Helpwise Pricing, Reviews, and Features (June 2023)

Helpwise Pricing, Reviews, and Features (June 2023)

Last Updated: February 2024

Hey there! Are you on the lookout for an amazing customer service solution that won’t break the bank? Well, look no further because, in this blog, we’ll be diving deep into Helpwise reviews, its pricing, and all the fantastic features it has to offer

If you’re curious about how Helpwise performs and what real users have to say about it, you’re in for a treat with our comprehensive Helpwise reviews! 

With over 10,000 satisfied users worldwide, Helpwise is making a mark in the customer support industry. 

So, buckle up and get ready to explore the world of Helpwise and how it can revolutionize your customer support game.

Table of Contents:

Pros and Cons of Helpwise

Pros

Cons

1. Unified Inbox: Offers a unified inbox that consolidates all customer communication channels in one place. 

2. Team Collaboration: Efficiently collaborate with your support team through assignments, tagging, and real-time discussions on customer queries. 

3. Automated Workflows: Helpwise’s automation features save time by categorizing and assigning emails automatically. 

4. Knowledge Base: Provides a built-in knowledge base where you can store helpful articles and FAQs for customers. It’s a great self-service tool to empower your users. 

5. Customizable Templates: Create personalized email templates for quick responses and consistent messaging.

1. Learning Curve: New users may experience a slight learning curve, but the intuitive interface and documentation help ease the process. 

2. Limited Integrations: While Helpwise integrates with popular apps like Shopify and Slack, it may lack some extensive integrations. 

3. No Native Mobile App: Helpwise currently lacks a native mobile app, potentially inconveniencing agents who require on-the-go responses. 

4. No Social Media Integration: Direct integration with social media platforms is missing, which could be a drawback for businesses relying heavily on social media support. 

5. Pricing for Larger Teams: Helpwise’s pricing may become less competitive as support teams grow in size.

Related: Top 11 Helpwise Alternatives & Competitors

Helpwise Pricing (Rating ⭐4.5/5, 15 Reviews)

Helpwise pricing
Image source – helpwise.io

Helpwise offers simple and cost-effective plans for automating your customer service. Let’s take a closer look at Helpwise’s pricing options:

  1. Standard: Priced at $15 per user per month, it is perfect for small teams with 5 shared inboxes, a personal email inbox, 15 automation rules, and 15 saved replies.
  2. Premium: For more advanced features, the Premium plan at $25 per user per month includes 10 shared inboxes, 25 automation rules, unlimited saved replies, premium integrations, CSAT tracking, and advanced analytics.
  3. Advanced: If you need unlimited shared inboxes and automation rules, the Advanced plan at $50 per user per month is the way to go, with workload balancing and priority support for seamless management.
  4. Enterprise: Helpwise offers a customized Enterprise plan that includes all Advanced features, plus custom integrations, team onboarding, SSO/SAML & audit logs, and a dedicated account manager.

Note that the mentioned prices are applicable when billed monthly. For annual billing, you will receive a 20% discount.

Now, all plans come with a 7-day free trial. If you need more flexibility, Helpwise offers add-ons like additional inboxes, help centers, automation rules, Twitter inbox integration, chatbox, and a cloud phone system. 

Furthermore, if you’re unsure about which plan is the best fit for your business, you can schedule a call with their product experts. They’ll assess your needs and help you choose a plan that perfectly scales with your business growth.

User Reviews

Excellent helpdesk and shared inbox at a better price than competitors.” – ⭐4.5/5, Nate A.

Price: We compared different tools and the price-performance was really good.” – ⭐4/5, Verified User.

I really liked the onboarding process and easy-to-use user interface. Their pricing plans are also affordable.” – ⭐5/5, Aman P.

Recommended: Top 12 Email Helpdesk Software

Helpwise Reviews on Features

Helpwise offers an impressive array of features that streamline your customer support and collaboration efforts.

Universal Inbox (Rating ⭐4.6/5, 60 Reviews)

Answer customer queries across multiple channels from one place, reducing inbox switching and saving time. Create tags to categorize conversations and declutter your inbox. Manage files shared and received across inboxes in one centralized File Manager.

Plus, create custom inboxes for your preferred communication channels using Helpwise’s APIs. 

User Reviews

Excellent support platform that provides shared email accounts, consolidated inbox from multiple channels and support ticketing.” – ⭐4.5/5, Verified User.

Lag time between emails being received in the native inbox, and pulling through to helpwise (sometimes a few minutes behind)” – ⭐4/5, Jack Y.

Not really a dislike per-se, but the way the inboxes are shown/managed could be smoother. It’s not bad at all, but it can be easy to get a little lost when setting automation tags or updating some of the settings.” – ⭐4.5/5, Jeffrey Y.

Assignment (Rating ⭐4.1/5, 13 Reviews)

Manually assign conversations to specific team members, ensuring clear ownership of queries. Also, utilize Smart Assign for intelligent conversation assignments based on predefined logic. You can easily delegate tasks and track who is handling which customer query.

User Reviews

It’s great to be able to assign emails to other team members” – ⭐4.5/5, Nate A.

I love that I can see all the incoming messages in one spot and then assign to a team member as needed.” – ⭐4.5/5, Jeffrey Y.

Enhanced Collaboration Tools (Rating ⭐4.3/5, 8 Reviews)

Initiate discussions with team members directly within Helpwise for easy internal communication. And, collaborate with team members by mentioning them in conversation notes for efficient teamwork. Share drafts with your team, receive feedback and write responses together. 

Moreover, the built-in collision detection alerts when two team members are replying to the same thread, avoiding contradictory responses. 

User Reviews

We can also leave team-only notes per message.” – ⭐4.5/5, Jeffrey Y.

Has helped myself and team collaborate on customer communication.” – ⭐5/5, Verified User.

Integrations (Rating ⭐4.5/5, 16 Reviews)

Helpwise Integrations
Image source – helpwise.io

 Integrate with Slack, Microsoft Teams, Basecamp, or your own internal tools for seamless collaboration. You can also connect with other platforms, such as HubSpot, Onedrive, Shopify, Xero, etc., including your own custom apps.

User Reviews

Integration of various different inboxes – multiple email addresses, facebook, instagram etc.” – ⭐4/5, Jack Y.

I just hope they could add more integrations. It would be great if they can add Sendinblue to their list.” – ⭐5/5, Abraham C.

The text integration with RingCentral would be amazing if it worked properly.” – ⭐1.5/5, Verified User.

Streamlined Workflow (Rating ⭐4.6/5, 11 Reviews)

Configure multiple signatures and switch them while composing emails, catering to various customer scenarios. Automate mundane tasks with Automation Rules, such as assigning, tagging, and closing conversations. You can set up time-based SLAs to ensure fast response times and efficient support.

User Reviews

Stress-Free ZENBOX, Analytics, Automation Rules, Integrations are the brownie points.” – ⭐5/5, Verified User.

You can make rules for automation, create saved replies” – ⭐5/5, Abraham C.

One missing feature that I hope will be added is the ability to update or enforce indivudual agent’s signatures. I feel that this is a gap – while agents can currently be instructed how to do this themselves, I feel that an admin should be able to make updates to or enforce policy around email signatures for agents.” – ⭐5/5, Rhys L.

Chatbots (Rating ⭐4.7/5, 4 Reviews)

Reduce the burden on your team by setting up chatbots with decision tree-based logic to handle queries. Allow your customers to provide feedback via CSAT automation directly from Helpwise.

User Reviews

I have one for FB messages, my support email, a chatbot on my website” – ⭐5/5, Jeffrey Y.

The new feature of chatbot was great, but it was not friendly to use.” – ⭐5/5, Verified User.

In-Depth Analytics (Rating ⭐4.6/5, 5 Reviews)

Optimize your team performance and support processes with detailed analytics on key metrics. Track individual workload, analyze customer feedback, and improve support quality.

User Reviews

What problems is Helpwise solving and how is that benefiting you? Work flow management and analytics.” – ⭐5/5, Verified User.

I also wish there was a dashboard to compare tags and more complex analytics on tags.” – ⭐4.5/5, Josie K.

Knowledgebase (Rating ⭐4.5/5, 16 Reviews)

Helpwise Help Center
Image source – helpwise.io

 Set up Help Centers with knowledgebases to share articles and assist customers and your teams. Utilize Smart Search to quickly find specific conversations based on various criteria.

User Reviews

They got Help Center where you can add your help guides for your customers and even for your team.” – ⭐ 5/5, Verified User.

you’ll have help centers where you’ll be able to add help articles for your users or your agents. Help centers are also customizable so they can fit your brand colors and/or style.” – ⭐5/5, Verified User.

When creating knowledge base articles, the text editor is sometimes wonky when you try to format.” – ⭐4.5/5, Jude C.

Recommended: 8 Top Helpdesk For Shopify Stores

Finally!

Helpwise presents a robust and user-friendly solution for automating customer service and enhancing collaboration within your team. With its array of features like the Universal Inbox, Assignments, and Automation Rules, you can efficiently manage customer queries and streamline your support processes.

If you’re looking for an alternative helpdesk software that offers omnichannel support, consider trying Saufter. With automated workflows, order and returns management, marketing, and self-help services, Saufter ensures seamless customer support. It also integrates seamlessly with various eCommerce, social media, messaging, and collaboration platforms.

Start your 15-day free trial today!

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