16 Best Help Desk Software For Small Businesses

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Discover the top-rated help desk software for small businesses! Explore our guide to find the perfect solution for streamlining your customer support operations.

In today’s fast-paced business landscape, efficient customer support is paramount for small businesses to thrive. Choosing the right help desk software for small businesses can significantly streamline operations and enhance customer satisfaction.

According to a recent survey by Gartner, 87% of small businesses believe that implementing help desk software has improved their overall customer service experience, underscoring its pivotal role in organizational success. To aid in this decision-making process, we’ve curated a list of the 16 best help desk software solutions tailored specifically for small businesses.

87% of small businesses believe that implementing help desk software for small business has improved their overall customer service experience, underscoring its pivotal role in organizational success

Understanding Help Desk Software Solutions For Small Businesses

Help desk software designed for small and medium-sized businesses (SMBs) streamlines customer support ticket management within a unified platform. The primary goal of such software remains consistent across businesses of all sizes: efficiently handling user support inquiries. Distinctions in SMB customer service software often revolve around specific preferences, including

Price: SMBs prioritize affordability, necessitating cost-effective solutions over non-essential features.
Resources: Small businesses have limited resources, preferring help desk solutions that are easy to implement, maintain, and scale.
Features: While advanced functionalities like automations may not be immediate priorities for SMBs, selecting software with essential ticket tracking and resolution features is crucial for effective support management and future scalability.

Top 16 Best Help Desk Software For Small Businesses

Discover the top 16 help desk software options tailored for small businesses, meticulously curated considering customer feedback, comprehensive features, and relevance to SMB requirements. Delve deeper into each solution by accessing the corresponding links:

  1. Saufter Help Desk
  2. Zendesk
  3. Help Scout
  4. HappyFox
  5. Hiver
  6. Cayzu
  7. Crisp
  8. HelpDesk
  9. ZohoDesk
  10. Tidio
  11. Freshdesk
  12. Salesforce Service Cloud
  13. Front
  14. HubSpot Service Hub
  15. Jira Service Management
  16. Helpwise

1) Saufter Help Desk

Image Source: Saufter.io

Rating: 5/5

Saufter is a comprehensive helpdesk software trusted by businesses worldwide. This CRM tool consolidates customer service operations onto a unified platform, offering transparent and affordable pricing plans.

Key Features

    • Ticketing System: Organize customer inquiries through various channels (email, chat, phone) into tickets for easy tracking and resolution.
    • Automation: Automate repetitive tasks like assigning tickets, sending canned responses, and triggering notifications.
    • Knowledge Base: Create self-service resources with FAQs and articles to empower customers to find answers themselves.
    • Live Chat: Engage with customers in real-time through chat for faster problem-solving.
    • Integrations: Connect Saufter with popular tools like Shopify, Magento, and WooCommerce for a unified workflow.
    • Reporting: Gain insights into your customer support performance with detailed reports and analytics.

Reasons To Consider Saufter Helpdesk:

    • Affordable: Saufter offers flexible pricing plans that are more budget-friendly than Zendesk, especially for smaller teams.
    • Easy to Use: The interface is intuitive and requires minimal training, making it ideal for non-technical users.
    • Scalable: Saufter can grow with your business as you add more agents and features.
    • Focus on E-commerce: Saufter integrates seamlessly with popular e-commerce platforms, making it a perfect fit for online businesses.
    • Customer Support: Saufter offers dedicated customer support to help you get the most out of the platform.

2) Zendesk

help desk software for small business
Image Source: zendesk.com

Rating: 4.4/5

Zendesk’s intuitive and budget-friendly help desk solution seamlessly integrates with preferred applications, enhancing productivity for small businesses. Its agility, rapid deployment, scalability, and partnerships ensure exceptional customer service for SMBs during growth.

90% of new businesses can deploy Zendesk within eight weeks, supported by Zendesk partners. Currently, over 88,000 SMBs benefit from its tools, with a standard 14-day trial available and qualifying startups receiving six months free.

Key Features

    • Reporting and Analytics: The tools offer insights into interactions, agent performance, and help desk efficiency through reports and dashboards.
    • Integrations: Seamlessly integrate with third-party apps to streamline workflows and boost productivity.
    • Open and Flexible Platform: Customize with APIs and developer tools to meet unique requirements and adapt to customer needs.
    • Agent Workspace: Provides agents with a unified interface to manage interactions and access customer information efficiently.
    • AI and Automation: Automate support processes with AI features like chatbots and predictive analytics to enhance customer experiences.
    • Messaging: Engage with customers in real-time across chat, SMS, and social media channels using messaging capabilities.

Pricing

    • Support Team: $19 per agent/month
    • Support Professional: $49 per agent/month
    • Support Enterprise: $99 per agent/month (All plans billed annually)

 

3) Help Scout

help desk software for small business
Image Source: helpscout.com

Rating: 4.7/5

Help Scout offers a streamlined helpdesk software solution tailored for small businesses. With its user-friendly interface and robust features, Help Scout simplifies customer support workflows while maintaining a personalized approach to interactions. Its emphasis on collaboration and efficiency makes it an ideal choice for teams looking to enhance customer service without overwhelming complexity.

Key Features

    • Shared inbox: Centralize all customer inquiries and communication channels in one collaborative inbox, enabling seamless team collaboration and efficient management of customer interactions.
    • Knowledge base: Create and maintain a comprehensive self-service knowledge base with articles, FAQs, and resources to empower customers to find answers to their questions independently.
    • Automated workflows: Streamline repetitive tasks and automate processes with workflows and rules, saving time and ensuring consistent handling of customer inquiries.
    • Reporting and analytics: Gain insights into team performance, customer satisfaction, and response times with built-in reporting and analytics tools, allowing for data-driven decision-making and continuous improvement.
    • Integrations: Seamlessly connect Help Scout with other essential business tools and applications, such as CRMs, e-commerce platforms, and productivity software, to enhance productivity and streamline workflows.

Pricing:

Free trial available. Plans start at $20/user per month.

4) HappyFox

Image Source: happyfox.com

Rating: 4.6/5

HappyFox is a user-friendly helpdesk software tailored for small businesses, offering seamless ticket management and customer support solutions. Its intuitive interface and automation features streamline operations, enabling efficient handling of customer queries and issues. With customizable workflows and integrations, HappyFox empowers small businesses to deliver exceptional customer service while staying within budgetary constraints.

Key Features

    • Email Management: Efficiently manage emails alongside other communication channels through seamless integrations, ensuring streamlined communication processes.
    • Shared Inbox with Collaboration Tools: Foster teamwork and productivity with a shared inbox equipped with collaboration tools like ticket assignments and collision detection, facilitating effective coordination among team members.
    • Kanban Ticket Views: Visualize tasks and tickets with Kanban-style views, allowing for intuitive organization and prioritization of work items for improved workflow management.
    • Knowledge Base: Centralize and access essential information effortlessly with a comprehensive knowledge base, empowering users to find answers and solutions quickly, enhancing overall efficiency.
    • Asset Management: Keep track of resources and assets efficiently, facilitating better resource allocation and utilization across various projects and tasks.
    • Integrations with HappyFox Products and Other Platforms: Seamlessly integrate with HappyFox products and other popular platforms, expanding functionality and connectivity to enhance overall system capabilities and interoperability.
    • Reporting Dashboards: Gain valuable insights and track key metrics through reporting dashboards, enabling data-driven decision-making and performance monitoring for continuous improvement.

Pricing:

Free trial offered. Plans begin at $29/agent/month (five agents minimum).

5) Hiver

help desk software for small business
Image Source: hiverhq.com

Rating: 4.7/5

Hiver is a helpdesk software tailored for small businesses, offering streamlined email collaboration and customer support directly from Gmail. Its key features include shared inboxes, email delegation, collision detection, and performance analytics, all seamlessly integrated within Gmail’s interface. With Hiver, teams can efficiently manage customer inquiries and collaborate on responses without leaving their email environment.

Key Features

    • Email Management: Assign, track, and categorize emails for efficient organization and prioritization of incoming messages.
    • Internal Notes: Share private insights and updates internally within emails without revealing them to recipients.
    • Email Templates: Utilize pre-designed templates and collaborate on drafts for consistent communication and time-saving.
    • Live Chat Support: Provide real-time assistance to customers, ensuring quick query resolutions and fostering engagement.
    • Knowledge Base: Centralize information for easy access, empowering customers and team members with solutions to common issues.
    • Automated Workflows: Streamline processes by automating repetitive tasks, reducing manual effort, and ensuring consistent execution.
    • AI-powered Features: Enhance support with AI-driven automation, sentiment analysis, and personalized responses using NLP technology.
    • Integrations: Seamlessly connect with popular software like Salesforce and Jira to synchronize data and streamline workflows.
    • Reporting Dashboards: Access comprehensive reports to gain insights into performance metrics and customer feedback for informed decision-making.

Pricing:

Free trial available, with plans starting at $15 per user monthly.

  •  

6) Cayzu

help desk software for small business
Image Source: cayzu.com

Rating: 5/5

Cayzu is a user-friendly helpdesk software tailored for small businesses, offering efficient ticket management and customer support solutions. Its intuitive interface and customizable features streamline communication and issue resolution, enhancing overall productivity. With affordable pricing plans and robust functionalities, Cayzu empowers small businesses to deliver exceptional customer service experiences.

Key Features

    • User-Friendly Interface: Cayzu simplifies helpdesk management for small businesses with its intuitive interface.
    • Ticket Management: Efficiently handles ticket creation, tracking, and resolution, ensuring prompt issue resolution.
    • Customizable Ticket Forms: Tailors ticket forms to collect specific customer information, enhancing problem-solving efficiency.
    • Multi-Channel Support: Engages customers across email, web portals, and social media, facilitating seamless interactions.
    • Automation and Workflow: Streamlines tasks and ticket routing to improve agent productivity and issue resolution efficiency.
    • Knowledge Base: Establishes a comprehensive resource for customers, reducing the volume of support inquiries.
    • Reporting and Analytics: Provides detailed insights for informed decision-making and performance-tracking purposes.
    • Integration Capabilities: Seamlessly integrates with CRM and collaboration tools, enhancing operational efficiency.
    • Scalability: Adapts to growing support needs through scalable plans and features.
    • Affordability: Offers budget-friendly plans with essential helpdesk features tailored for small businesses.

Pricing:

Free trial is accessible. Pricing begins at $4 per agent per month

7) Crisp

Image Source: crisp.chat

Rating: 4.5/5

Crisp is a user-friendly helpdesk software designed specifically for small businesses. It offers streamlined ticket management, customizable ticket forms, and multi-channel support to ensure efficient customer issue resolution. With its affordable pricing and scalable features, Crisp is an ideal solution for small businesses looking to optimize their support operations.

Key Features

    • Intuitive ticketing system: Streamline customer support with a user-friendly ticketing interface to manage and prioritize customer inquiries effectively.
    • Multi-channel support: Easily manage customer communications across various channels including email, chat, and social media from a centralized platform.
    • Knowledge base: Build a repository of commonly asked questions and solutions to empower customers to find answers independently, reducing support ticket volume.
    • Automation tools: Automate repetitive tasks and responses to improve efficiency and free up agents’ time for more complex issues.
    • Customizable workflows: Tailor workflows to match your business processes and ensure smooth handling of support requests.
    • Reporting and analytics: Gain insights into support team performance, customer satisfaction, and ticket resolution times to continuously improve service quality.
    • Integrations: Seamlessly integrate with other business tools such as CRM systems and project management software to enhance productivity and collaboration.
    • Scalability: Grow your support operations alongside your business with flexible features and pricing plans suitable for small businesses.

Pricing

There is a free trial option along with paid plans starting at $25 per workspace per month, which includes four seats

8) HelpDesk

help desk software for small business
Image Source: helpdesk.com

Rating: 4.6/5

HelpDesk presents a robust helpdesk solution tailored for small businesses, featuring intuitive ticket management, customizable ticket forms, and versatile multi-channel support for seamless customer interactions. Its budget-friendly pricing options and scalable functionalities make it ideal for efficient issue resolution and adaptable to expanding support demands.

Key Features

    • Ticket Management: Efficiently manage customer inquiries, issues, and requests through a centralized ticketing system.
    • Knowledge Base: Create and maintain a repository of frequently asked questions and solutions to empower customers with self-service options.
    • Email Integration: Seamlessly integrate with email to automatically convert incoming emails into support tickets.
    • Multi-Channel Support: Provide support across various communication channels such as email, phone, and chat.
    • SLA Management: Set service level agreements to prioritize and resolve tickets within defined timeframes.
    • Reporting and Analytics: Generate reports and analyze data to track performance, identify trends, and make informed decisions.
    • Customization: Tailor the software to fit specific business needs through customizable fields, workflows, and branding.
    • Collaboration Tools: Facilitate internal communication and collaboration among support agents to resolve tickets effectively.
    • Automation: Automate repetitive tasks and workflows to streamline processes and improve efficiency.
    • Customer Satisfaction Surveys: Gather feedback from customers to measure satisfaction levels and identify areas for improvement.

Pricing:

Free trial available. Plans start at $29/agent per month.

9) ZohoDesk

Image Source: zoho.com

Rating: 4.5/5

ZohoDesk is a comprehensive helpdesk software tailored for small businesses, offering intuitive ticket management, multi-channel support, and robust automation features. With its user-friendly interface and customizable templates, ZohoDesk empowers businesses to efficiently handle customer inquiries and streamline support workflows. Its scalability and integration capabilities make it a versatile solution, ideal for growing businesses seeking to enhance customer service operations.

Key Features

    • Ticket Management: Effortlessly oversee customer queries, issues, and requests via a centralized ticketing system.
    • Multichannel Support: Delivers assistance across diverse channels, encompassing email, chat, phone, social media, and more, fostering adaptability for clientele.
    • Knowledge Base: Establishes and sustains a comprehensive repository of articles, FAQs, and self-help materials, empowering customers to autonomously resolve issues.
    • Automation: Streamlines operations by automating repetitive tasks like ticket routing and responses, thereby enhancing efficiency.
    • Reporting and Analytics: Acquire actionable insights into support efficacy, customer satisfaction, and agent productivity through customizable reports and analytics.
    • Collaboration Tools: Promotes collaboration among support agents through internal communication and information sharing, ensuring effective issue resolution.
    • Customization: Tailors the helpdesk to meet specific business requirements with customizable ticket forms, workflows, and branding options.
    • Integration: Seamlessly integrates with other business tools and software applications to bolster productivity and streamline operations.
    • Mobile Accessibility: Ensures continuous support availability by offering mobile apps for both agents and customers, enabling access anytime, anywhere.
    • Scalability: Adapts to business growth, accommodating rising support demands and expanding customer bases effortlessly.

Pricing:

Free trial and plans from $14/user per month.

10) Tidio

help desk software for small business
Image Source: tidio.com

Rating: 4.8/5

Tidio is a versatile helpdesk software designed specifically for small businesses. Offering live chat, email support, and chatbots, Tidio streamlines communication channels for efficient customer service management. Its user-friendly interface and customizable features make it a popular choice among small businesses seeking to enhance their customer support capabilities.

Key Features

    • Live Chat: Facilitates real-time communication with website visitors, ensuring immediate assistance and support.
    • Chatbots: Employs AI-driven chatbots to deliver automated responses to frequently asked questions, thereby reducing response times and workload.
    • Email Integration: Integrates email inquiries seamlessly into the platform, simplifying communication channels.
    • Customization: Allows for the customization of chat widgets to align with the branding of the business website.
    • Mobile App: Offers a dedicated mobile application for efficiently managing customer queries while on the move.
    • Visitor Insights: Provides comprehensive analytics and insights into visitor behavior to enhance customer service strategies.
    • Multi-channel Support: Seamlessly integrates with diverse messaging platforms such as Facebook Messenger, WhatsApp, and more, facilitating smooth communication.
    • Knowledge Base: Enables businesses to develop and maintain a knowledge base for self-service support options.
    • Ticketing System: Furnishes a ticketing system to effectively organize and prioritize customer inquiries.

Pricing:

Offer both free trial and paid plans. Paid plans begin at $15.83 per operator per month.

11) Freshdesk

Image Source: freshdesk.com

Rating: 4.5/5

Freshdesk is a comprehensive helpdesk software designed for small businesses to streamline customer support operations. It offers features such as ticket management, automated workflows, and multichannel support, enabling businesses to efficiently handle customer inquiries from various channels like email, phone, chat, and social media.

With its user-friendly interface and customizable options, Freshdesk empowers small businesses to deliver exceptional customer service while scaling their support operations effectively.

Key Features

    • Ticket Management: Efficiently manage customer support tickets from creation to resolution.
    • Multichannel Support: Integrate emails, phone calls, chat, social media, and more into a unified platform.
    • Knowledge Base: Create and maintain a self-service portal for customers to find answers on their own.
    • Automation: Streamline repetitive tasks and workflows to improve productivity.
    • SLA Management: Set service level agreements to prioritize and manage responses according to customer expectations.
    • Reporting and Analytics: Track performance metrics and gain insights to improve support processes.
    • Customization: Tailor the software to fit your business needs with customizable fields, workflows, and branding options.
    • Collaboration Tools: Facilitate teamwork among support agents with internal notes, mentions, and assignment features.
    • Integrations: Connect with other business tools and applications to streamline operations and data flow.
    • Mobile Support: Access the helpdesk software on the go with mobile apps for iOS and Android devices

Pricing:

Free at $0 per month for up to 10 agents, Growth at $18 per agent per month, Pro at $59 per agent per month, and Enterprise at $95 per agent per month, with a free trial period of 21 days.

12) Salesforce Service Cloud

help desk software for small business
Image Source: salesforce.com

Rating: 4.5/5

Salesforce Service Cloud is a powerful helpdesk software designed to streamline customer support operations for small businesses. It offers a range of features including case management, omnichannel support, and self-service portals, all accessible from a user-friendly interface.

With customizable workflows and automation capabilities, it empowers small businesses to deliver efficient and personalized customer service experiences, ultimately enhancing customer satisfaction and loyalty.

Key Features

    • Customizable Case Management: Allows small businesses to track and manage customer inquiries, complaints, and support requests efficiently.
    • Omni-Channel Support: Enables businesses to provide support across multiple channels such as email, phone, chat, social media, and more from a single platform.
    • Knowledge Base: Provides a centralized repository for articles, FAQs, and documentation, enabling agents to quickly find solutions and resolve customer issues faster.
    • Workflow Automation: Automates repetitive tasks, routing, and escalation of cases, improving efficiency and ensuring timely resolution of customer queries.
    • Self-Service Portals: Empowers customers to find answers to their queries independently through self-service portals, reducing the workload on support agents.
    • Reporting and Analytics: Offers insights into key performance metrics, customer satisfaction levels, and agent productivity, helping businesses make data-driven decisions to enhance their support operations.
    • Integration Capabilities: Seamlessly integrates with other business systems such as CRM, marketing automation, and e-commerce platforms for a unified view of customer interactions and improved collaboration across departments.
    • Mobile Accessibility: Allows agents to provide support on-the-go via mobile devices, ensuring timely responses to customer inquiries regardless of their location.
    • Scalability: Scales with the growing needs of small businesses, accommodating an increasing volume of customer inquiries without compromising on performance or efficiency.
    • Community Collaboration: Facilitates collaboration among agents, partners, and customers through online communities, enabling peer-to-peer support and fostering a sense of belonging among users.

Pricing:

Starter: $25/user/month.
Professional: $75/user/month.
Enterprise: $150/user/month.
Unlimited: $300/user/month.
All plans are billed annually, and there is a 14-day free trial available.

13) Front

Image Source: front.com

Rating: 4.6/5

Front is a versatile helpdesk software designed specifically for small businesses, offering a unified platform for managing customer communication. With Front, teams can collaborate efficiently, streamline their inbox, and provide timely responses to customer inquiries. Its intuitive interface and customizable features make it an ideal solution for small businesses looking to enhance their customer support operations.

Key Features

    • Unified Inbox: Centralizes all customer communication channels (email, chat, SMS) into one platform.
    • Collaborative Workspace: Allows team members to collaborate on customer inquiries, share notes, and delegate tasks efficiently.
    • Automated Workflows: Streamlines repetitive tasks through automation, saving time and reducing manual errors.
    • Integration Capabilities: Seamlessly integrates with other business tools such as CRM systems and project management software.
    • Customizable Templates: Enables customization of canned responses and templates for faster response times.
    • Performance Analytics: Provides insights into team performance, response times, and customer satisfaction metrics.
    • Mobile Accessibility: Accessible on mobile devices, ensuring support teams can stay connected and responsive on the go.
    • Security Features: Offers robust security measures to protect sensitive customer data and ensure compliance with regulations.
    • Scalability: Adaptable to the growing needs of small businesses, with flexible pricing plans and scalable features.

Pricing:

The starter plan costs $19 per seat/month; the growth plan costs $59 per seat/month; the scale plan costs $99 per seat/month, and the premier plan costs $229 per seat/month. All plans are billed annually. Additionally, there is a 7-day free trial available.

14) HubSpot Service Hub

help desk software for small business
Image Source: hubspot.com

Rating: 4.5/5

HubSpot Service Hub is a comprehensive helpdesk software designed specifically for small businesses. It offers a range of features including ticketing, live chat, and knowledge base management, all integrated seamlessly with HubSpot’s CRM platform.

With its user-friendly interface and robust automation capabilities, Service Hub streamlines customer support processes, allowing small businesses to efficiently manage and resolve customer inquiries while maintaining personalized interactions.

Key Features

    • Ticketing system: Manage customer inquiries, issues, and requests efficiently through a centralized ticketing system.
    • Knowledge base: Create and organize a repository of articles, FAQs, and guides to empower customers to find solutions independently.
    • Live chat: Enable real-time communication with customers via live chat to provide immediate assistance and support.
    • Automation: Streamline processes and workflows with automation tools for repetitive tasks, ensuring timely responses and resolution.
    • Customer feedback: Gather feedback from customers to continuously improve service quality and identify areas for enhancement.
    • Reporting and analytics: Gain insights into support team performance, customer satisfaction metrics, and trends to make data-driven decisions.
    • Integrations: Seamlessly integrate with other business tools such as CRMs, email platforms, and communication channels for enhanced productivity and collaboration.
    • Customization: Tailor the service hub to fit specific business needs and branding requirements for a personalized customer experience.
    • Ticket routing: Automatically assign tickets to the appropriate team members based on skills, workload, or other predefined criteria to optimize resource allocation.
    • SLA management: Set and monitor service level agreements (SLAs) to ensure timely resolution of customer issues and adherence to service standards.

Pricing:

Free plan: $0 per month with limited features.
Starter plan: $20 per month for 2 users.
Starter CRM suite: $50 per month.
Professional plan: $500 per month for 5 users.
Enterprise plan: Starting at $1,200 per month for 10 users, billed annually.

All plans come with a 14-day free trial.

15) Jira Service Management

Image Source: atlassian.com

Rating: 4.5/5

Jira Service Management is a comprehensive helpdesk software tailored for small businesses, offering streamlined ticketing and issue tracking capabilities. With its intuitive interface and customizable workflows, it allows teams to efficiently manage customer inquiries and support requests. Additionally, its integration with Jira’s project management tools enables seamless collaboration and task management for small teams.

Key Features

    • Ticket management system: Efficiently manage customer queries and issues through a centralized ticketing system.
    • Customizable workflows: Tailor workflows to match your business processes and ensure seamless ticket resolution.
    • Self-service portal: Empower customers to find solutions on their own through a user-friendly self-service portal.
    • Knowledge base: Create and maintain a repository of articles and FAQs to facilitate self-help and reduce ticket volume.
    • SLA management: Set and track service level agreements to ensure timely resolution of customer issues.
    • Reporting and analytics: Gain insights into helpdesk performance and customer satisfaction with built-in reporting and analytics tools.
    • Integration capabilities: Integrate with other tools and platforms to streamline workflows and enhance productivity.
    • Automation: Automate repetitive tasks and processes to improve efficiency and free up agent time for more complex issues.
    • Collaboration tools: Facilitate collaboration among team members with features like internal comments and mentions.
    • Scalability: Easily scale the helpdesk solution as your business grows without compromising performance.

Pricing:

Free tier – $0 per month for up to 3 agents, Standard – $21 per agent/month, Premium – $47 per agent/month, and Enterprise – contact sales for annual billing. A 7-day free trial is available.

16) Helpwise

help desk software for small business
Image Source: helpwise.io

Rating: 4.5/5

Helpwise is a versatile helpdesk software designed for small businesses, offering streamlined communication solutions. With its user-friendly interface and comprehensive features, Helpwise enables efficient management of customer inquiries, emails, and collaboration among team members. From automating repetitive tasks to providing detailed analytics, Helpwise empowers small businesses to deliver exceptional customer support while maximizing productivity.

Key Features

    • Multi-channel support: Helpwise integrates emails, SMS, chat, and social media messages into one platform, streamlining communication for small businesses.
    • Shared inbox: Collaborate with team members by managing all customer inquiries from a single shared inbox, enhancing efficiency and coordination.
    • Automation: Automate repetitive tasks like assigning tickets, sending canned responses, and tagging messages, reducing manual workload.
    • Customizable workflows: Tailor workflows to match your business processes, ensuring seamless handling of customer queries and issues.
    • Reporting and analytics: Gain insights into team performance, customer satisfaction, and resolution times with comprehensive reporting and analytics features.
    • Knowledge base: Build a self-service knowledge base to empower customers with instant access to FAQs, tutorials, and troubleshooting guides.
    • Integration options: Seamlessly integrate Helpwise with other tools and platforms such as CRMs, e-commerce systems, and project management tools for enhanced functionality.
    • Mobile accessibility: Access Helpwise on the go with mobile apps, enabling support agents to stay connected and responsive even when away from their desks.
    • Security features: Ensure data security and compliance with features like role-based access control, data encryption, and GDPR compliance measures.
    • Scalability: Grow your support operations effortlessly with Helpwise’s scalable infrastructure, accommodating increasing volumes of customer inquiries without compromising performance.

Pricing:

Offers a standard plan starting at $15 per month per user. Additionally, they provide a free 7-day trial. The pricing tiers include Standard at $15/month per user, Premium at $25/month per user, and Advanced at $50/month per user, with Enterprise pricing information not disclosed.

How To Select The Best Help Desk For Your Small Business

When facing a plethora of choices, individuals often experience feelings of overwhelm or intimidation due to the multitude of help desk solutions available in the market. However, decision-making need not be burdensome. As users embark on their search, they should prioritize identifying software that meets their requirements in four crucial areas:

Channels: Users should discern the essential channels for their customers and team.
Priorities: It is imperative to define the issues users intend to address and opt for a tool equipped with features that align with their objectives.
Budget: Every budget has a suitable solution. Users should steer clear of plans packed with features they are unlikely to utilize.
Growth: Users should select a system that caters to their current needs while also allowing room for expansion.

Lastly, users are advised to conduct thorough testing before finalizing a purchase decision.

Also Read: 18 Best Zendesk Support Suite Alternatives You Need To Know!

Conclusion

In conclusion, selecting the best help desk software for small businesses is pivotal for streamlining customer support operations and enhancing overall efficiency. Amidst a multitude of choices, the process may appear daunting, yet careful consideration of factors such as affordability, scalability, and user-friendliness serves as a guiding light towards the optimal solution.

For those facing a dilemma, the recommendation is to opt for Saufter. Tailored for knowledge management and small businesses, this helpdesk boasts numerous automations aimed at streamlining workflow.

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