Groove vs Helplama Helpdesk: If you’re looking for the right customer service solution for your company, choosing between these two platforms can be difficult.

Well, we’ve got you covered. 

In this guide, let’s compare two of the most popular customer service solutions available in the market and see which one is best for your company: GrooveHQ vs Helplama Helpdesk. 

We’ll compare them overall while also focusing on their specific features to determine which one is a better fit for your company. 

First and foremost, let us get to know the platforms better: 

What is Groove?

Need a user-friendly solution to carry out customer service tasks and interact with customers in a simple and organized manner? Groove might be the right tool for you.

The fact that the platform is highly customizable and allows for the easy addition of workflow automations is what we liked best about it. 

In addition, it integrates perfectly with several third party tools that you may use on a daily basis.

The GrooveHQ pricing plans begin at $50 per month/ 350 conversations. They also offer a 7-day free trial to test out all of the features.

What is Helplama Helpdesk?

If you are looking for an affordable cloud-based solution with various features to deliver excellent customer support, Helplama Helpdesk is a good way to go. 

The helpdesk is a low-cost solution designed to provide cross-channel support via email, phone calls, SMS, social apps, and live chat from a centralized platform.

Helplama’s Helpdesk is also simple to set up and includes a variety of automation features to help streamline workflows.

The paid plans begin at $99 per month/ 3 users. They also provide a 15-day free trial period.

GrooveHQ vs Helplama Helpdesk: A Quick Comparison

Here’s a quick rundown of the platforms:

 

GrooveHQ

Helplama Helpdesk

Pricing Starts At $50 per month/ 350 conversations $99 /month/ 3 users
Features Email, Chat, SMS, Social, WhatsApp, Self-service Email, Chat, SMS, Social, WhatsApp, Self-service
  Ticketing System Ticketing System
  Third-party Integrations Third-party Integrations
  Help Centre/ Knowledge Base Help Centre/ Knowledge Base
  Collision Detection Agent Training Automation
  Unlimited Users Unlimited Tickets
  Monthly Coaching Automated Order Tracking
  Mobile Apps Automated Returns Center
Free trial 7-day free trial 15-day free trial

GrooveHQ vs Helplama Helpdesk: Livechat Features

Features

GrooveHQ

Helplama Helpdesk

Unlimited Tickets

Social Media Channels

Web Widget

Livechat Customization

Chat notifications

Collision Detection

Custom Chatbots

  • Social Media Channels

Connect your social media accounts with the helpdesk to send and receive messages with your contacts directly from the dashboard.

  • Web Widget

A web widget is a tool that sits on your website and allows your visitors to easily contact you and browse your knowledge base.

  • Livechat Customization

Customize your chat widget’s design, appearance, and messaging options to provide a personalized chat experience across platforms while also matching the look and tone of your brand.

  • Chat Notifications

Custom chat notifications allow your team to stay on top of account activity by configuring personalized alert options for various workflows.

  • Collision Detection

The collision detection feature prevents multiple agents from working on the same ticket at the same time. This allows you to save time while also better organizing the workflow of your team.

  • Custom Chatbots

You can create custom chatbots to handle routine requests, freeing up your agents to handle more complex issues. The best part is that they require no programming, training, or additional development work on your part. 

GrooveHQ vs Helplama Helpdesk: Customer Support Features

Features GrooveHQ Helplama Helpdesk
Multi-Channel Communication
Ticketing System
Email Support with Custom Templates (AI-drafted Emails)
Knowledge Base
Automated Order Tracking
Rules & Automation
Conversation Notes ❌(Integration)
Automated Returns Center
Agent Training Automation
3rd Party Integration Options
Mobile Apps
Reporting
  • Multi-Channel Communication

Allow your agents to respond to emails, take customer calls, and chat with customers across multiple channels directly from the helpdesk.

  • Ticketing System

The helpdesk includes a system for managing, assigning, and prioritizing customer inquiries. This enables your agents to engage customers through various channels and easily convert queries into tickets.

  • Email Support with Custom Templates

Integrate your email support with the helpdesk’s shared inbox. Use email templates, which are pre-written responses to frequently asked questions by your customers. These aid in increasing productivity and consistency across all customer interactions.

  • Knowledge base

You can also convert your most frequently asked support questions into a knowledge base of help articles, allowing customers to help themselves. 

  • Automated Order Tracking

The helpdesk detects delays and issues with your customers’ orders automatically and helps you in proactively resolving the situation.

  • Rules & Automation

You can use this feature to automate the workflow for various rules/ scenarios. Reduce response times by assigning bots, prioritizing requests automatically, and routing conversations to specific teams/agents.

  • Conversation Notes

You can use notes to collaborate with other members of your organization and share updates about a support request.

  • Automated Returns Center

Allow your customers to select the items they want to return or exchange automatically and place an exchange order based on your policies.

  • Agent Training Automation

Your team members can be trained and tested using an intuitive training module based on your prior chats and tickets.

  • 3rd Party Integration Options

Integrate the helpdesk directly into your website, as well as a large number of third-party platforms and apps.

  • Mobile Apps

Your team can work from anywhere with a helpdesk mobile app.  This enables your team to collaborate and provide assistance while on the move.

  • Reporting

Reports provide a high-level overview of what’s going on in your business. These reports assist you in measuring and understanding your agent productivity, customer engagement, and overall support.

GrooveHQ vs Helplama Helpdesk: Marketing Features

Features

GrooveHQ

Helplama Helpdesk

Omnichannel marketing 

UGC/ Review Collection Automation

❌(Only CSAT Surveys)

Proactive Chat

Automated Deals and Discounts

  • Omnichannel marketing 

Manage all marketing messages across different communication channels, including email, chat, social and online ad comments, and the web widget.

  • UGC/ Review Collection Automation

Automate the collection of Google reviews, Trustpilot reviews, and user-generated videos for marketing purposes.

  • Proactive Chat

This feature allows you to get in touch with your online customers through proactive real-time support, providing product details, and guiding them through the checkout process.

  • Automated Deals and Discounts

Set up promotional campaigns like automated deals and discounts to engage site visitors and attract new customers.

GrooveHQ vs Helplama Helpdesk: Pricing

GrooveHQ Pricing Structure

The platform offers multiple pricing plans based on user requirements. Their pricing also applies the pay-per-agent subscription model.

  • The Basic plan costs $50 per month/ 350 conversations. This is the starting plan for the GrooveHQ Suite.
  • The Pro plan costs $250 per month/ 2000 conversations. This plan includes all of the Basic plan features.
  • The Advanced plan costs $650 per month/ 5000 conversations. This plan includes all of the Basic and Pro plan features.
  • If you want an all-in-one platform with customized features, they even have an enterprise-ready plan with custom pricing

As you can see, the pricing plans differ primarily in terms of the number of conversations and features included

If you require fewer than 350 conversations per month, the Basic plan might be adequate for handling most of your customer support needs. However, keep in mind that each extra 100 conversations costs $40, which can quickly add up.

So, if you want to know more about the detailed pricing breakdown of GrooveHQ, go through our post on GrooveHQ Pricing: What It Offers? [Complete Breakdown]

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Helplama Helpdesk Pricing Structure

The platform currently offers three different pricing plans: Standard, Pro and Enterprise. All the pricing plans come with a 15-day free trial.

  • The Standard plan is Helplama’s entry-level pricing plan. This plan costs $99 per month.
  • The Pro plan costs $199 per month. This plan includes all of the Standard plan features.
  • The Enterprise plan costs $399 per month. This plan includes all of the Standard and Pro plan features.

All pricing plans include a 3 seat minimum and unlimited tickets. An additional amount of $29/m will be charged for each extra user.

Even the Standard plan includes essential features like live chat, social media, SMS and voice channels, email support, knowledge base, etc. These features are adequate for handling the majority of your customer support needs if you are a small customer support team that is just getting started. 

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Helplama Helpdesk vs GrooveHQ: Is There a Clear Winner?

As you can see, there is no obvious answer to this question. 

Both these platforms hold up on their own, and the decision between the two is entirely dependent on your company’s needs. 

To summarize this comparison, here are a few points:

  • As you can see, Groove is a good platform that includes most of the basic help desk functions and even allows for an unlimited number of users. However, most teams may find the limited number of conversations in each pricing plan, as well as the lack of marketing features, to be a problem.
  • Helplama Helpdesk is clearly the budget friendly solution to opt for. It’s great for cross-functional ecommerce teams to have visibility into the entire customer communication system. If you are looking for a scalable solution focused on customer engagement, Helplama Helpdesk is the way to go. 

Bottom Line:

So, Helplama vs GrooveHQ. With the above factors compared, which tool do you think is the right one for your company?

We hope this guide cleared up some questions and made it easier to choose a platform. 

If you want to make it easier for customers to contact your service team while also empowering your support reps to provide the best service possible, the Helplama Helpdesk could be the platform for you. It is a multi-channel customer service help desk designed for small businesses and enterprise teams. The platform is designed to be cost-effective, easy to set up, and most agents can get started on Helplama with little to no training.

So, what are you waiting for?

Start Your Free Trial Now!