for websites.

Key Features 

    • Zero Setup Bot Deployment: Easily create and deploy bots, upload documents, connect to desired channels, and use dynamic conversation designers for a seamless experience.
    • Generative AI-Powered Dynamic Chat: Yellow AI intelligently crafts real-time conversation flows based on user inputs, enhancing lead generation and CRM integration efficiency.
    • Enterprise-Grade Security: Yellow AI ensures top-notch security with ISO, HIPAA, SOC2, and GDPR certifications.
    • Advanced Analytics: Gain valuable insights into bot performance with real-time analytics.

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5) Senseforth AI

Rating: 4.8/5

Pricing: Personalized

Senseforth AI offers a hassle-free experience with the help of manufacturing chatbots for dealers and distributors by automating key business processes, and eliminating friction between stakeholders. 

Key Features

    • Automating Key Business Processes: Senseforth AI automates essential tasks such as order booking and invoice status checks.
    • Improving Sales Team Productivity: Sales teams benefit from easy access to information, and saving time through minimal training with integrated chatbots.
    • Self-Help Tools in Manufacturing: Senseforth AI facilitates efficient manufacturing operations by providing real-time insights into equipment metrics.

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6) Eleviant Tech

chatbot for manufacturing

Rating: 4.6/5

Pricing: Custom

Eleviant Tech helps manufacturers succeed by helping them integrate digital technologies such as automation, analytics, and cloud computing.  Their solutions have enables businesses to increase productivity, cut expenses, and improve operations while maintaining the highest quality standards.

Key Features

    • Custom, No-Code AI Chatbots: Quickly deploy custom chatbots with plug-and-play functionality, seamless data ingestion, precision training, and configurable NLU & NLP layers.
    • Human-Like Interactions: Enable personalized user experiences with conversational UI, natural language generation, voice-based interfaces, and consistent branding.
    • Simple Integrations: Access software apps directly from vChat’s interface, execute tasks seamlessly, and enjoy convenience, scalability, and cost-effectiveness.
    • Customer Onboarding: Continuously improve with learning from past interactions, clarification in complex situations, and real-time reports for updated insights.

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7) ORAI

chatbot for manufacturing

Rating: 5/5

Pricing: Custom pricing.

ORAI is an advanced conversational manufacturing chatbot that engages your customers and helps you to build more personalized connections. It is recommended if your business operates on WhatsApp Business API so you can deploy a WhatsApp AI chatbot across all of your channels.

Key Features 

    • Transform Static Ads into Conversational Ads: Utilize ORAI Platform integration to convert static ads into dynamic conversational ads across multiple channels.
    • Virtual & Live Agent Availability: Offer both Virtual and Live Agent support for real-time 3-way conversations.
    • Voice-Enabled AI Assistants: Enable multilingual, intent-based 2-way conversations across devices with voice-enabled AI assistants.
    • AI Virtual Assistant: Benefit from an AI Virtual Assistant powered by Multilingual, Omnichannel e.sense, NLP, and humanlike bot capabilities.
    • Automated Lead Quality Validation: Ensure lead quality through AI-based predictive analysis.
    • AI-Powered Video Chat Solution: Offer an AI-powered video chat solution for audio/visual customer connections on any platform.
    • IVR-Ready AI Virtual Assistant: Implement an IVR-ready AI-powered virtual assistant for call center automation.

Future Trends in Chatbots for Manufacturing

As the advancements in Machine Learning and Artificial Intelligence continue to grow, chatbots are expected to become more advanced and capable.

Below are some future trends in manufacturing chatbots:

  • Increased Use of AI and ML: Chatbots will become more adept in understanding customer inquiries and provide more personalized experiences.
  • Integration with Manufacturing Systems: You will be able to connect chatbots with various manufacturing systems such as CRM, ERP and MES enabling you to automate several operations.  
  • Adoption of Voice Assistants: Voice assistants like Alexa and Siri can be integrated, enabling customers to use voice commands for more convenience.
  • Utilization of Augmented Reality (AR) and Virtual Reality (VR): You can implement AR and VR technologies to create immersive experiences. For example, chatbots may use AR to help customers visualize products in their homes or VR to provide virtual tours of manufacturing facilities.

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Choose The Best Chatbot For Manufacturing!

In conclusion, leveraging chatbots in manufacturing offers numerous benefits, including enhanced customer service, streamlined operations, and increased efficiency. Through real-time assistance, automated processes, and personalized interactions, chatbots empower manufacturers to optimize their workflows and improve overall productivity. 

Remember, when seeking answers to simple questions, 74% of internet users favor interacting with chatbots. So take your time to plan you intend to use manufacturing chatbot for your business and choose the one that fits your needs. Additionally, if you’re looking to provide proactive customer service, we suggest you choose Saufter. 

It is a customer service chatbot with order tracking and management capabilities that will enable your to manage your order efficiently. Moreover, it’s single view feature helps you to access all past conversations in one place.

Sign up now to try it free for 15 days! 

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