How To Cancel Shopify App Subscription: Step-By-Step Guide

Last Updated: February 2024

Embark on the journey to streamline your expenses. Learn how to cancel your Shopify app subscription with this step-by-step guide. 

Uncover the simplicity of the process and regain control of your subscription management effortlessly.

Reasons to Consider Canceling your Shopify app subscription 

  • Evolving business requirements: If your business requirements evolve and the app no longer aligns with your goals, cancellation may be necessary. 
  • Cost considerations: Reassessing your budget may lead to canceling an app subscription, especially if there are more cost-effective alternatives. 
  • Functionality overlap: Over time, you might realize that the features offered by the app are duplicated by other tools you use, making the subscription redundant. 
  • Performance issues: If the app negatively impacts your store’s performance or conflicts with other tools, cancellation becomes a practical step. 
  • Limited usage: If you find that you are not utilizing the app’s features as expected, canceling the subscription can help optimize your resources. 
  • Better alternatives: Discovering superior alternatives or more suitable apps for your specific needs may prompt you to cancel the current subscription. 

Always ensure you understand the app’s cancellation process and potential impacts on your store before proceeding.

[Back to the top]

Steps for How to cancel the Shopify app subscription

Step 1: Check for Residual Code in your Theme left by the app

Checking the app’s policy on uninstallation is a good habit. If a policy is not available, you can get in touch with the app developer, and they will inform you accordingly.
It’s common for Shopify apps to leave their code in your Shopify themes, even when uninstalled.
If non-working code remains in your theme, it slows down your store’s page load time. The inactive code presents challenges for the browser in processing requests.
It’s crucial to determine whether any residual code has been left, and it’s equally vital to explore methods for its removal.
The majority of developers for Shopify apps are willing to guide you on the complete removal of their code, or they can handle the process for you.

Step 2: Go to the Apps hub

Navigate to the ‘Apps‘ page in your Shopify store after logging in.

how to cancel shopify app subscription
Image Source -

Proceed by selecting Apps and Sales Channels.

Image Source -

Step 3: Put an End to Your Subscription

Cancelling the subscription is hassle-free, and you have two options to consider.
Option 1: Head to the app and visit their pricing page. Check for the availability of a free plan that allows you to downgrade, promptly canceling the paid subscription.
Option 2: If you want to cancel the subscription promptly, uninstall the Shopify app from your store. Shopify’s billing system ensures a secure process by instantly canceling the subscription upon app removal.
Just click the ‘Uninstall‘ button and proceed with the provided steps.

how to cancel shopify app subscription
Image Source -

When you uninstall a Shopify app, adhere to Shopify’s regulations and erase all of your data within a 48-hours. Once Shopify issues the request to the app, all your Shopify data will be permanently removed.

[Back to the top]

Key points to reflect on before you cancel your Shopify app subscription

Before canceling and deleting your Shopify account, it’s crucial to consider several factors to ensure a smooth transition and prevent any potential issues. 

Here are some important considerations:

  • Backup Your Data:  Save crucial information such as product listings, customer data, and other information.
  • Fulfill Existing Orders: Complete any pending orders and address customer concerns promptly to prevent dissatisfaction and potential disputes.
  • Communicate with Customers: Tell your customers about closing the store and explain any changes to their access or accounts. Being transparent is crucial for a positive customer relationship.
  • Handle Subscriptions and Recurring Payments: If you provide subscriptions, make sure to handle any ongoing ones and let subscribers know about the cancellation.
  • Check for Outstanding Bills: Ensure that all outstanding bills, fees, or charges with Shopify are settled before closing your account. 
  • Domain Considerations: Before closing your Shopify account, think about transferring the domain you registered through to another registrar.
  • Evaluate SEO Impact: Closing your Shopify store could affect your search rankings. To lessen the impact on SEO, use redirects or share alternative contact details.

By carefully considering these factors and taking the necessary steps, you can help ensure a smooth and well-managed closure of your Shopify account.

Also read, Top 10 Shopify Subscription Apps of 2023 (Tried and Tested)

[Back to the top]

Evaluating the Impact of Canceling Your Shopify App Subscription

Reviewing the expenses and advantages of ending your Shopify app subscription:

  • Cost-benefit analysis: Perform a thorough analysis to balance the expenses and advantages linked to terminating your Shopify app subscription.
  • Financial assessment: Estimating the financial consequences involves examining the costs and benefits associated with canceling the app subscription.
  • Balancing costs: Striking a balance between the monetary outlay and the potential benefits to determine the overall value of your app subscription.
  • Weighing financial impact: Evaluating the financial consequences and benefits of the decision to cancel your Shopify app subscription.
  • Analyzing Return on Investment (ROI): Examine the return on investment to determine if the app subscription remains a valuable and cost-effective tool for your business.

Always consider the specific features, functionalities, and impact on your business goals when evaluating the costs and benefits of canceling the Shopify app subscription.

Also read, How To Cancel A Shopify Subscription?

Wrap up

Master the art of simplicity in canceling your Shopify app subscription with this step-by-step guide. Take control effortlessly and refine your business expenses with confidence.

Are you looking to elevate your customer support? Saufter is your all-in-one solution for efficient and responsive assistance. 

Don’t miss out! Join Saufter now and start your adventure.

Customer Service

Decision Maker App

Automate Support


Automate 100% of your common procedures

Group 6154
Group 6154
Order delay monitoring
Group 6154
Subscription modifications
Group 6154
Missing orders
Group 6154
Subscription cancellations
Group 6154
Much more
Claim Your 6 Months Of FREE Credits Now


Claim Your 6 months of FREE Credits Now!

Get the code. Use anytime in the next 6 months.

Helplama Helpdesk is now!