If you are planning to go for GrooveHQ as your customer service tool, let me ask you one thing. Did you assess the level to which GrooveHQ is effective or productive in relation to its cost?

To make the most of your subscription, it is important to know exactly what you are getting when you make that purchase.

This blog will provide you with a complete breakdown of the pricing of GrooveHQ. Have a look and find out if your needs and purse go hand in hand with GrooveHQ.

In this post we will cover the following:

Let us dive in.

A Quick Overview of GrooveHQ Pricing

GrooveHQ offers a simple and single pricing plan. If you opt for the monthly payment method, then you have to pay $22/user/month. For annual billing, GrooveHQ costs $19/user/month. Also, GrooveHQ has a 14-day free trial. 

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Detailed Breakdown of GrooveHQ Pricing Plan

Features Provided by GrooveHQ

  • Unlimited Conversations

You can send an unlimited number of new outgoing messages from Groove. Your support agents can create a new conversation in your Groove account, by simply clicking the new conversation icon at the very bottom left of your conversation list without any bothering.

  • Live Chat

You can interact with customers on any page of your site or app with Groove’s customizable Live chat software.

  • Unlimited Inboxes

With an unlimited inbox, you can have all the storage space to organize your email without worrying about running out of storage.

  • Access To All Channels

You can access all channels from one single dashboard without switching tabs.

  • 50+ Integrations

It will be possible to enhance your workflows and connect your Groove account to other apps & services like Slack, Stripe, Shopify, Recharge, Instagram, Twitter, Facebook, GitHub, Salesforce, Zapier, etc.

  • Unlimited Users

You are not charged per seat. This means you can have as many members of your team as you want using GrooveHQ.

  • Unlimited Knowledge Bases

You can create as many Knowledge bases as you need for different brands, products, etc.

  • Custom Profiles

Groove supports a number of default fields out of the box, and you can add Custom Profile fields dynamically as per your likes.

  • Native Apps

It is possible to use Groove on the go through the native mobile apps. Available for both Android and iOS, they offer the best experience with all the main features of the web app.

  • Unlimited Rule Automation

Rules are useful tools that you can use in Groove to help automate certain parts of your workflow and save your support agents valuable time.

  • Concierge Onboarding

GrooveHQ provides Concierge onboarding to enable you to convert a potential customer to bring a new customer.

  • Tags

Tags are a great way to keep conversations organized, so you can better track and see trends. With GrooveHQ you can create new tags at the top of every conversation.

  • Email Templates

GrooveHQ’s customer service email templates allow you to reply with a measured and accurate response and have the power to add hours back into your day.

  • Unlimited Reporting History

Its reporting feature primarily covers inbox and knowledge base reports. With Groove, you will get access to unlimited reporting history. It also provides, reporting retention, conversations reporting, productivity reports, happiness reports, and company reports.

  • Team Management

GrooveHQ enables team collaboration through features like agent availability, assignments, inbox permissions, update conversations via email, agent permissions, agent profile photos, Email notifications, collision detection, agent statuses, etc.

  • Assign, Comment, @mention

Your team is going to stay organized in Groove by assigning conversations to know who’s working on what. You can do this in three different ways, in combination with a reply, as a separate action, and in bulk. If you need to loop another teammate in on the conversation or want someone to see a particular note without having the ticket assigned to them, you can @mention your Groove agents. Also, you can attach internal comments to the tickets.

  • Unlimited Help Widgets

Groove’s help widget allows you to place a contact form and your Knowledge base on every page of your website or app, making it easy for customers to find the info needed. There is no limitation on the number of help widgets you can use.

  • CSAT Ratings

Customer Satisfaction (CSAT) Ratings are a great way to get feedback from your customers on how you’re doing. You can track customer happiness with Groove’s CSAT Ratings.

  • Custom Folders and Custom Fields

You can organize your conversation with custom folders and custom fields.

  • Dedicated Account Manager

You can enjoy dedicated support because you will be assigned a dedicated account manager who will work with you to ensure you are getting the best out of your GrooveHQ account.

  • Advanced permissions

Admins in your account have the option to set visibility permissions on each of your mailboxes in Groove. This allows you to only give certain users or groups of users access to the conversations in those mailboxes. You can set visibility permissions on folders also.

Features Lacking in GrooveHQ

There are many features that GrooveHQ does not provide, but its alternatives provide for a similar price. Let us have a look at them. 

  • GrooveHQ functionality is limited to managing customer email. If you’re using Groove HQ, you would need another tool for your other customer support channels. Better you go for a help desk software that supports multiple channels, be it live chat, email, phone, or social media. Helplama Helpdesk is better in this regard.
  • Providing a self-service customer portal is the need of the hour. In fact, 70% of consumers expect a company’s website to include a self-service application. GrooveHQ is a tool that is mainly about shared inboxes and email management. Zendesk, Zoho, Hiver, Intercom, LiveAgent, etc are some of the platforms that offer self-service portals.
  • GrooveHQ isn’t very customizable in terms of layouts or themes and Zendesk is better in this regard.
  • Alternatives like Helpwise provides API integration, project or task management, marketing, net promoter score, shared drafts, help center, and unlimited contacts.
  • Support bee is lower cost than GrooveHQ and it provides features like filters, customer support, and an audit trail.

Users’ Opinion on GrooveHQ Pricing

  • “Other help desks’ Pricing plans seemed purposefully confusing.”
  • “We tried other help desks. They included too many features and just ended up being expensive overkills for us. Nothing felt right until Groove”
  • “They change pricing several times a year and affect all users.”
  • “For what you pay with Groove, I would expect better service and features.”

GrooveHQ is Good For:

One of the key aspects of the GrooveHQ pricing policy is that they comprehend that smaller companies just cannot afford ultra-powerful tools. Also, it doesn’t really have the means (yet) to support features tailored for enterprise-level companies. It is more suitable for startups or small businesses.

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Why is Helplama Helpdesk More Affordable than GrooveHQ?

Helplama Helpdesk is more affordable than GrooveHQ because it offers more features than Groove. If you opt for GrooveHQ, you would have to search for other tools for returns management, influencer marketing, and so on and that would drain your purse more. But with Helplama your search for multiple tools ends and that too with affordable pricing.

Let’s have a look at the different pricing plans offered by Helplama and see how cost-effective it is:

Helplama standout not only in the case of pricing but also in the features provided. And, here are some of the reasons why online business owners prefer the Helplama helpdesk over Helpjuice:

  • Helplama Helpdesk provides a Knowledge base in all its plans.
  • Pricing plans and elements delivered in each tier are more straightforward and reasonable.
  • All your customer interactions and communications can be managed in a single location.
  • Offers one-click integration with the most popular e-commerce platforms including Shopify, Magento, and Woocommerce.
  • Ensure integration with the most popular social media platforms like Facebook and Instagram.
  • Customized live chat widget.
  • Helplama provides unlimited tickets.
  • Helplama integrates email support as well as AI-drafted emails.
  • It also includes an automated training module for agents to train and test them based on your previous chats.
  • Provides features like automated orders and returns center, UGC collection, influencer marketing, and a lot more.

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Confused with various pricing plans?
Check out the Helpdesk software for the Best ROI.

Claim Your 6 months of FREE Credits Now!

Get the code. Use anytime in the next 6 months.

To Sum It Up

This post was written to show people exactly what features GrooveHQ offers. We talked about GrooveHQ pricing, what features you get, what features you don’t get, what similar platforms offer at the same price, and customer reviews. Hope you found it helpful to know exactly what GrooveHQ has to offer. 

It is pretty clear that Helplama Helpdesk is a cost-effective alternative to GrooveHQ and would be the best option for those who want an all-in-solution. 

So what are you waiting for? Join 1000s of others already doing it!