Last Updated: December 2023
HelpCrunch is a popular customer service, live chat, and helpdesk platform for businesses looking to engage customers and streamline support services. Its features enable you to connect with customers via multiple channels, set up chat widgets, streamline workflows, automate messages, and so on. However, Helpcrunch’s pricing plans aren’t the easiest to understand. That is why, in this blog, we will cover everything you need to know about it.
We’ll go over each of their plans and discuss what features you get, how much it costs, and who each plan is for.
A Quick Overview of HelpCrunch’s Pricing Structure
HelpCrunch currently offers three different pricing plans: Basic, Pro, and Enterprise. Their pricing applies the pay-per-agent subscription model.
|Max no. of users||5||5||Unlimited|
|No HelpCrunch branding||🆇||✅||✅|
|Live chat support||✅||✅(High priority)||✅(Personal onboarding assistant)|
|No. of Emails||Custom||Custom|
All of their plans include essential features like live chat, popups, a help desk, basic automation, auto messages, etc. Let’s take a closer look at each of HelpCrunch’s pricing plans now that we’ve seen an overview.
Detailed Breakdown of HelpCrunch’s Pricing Plans
1. Basic Pricing Plan
Here are some of the features included in HelpCrunch’s Basic plan:
HelpCrunch provides a flexible, well-designed live chat feature that is both detailed and simple to use. It includes a wide variety of features for connecting with customers, answering questions, and providing real-time support.
This feature allows you to create a list of common responses and select the appropriate response when needed. This saves your agent time while also providing a quick response to customers.
Online status indication
This feature allows your team to see which customers are currently online and respond to their questions first.
Live visitor profiles
This feature enables your team to quickly access customer information such as location, time zone, browser language, and so on.
You can see what your customers are typing before they hit the ‘Send’ button with the Sneak Peek feature.
This feature allows you to track your team members’ performance and measure customer satisfaction after each conversation. Customers can rate their customer service experience using one of three emojis: great, average, or poor.
This feature saves conversation history after each chat. You can also send these chat transcripts via email to yourself, your customers, or your team.
This plan includes a Reports feature that allows you to track overall chat statistics (or by specific agent) and customer satisfaction values.
File sharing allows you to provide faster customer support by exchanging documents, images, gifs, videos, and other media with your customers. Customers can also share files by uploading or inserting links in the chat.
The plan enables your team to manage customer conversations across all channels in a single location.
The Localization feature allows you to assist customers from all over the world in their native language.
HelpCrunch’s helpdesk gives your team access to Email and Chat support with all the required support tools in one place.
HelpCrunch includes an easy-to-use editor for creating knowledge bases on customer self-service. It can include technical support documentation, step-by-step instructions, and frequently asked questions (FAQs).
Search engine indexing
This plan includes a Knowledge base indexing feature, which ensures that your knowledge base articles are crawled and appear in search results.
Chat in-knowledge base
You can integrate the help center into the live chat widget, shortening the path from problem to solution for visitors.
This feature allows you to specify a custom domain for your knowledge base with the help of a custom CNAME record. You can also configure SSL for better security.
You can add as many links to your knowledge base as you want and place them in the header or footer.
You can also add images, code snippets, videos, tables, and horizontal line separators to your knowledge base articles.
This feature allows you to see how your articles will appear to your customers before you publish them.
Their knowledge base includes a powerful search function that allows readers and your team to quickly find the content they seek while also suggesting relevant articles.
Custom CSS & js code
HelpCrunch branding appears on your chat widget, popups, and knowledge base with the basic plan.
You’ll have access to basic automation features like closing/deleting inactive chats and sending rating requests or transcripts when a chat is closed.
HelpCrunch can be installed on a number of domains or iOS/Android apps with the basic plan. However, you can only use one chat widget on these domains/apps.
The Basic plan allows you to have only three active chat auto-messages at once.
The basic plan allows you to have only three active popups open at the same time.
The Basic plan is HelpCrunch’s entry-level pricing plan. The Basic plan costs $12 per user, per month.
This Plan is Good For:
If you’re looking for a simple customer support tool with live chat, a basic help desk, a knowledge base, and basic automation, you’ll probably be more than satisfied with the Basic pricing plan. It is designed for sole support agents and small teams.
2. Pro Pricing Plan
Here are some of the features included in HelpCrunch’s Pro plan:
Everything in Basic
Unlimited customizable popups
With this plan, you can create an unlimited number of popups that appear on the website page at a specific time to educate and engage visitors. This popup is defined by the rules you set up, such as the number of visits by a user, time on page, and time before exit intent. You can also make your popup look like an integral part of your branding. You can easily design a popup the way you want in your HelpCrunch account with custom CSS code
With the Pro plan, you can create targeted chats and unlimited automated emails for onboarding, upselling, and feedback collection. Here are some of the features it includes.
High-priority live chat support
With the pro plan, the HelpCrunch team will assist you with everything, from initial setup to campaign optimization.
No HelpCrunch branding
You can remove HelpCrunch branding from your chat widget, popups, and knowledge base with the pro plan.
You also get access to advanced automation features, such as the ability to set up rules to automatically assign chats to your team or tags to your contacts.
You can set up only five chat widgets on domains or iOS/Android apps with the Pro plan.
The Pro plan costs $20 per user, per month. This plan includes all of the Basic plan features.
This Plan is Good For:
The Pro plan is ideal for teams that want to manage multiple websites from a single platform. If you need more customization options, unlimited auto-messages, or unlimited popups without HelpCrunch branding, the Pro pricing plan should work just fine. The Pro plan is intended for small and medium-sized teams.
3. Enterprise Pricing Plan
Here are some of the features included in HelpCrunch’s Enterprise plan:
Everything in Pro
You can set up unlimited chat widgets on domains or iOS/Android apps with the Enterprise plan.
Unlimited team members
With the Enterprise plan, you can create an unlimited number of users with various support roles and reduce excessive workload.
You can send unlimited email newsletters, automate email campaigns, and track campaign performance with detailed reports with the enterprise plan.
Live audience segments
Audience segments can help you save time when creating automated and manual messages. This feature allows you to create dynamically updating pools of customers based on the criteria you specify.
Custom user attributes
You can also set up custom user attributes. This allows you to apply filters for quick searches and send targeted messages to users who meet the criteria you’ve set.
This feature ensures that the email is only delivered at the specified time.
You also get access to their editor, where you can edit and insert images, GIFs, links, buttons, and custom user attributes into your messages.
You can also use Helpcrunch’s pre-made email/message templates or create and save your own.
Personal onboarding assistant
The Enterprise plan comes with a personal onboarding assistant to help out with any questions.
The Enterprise plan is custom. This plan includes all of the Basic and Pro plan features.
This Plan is Good For:
The Enterprise plan is better suited for customer support teams that have a large number of agents. It provides many useful features, such as unlimited team members, unlimited emails, a personal onboarding assistant, unlimited widgets, and complete customization. The pricing is also custom, you’ll have to reach out to their sales team to get a quote. The Enterprise plan is clearly tailored for large organizations.
Why is Helplama’s helpdesk more affordable than HelpCrunch’s?
When comparing the pricing plans of Helplama and HelpCrunch, one thing is clear: Helplama wins in terms of clarity and features offered.
When compared to HelpCrunch, Helplama helpdesks’ pricing plans and features offered in each tier are more straightforward and reasonable. Here’s a look at the different pricing plans offered:
And, here are some of the reasons why online business owners prefer the Helplama helpdesk:
- With Helplama all of your customer interactions and communications can be managed in a single location.
- You can include a live chat widget on your website to allow visitors to raise concerns in real-time.
- Helplama integrates email support as well as AI-drafted emails. This can significantly reduce your email traffic as well as your workload.
- With a single click, you can integrate with e-commerce platforms such as Shopify, Magneto, and Woo-commerce.
- The helpdesk improves response time and productivity by providing AI-suggested responses based on previous tickets handled.
- It also includes an automated training module for your team members to be trained and tested.
So, between HelpCrunch and the Helplama helpdesk, which is the right tool for your company?
The simple answer is that Helplama is better for eCommerce businesses and HelpCrunch is better suited for non-eCommerce businesses, particularly enterprises. However, it is up to you to determine which one will help your team in providing better customer support.
If you want to make it easier for customers to contact your service team while also empowering your support reps to provide the best service possible, the Helplama helpdesk could be the platform for you. If you’re starting from scratch, you can opt for managed customer support services tailored for your business starting at $399 per month.