An Application programming interface key allows software programs to interact with each other. They are typically used to track and control how an API is used. API keys can also be used as a unique identifier and provide a secret token for the authentication process. 

If you use Gorgias and want to know the process to obtain API keys, then we have listed 3 easy steps on how to do that.

Benefits of API Key Integration

The primary benefit of an API key is that it tracks and controls traffic.

  • Block Unknown Traffic

API keys can identify and block unknown traffic, this reduces the risk of an anonymous virus that can harm your software. 

  • Limits Call Number

This feature allows you to limit API usage and ensures that only known traffic can access the API key.

  • Tracks API Usage Pattern

With the help of API keys, you can keep track of who has access to your API keys.

3 Easy Steps to Obtain Gorgias API Keys

Step 1: 

Login into your Gorgias account and click on your name at the left bottom. Then select “Your profile”

Step 2:

Navigate to settings and then choose “Rest API”

Step 3:

Now click the “Create API” button and obtain your API keys.

Drawback of Gorgias

Sometimes Gorgias API integration does not allow you to send responses via email or social media channels. You need to use Outlook to send a reply. 

Gorgias has limited custom reporting options. If you are a data-driven company, this can be a limitation for your business. 

Whenever there is a new update, it brings new glitches with it. This can be harmful to your business and can hinder your operations.

The search bar in Gorgias does not provide the records according to the keywords, making it hard for you to locate old records. 

Gorgias does not have a systematic way of tagging tickets. There are chances that low-priority tickets can be seen in V.I.P. ticket tags. This might create panic among your agents.

Too many bugs? How about software that allows you to obtain API keys with ease and functions smoothly? Meet Helplama Helpdesk, the best software for your business. 

Meet Helplama Helpdesk, The Best Gorgias Alternative

  • Helplama Helpdesk has easy to obtain API key process that can be tracked and controlled as per your choice. This allows you to easily integrate with Heplama without any technical knowledge.
  • Helplama also assists you in automating your customer support with the help of its AI bot. Automation allows you to attend to customers 24X7.
  • Are you looking for talented customer support agents? Helplama can even do that for you. We hire experienced and talented agents and train them as per your requirements. 
  • Helplama can also automate your social media handle. It collects good reviews across different channels such as Google, Yelp!, and Facebook and posts them.

Conclusion

Now, in the end, we hope that the process will help you gain Gorgias API keys and you can start safe integration. 

However, Gorgias comes with some drawbacks which can hamper your business operations and create a state of panic. Sometimes the API integration does not allow you to respond on your social media platforms manually or automatically. 

Though, switching to software that has no API bugs is the only option available. Software like Helplama Helpdesk comes with fully loaded features and allows you to scale up your business at a faster rate. With its automation and AI support you can easily implement tasks and achieve our goals.

Start your 15 days free trial now!