GrooveHQ Pricing: What It Offers? [Complete Breakdown]

Last Updated: December 2023

Explore the intricacies of GrooveHQ pricing with this complete breakdown. Discover the value it offers, tailored plans, and features designed to streamline your customer support.
Uncover the details and find the perfect fit for your business with GrooveHQ pricing.

Table of contents


A Quick Overview of GrooveHQ Pricing

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Simplify your decision-making with Groove’s transparent pricing structure, consisting of four tiers: Standard, Premium, Advanced, and Enterprise. Unlock a host of features within each tier, from shared inboxes to private notes, assignments, statuses, collision detection, and detailed customer history. GrooveHQ also provides a 7-day free trial to make you understand how it works.

Detailed Breakdown of GrooveHQ Pricing Plan

1. Standard

Cost: $12/user/month
Features: Upto 5 users and 5 channels, 6 months search history, @mentions with notes, teammate assignments, tagging, snoozing.

2. Premium

Cost: $20/user/month
Features: Includes all Standard facets with 15 users and 10 channels, advanced rules, instant reply actions, and unlimited knowledge bases.

3. Advanced

Cost: $40/user/month
Features: Incorporates Premium specifications along with 50 users and unlimited channels, priority support, teams, data exports, and custom fields.

4. Custom

Cost: Personalized
Features: Encompasses Advanced traits accompanied by unlimited users, custom integrations, quarterly training, SSO / SAML & Audit Logs, and a dedicated account manager.

Features Lacking in GrooveHQ

There are many features that GrooveHQ does not provide, but its alternatives provide for a similar price. Let us have a look at them. 

GrooveHQ functionality is limited to managing customer email. If you’re using Groove HQ, you would need another tool for your other customer support channels. Better you go for a help desk software that supports multiple channels, be it live chat, email, phone, or social media. Helplama Helpdesk is better in this regard.

Providing a self-service customer portal is the need of the hour. In fact, 70% of consumers expect a company’s website to include a self-service application. GrooveHQ is a tool that is mainly about shared inboxes and email management. Zendesk, Zoho, Hiver, Intercom, LiveAgent, etc are some of the platforms that offer self-service portals.

GrooveHQ isn’t very customizable in terms of layouts or themes and Zendesk is better in this regard.

Users’ Opinion on GrooveHQ Pricing

“Pricing is per user and isn’t related to volume of use.” Abe F.

“Pricing is quite steep, but they do offer a very cheap subscription for startups who will get the first year almost for free.” Peer E.

“Very competitive pricing makes it viable to add more staff as agents – great for a start-up.” Paul M

“Groove is excellent, works out of the box and easy to get going – Great value pricing” Clayton J.


Why is More Affordable than GrooveHQ? is more affordable than GrooveHQ because it offers more features than Groove. If you opt for GrooveHQ, you would have to search for other tools for returns management, influencer marketing, and so on and that would drain your purse more. But with Saufter your search for multiple tools ends and that too with affordable pricing.


Here are some of the reasons why online business owners prefer the Saufter over GrooveHQ:

  • provides a Knowledge base in all its plans.
  • All your customer interactions and communications can be managed from a single dashboard.
  • Offers one-click integration with the most popular e-commerce platforms including Shopify, Magento, and Woocommerce.
  • Ensure integration with the most popular social media platforms like Facebook and Instagram.
  • Customized live chat widget.
  • It also includes an automated training module for agents to train and test them based on your previous chats.
  • Presents features like automated orders and returns center, UGC collection, influencer marketing, and a lot more.

To Sum It Up

This post was written to show people exactly what features GrooveHQ offers. We talked about GrooveHQ pricing, what features you get, what features you don’t get, what similar platforms offer at the same price, and customer reviews. Hope you found it helpful to know exactly what GrooveHQ has to offer. 

It is pretty clear that is a cost-effective alternative to GrooveHQ and would be the best option for those who want an all-in-solution. 

So what are you waiting for? Join 1000s of others already doing it! 

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