HelpScout Docs allows you to build a knowledge base or a help center that enables your employees or customers to resolve their queries independently.

If you are in the market looking for steps to get HelpScout Docs API keys, then you are at the right place. Here we have curated 3 simple steps that will assist you in gaining the API keys. 

Let’s dive in and have a look at the content in this article:

Benefits Of HelpScout APIs

Several benefits come with HelpScout APIs, let’s look at all of them. 

  • It allows you to block anonymous traffic: HelpScout APIs allow you to block anonymous traffic that can cause malfunction to your site. Moreover, it protects you from viruses and trojan horses that can affect your business operations. 
  • Can control the API usage: HelpScout allows you to control and limit the number of users that can use the API key. This allows you to only provide access to the users you trust or who actually require it. 
  • Allows you to track the API usage: With this feature you can identify the API usage pattern and track all the activities performed from it. Moreover, you can monitor and reduce the chances of malicious activity. 
  • Easy data migration: With the help of HelpScout Docs API keys you can easily migrate your data. 

 

Steps To Obtain HelpScout Docs API Keys

Here are 3 easy steps to obtain HelpScout Docs API keys. 

  • Step 1: Log in to your HelpScout Docs account and then click on your profile picture and select Your Profile. 

  • Step 2: Now on the left sidebar click on Authentication. 
  • Step 3: After that click on API keys and copy the key code.

Now you can use these keys and migrate your data quickly. 

 

Drawbacks Of HelpScout

Limited API Usage

Right now the API usage provided by HelpScout is limited and does not allow you to perform some functions. This can hamper your business operations and can consume your agent’s time. 

Hard To Build Connection Through API

The API usage of HelpScout is not user-friendly and requires some technical knowledge. Moreover, exporting the data is also difficult. 

API Lacks Customization

HelpScout API can be used in the pre-set form, which means you can not custom use them as per your need. This does not allow you to use the APIs to their full potential. 

Fewer Option To Customize The Knowledge Base

HelpScout Docs allows you to build a knowledge base, but it has limited customization features that stop you from providing a branded experience to your customers. If you have added an uncategorized article then it would be a bit hard for you to allocate it as it does not have a search option available. 

 

Meet Helplama Helpdesk, The Best HelpScout Alternative

  • API usage: Helplama allows you to easily get and use APIs as per your need. You can integrate with several platforms like Whatsapp, Facebook, Email, etc with the help of APIs. Additionally, it assists you in migrating analytics data. 
  • Customer support: Helplama Helpdesk comes with an AI chatbot that helps you in automating your customer support. The chatbot can attend to your customers in real time and solve their queries using knowledge base articles. It also has a canned response feature that allows your agents to quickly resolve customer queries. 
  • Agent hiring: If you wish to add new agents to your customer support team, then too Helplama can help you. Helplama hires experienced staff and then trains them as per your need ensuring that you scale up your customer experience. 
  • Social media automation: The bot can collect good reviews from platforms like Google, Trustpilot, Facebook, etc. and posts them on your socials. 
  • Call service: Helplama also provides various call services like after-hour call service, overflow call service, dedicated call center, etc. and ensures that all your customer calls are heard. 
  • Knowledge base management: Helplama allows you to build a knowledge base from scratch with the help of its pre-set templates. It even allows you to set roles for employees so that it’s easier to manage the knowledge base.  

Conclusion

Now, in the end, we hope that through this article you were able to obtain and use HelpScout Docs API keys.

Although, the usage of the API keys in HelpScout has limited use and does not allow you to customize it. Even HelpScout Docs has the same issue with the customization and it does not allow you to search uncategorized articles. 

However, if you are looking for software that provides easy API customization, then you should try Helplama Helpdesk. It allows you to easily integrate with the help of APIs and use them as per your need. Helplama also provides 24X7 order and return management in your store which reduces return abuse and ensures that your customers receive their orders on time. 

So, what are you waiting for?

Start your 15 days free trial now!