Last Updated: December 2023
If you’re looking for the right customer service solution for your company, choosing between Groovehq vs Saufter.io can be difficult.
Well, we’ve got you covered.
In this guide, let’s compare two of the most popular customer service solutions available in the market and see which one is best for your company: GrooveHQ vs Saufter.io.
We’ll compare them overall while also focusing on their specific features to determine which one is a better fit for your company.
- What is GrooveHQ?
- What is Saufter.io?
- GrooveHQ vs Saufter.io: A Quick Comparison
- GrooveHQ vs Saufter.io: Livechat Features
- GrooveHQ vs Saufter.io: Customer Support Features
- GrooveHQ vs Saufter.io: Marketing Features
- GrooveHQ vs Saufter.io: Pricing
- GrooveHQ vs Saufter.io: Is There a Clear Winner?
First and foremost, let us get to know the platforms better:
What is Groove?
Need a user-friendly solution to carry out customer service tasks and interact with customers in a simple and organized manner? Groove might be the right tool for you.
The fact that the platform is highly customizable and allows for the easy addition of workflow automations is what we liked best about it.
In addition, it integrates perfectly with several third party tools that you may use on a daily basis.
The GrooveHQ pricing plans begin at $15 per user/ month. They also offer a 7-day free trial to test out all of the features.
What is Saufter.io ?
If you are looking for an affordable cloud-based solution with various features to deliver excellent customer support, Saufter.io is a good way to go.
The helpdesk is a low-cost solution designed to provide cross-channel support via email, phone calls, SMS, social apps, and live chat from a centralized platform.
Saufter’s helpdesk is also simple to set up and includes a variety of automation features to help streamline workflows.
They provide a 15-day free trial period. The price depends on the features you choose i.e., customized pricing.
GrooveHQ vs Saufter.io: A Quick Comparison
Here’s a quick rundown of the platforms:
|Pricing Starts At||$12 per user/ month||Personalized|
|Features||Email, Chat, SMS, Social, WhatsApp, Self-service||Email, Live Chat, SMS, Social Media, WhatsApp|
|Ticketing System||Ticketing System|
|Third-party Integrations||Third-party Integrations|
|Help Centre/ Knowledge Base||Help Centre/ Knowledge Base|
|Collision Detection||Agent Training Automation|
|Unlimited Users||Unlimited Tickets|
|Monthly Coaching||Automated Order Tracking|
|Mobile Apps||Automated Returns Center|
|Free trial||7-day free trial||15-day free trial|
GrooveHQ vs Saufter.io: Livechat Features
Social Media Channels
- Social Media Channels
Connect your social media accounts with the helpdesk to send and receive messages with your contacts directly from the dashboard.
- Web Widget
A web widget is a tool that sits on your website and allows your visitors to easily contact you and browse your knowledge base.
- Livechat Customization
Customize your chat widget’s design, appearance, and messaging options to provide a personalized chat experience across platforms while also matching the look and tone of your brand.
- Chat Notifications
Custom chat notifications allow your team to stay on top of account activity by configuring personalized alert options for various workflows.
- Collision Detection
The collision detection feature prevents multiple agents from working on the same ticket at the same time. This allows you to save time while also better organizing the workflow of your team.
- Custom Chatbots
You can create custom chatbots to handle routine requests, freeing up your agents to handle more complex issues. The best part is that they require no programming, training, or additional development work on your part.
GrooveHQ vs Saufter.io: Customer Support Features
|Email Support with Custom Templates||✅||✅(AI-drafted Emails)|
|Automated Order Tracking||❌||✅|
|Rules & Automation||✅||✅|
|Automated Returns Center||❌||✅|
|Agent Training Automation||❌||✅|
|3rd Party Integration Options||✅||✅|
- Multi-Channel Communication
Allow your agents to respond to emails, take customer calls, and chat with customers across multiple channels directly from the helpdesk.
- Ticketing System
The helpdesk includes a system for managing, assigning, and prioritizing customer inquiries. This enables your agents to engage customers through various channels and easily convert queries into tickets.
- Email Support with Custom Templates
Integrate your email support with the helpdesk’s shared inbox. Use email templates, which are pre-written responses to frequently asked questions by your customers. These aid in increasing productivity and consistency across all customer interactions.
- Knowledge base
You can also convert your most frequently asked support questions into a knowledge base of help articles, allowing customers to help themselves.
- Automated Order Tracking
The helpdesk detects delays and issues with your customers’ orders automatically and helps you in proactively resolving the situation.
- Rules & Automation
You can use this feature to automate the workflow for various rules/ scenarios. Reduce response times by assigning bots, prioritizing requests automatically, and routing conversations to specific teams/agents.
- Conversation Notes
You can use notes to collaborate with other members of your organization and share updates about a support request.
- Automated Returns Center
Allow your customers to select the items they want to return or exchange automatically and place an exchange order based on your policies.
- Agent Training Automation
Your team members can be trained and tested using an intuitive training module based on your prior chats and tickets.
- 3rd Party Integration Options
Integrate the helpdesk directly into your website, as well as a large number of third-party platforms and apps.
- Mobile Apps
Your team can work from anywhere with a helpdesk mobile app. This enables your team to collaborate and provide assistance while on the move.
Reports provide a high-level overview of what’s going on in your business. These reports assist you in measuring and understanding your agent productivity, customer engagement, and overall support.
GrooveHQ vs Saufter.io: Marketing Features
UGC/ Review Collection Automation
❌(Only CSAT Surveys)
Automated Deals and Discounts
- Omnichannel marketing
Manage all marketing messages across different communication channels, including email, chat, social and online ad comments, and the web widget.
- UGC/ Review Collection Automation
Automate the collection of Google reviews, Trustpilot reviews, and user-generated videos for marketing purposes.
- Proactive Chat
This feature allows you to get in touch with your online customers through proactive real-time support, providing product details, and guiding them through the checkout process.
- Automated Deals and Discounts
Set up promotional campaigns like automated deals and discounts to engage site visitors and attract new customers.
GrooveHQ vs Saufter.io: Pricing
GrooveHQ Pricing Structure
The platform offers multiple pricing plans based on user requirements. Their pricing also applies the pay-per-agent subscription model.
- The Standard plan costs $12 per user/ month. This is the starting plan for the GrooveHQ Suite.
- The Premium plan costs $20 per user/ month. This plan includes all of the Basic plan features.
- The Advanced plan costs $40 per user/month. This plan includes all of the Basic and Pro plan features.
- If you want an all-in-one platform with customized features, they even have an enterprise-ready plan with custom pricing
As you can see, the pricing plans differ primarily in terms of the number of conversations and features included.
If you require fewer than 350 conversations per month, the Basic plan might be adequate for handling most of your customer support needs.
So, if you want to know more about the detailed pricing breakdown of GrooveHQ, go through our post on GrooveHQ Pricing: What It Offers? [Complete Breakdown]
Saufter.io Pricing Structure
The platform currently offers personalized plan. You can enjoy a 15-day free trial.
It gives you the freedom to select your requirements.
Saufter.io vs GrooveHQ: Is There a Clear Winner?
As you can see, there is no obvious answer to this question.
Both these platforms hold up on their own, and the decision between the two is entirely dependent on your company’s needs.
To summarize this comparison, here are a few points:
- As you can see, Groove is a good platform that includes most of the basic help desk functions and even allows for an unlimited number of users. However, most teams may find the limited number of conversations in each pricing plan, as well as the lack of marketing features, to be a problem.
- Saufter.io is great for cross-functional ecommerce teams to have visibility into the entire customer communication system. If you are looking for a scalable solution focused on customer engagement, Saufter.io is the way to go.
So, Saufter.io vs GrooveHQ. With the above factors compared, which tool do you think is the right one for your company?
We hope this guide cleared up some questions and made it easier to choose a platform.
If you want to make it easier for customers to contact your service team while also empowering your support reps to provide the best service possible, the Saufter.io could be the platform for you. It is a multi-channel customer service help desk designed for small businesses and enterprise teams. The platform is designed to be cost-effective, easy to set up, and most agents can get started on Saufter.io with little to no training.
So, what are you waiting for?