Last Updated: April 2024
Are you someone who is planning to subscribe to Front, but is confused about Front app pricing scheme? Well, then this post will be the final stop for your answers!
Front App provides business solutions through its help desk, workflow management, shared inbox, email management, and team management services. But, are all these features provided in all of its plans? Definitely not!
In this post, we will be walking you through Front’s pricing plans and the features included in each, as given below:
A Quick Overview Of Front Pricing Structure
Front plans do not include a free version or free trial. Rather, this platform provides a pricing structure that is categorized into four tiers as follows:
The Front pricing plans are as follows:
- Starter Plan – $19/user/month
- Growth Plan – $59/user/month
- Scale Plan – $99/user/month
- Premier Plan – $229/user/month
For all plans, the billing is done annually. Each plan has its own features. However, the functionalities of each plan add up from the base plan onwards.
Detailed Breakdown Of Front Pricing Plans
1) Starter Plan
Features Offered:
- Number Of Agents – The total number of users is capped at 2-10 in this plan.
- Multi-channel Messaging – Lets you manage and respond to all messaging channels like email, SMS, Facebook, etc in one place.
- Custom channels – Connect any messaging channel with the Front API.
- Live Chat – Helps you to set custom chats on your website, interact with your customers in real-time and improve customer engagement.
- Team Collaboration – Without leaving the Front App, your team can collaborate and comment directly on customer messages, write email drafts together, or assign work.
- Calendar Integration – Easily integrates with the calendar so that you can easily schedule appointments, meetings, and follow-ups.
- Basic Automation – Comes with basic automation for assigning and escalating messages among your team.
- Integrations – Integrates well with Slack, Dropbox, Shopify, Jira, and many more.
- Security and Compliance – Even though this is the base plan of Front, this platform makes sure that there are no loose ends on the safety and privacy of your data.
- Add-ons – Onboarding solutions and account management can be included as add-ons by paying an extra cost.
How Much Does Front Cost For Starter Plan?
This plan is priced at $19/agent/month. Additionally, it is also mentioned that a minimum of 2 users and a maximum of 10 users are essential for subscribing to the Starter plan.
So, the pricing range will be between $38 to $190 per month depending upon the number of agents you add.
When it comes to annual billing, the range will be $456 to $2280 yearly.
Limitations Of The Starter Plan:
- Number of Agents – A minimum of 2 agents is required to subscribe to this plan.
- Rules – Only basic templated rules can be set for automation workflows.
- Support – Customer support is available through email.
- Zapier Integration – Does not provide Zapier integration.
- API Calls – The API call limits are capped at 50 per minute.
The Starter Plan Of Front App Is Good For:
This Front email pricing plan is good for you if you are a small business owner handling a small team for customer service. Additionally, this plan also offers tools for communication within your team, which are not provided in the base plan of many platforms.
2) Growth Plan
All features of the Starter plan are included.
Features Offered:
- Number Of Agents – To subscribe to this plan, you need a minimum of 2 users. There is no limit on the maximum number of users.
- Front desk ticketing system + CRM Integration – To streamline your agent’s communication and effectively collaborate on customer issues, this plan seamlessly integrates with CRM tools such as HubSpot and Salesforce, enhancing efficiency and ensuring a cohesive approach to customer service management.
- Analytics – Provides you with customized reports, so you can get real-time data on current trends and make data-driven decisions for increasing profit margin.
- Advanced Workflows – Lets you set custom rules, assignment and time-based rules, tagging rules, and SLA rules and thereby effectively handle your workflows.
- Omnichannel Shared Inboxes – With Front’s ticketing system, you gain access to omnichannel shared inboxes, allowing any employee in your company to view and manage customer support inquiries seamlessly.
- Support Add-on – An account manager and onboarding assistance are available as an add-on.
How Much Does Front Cost For Growth Plan?
When it comes to the Growth plan, the Front app only has a limit on the number of minimum users. You need to have at least 2 users to subscribe to this plan and can add any number of agents you wish.
Front app pricing for the Growth plan is set as $59/agent/month. So, you will have to afford a minimum of $118 per month.
Since the billing is done annually, the minimum cost would amount to $1416 per year.
Limitations Of The Growth Plan
- Smart Rules – Cannot set smart rules according to conversational context.
- Analytics – Does not provide you with wholesome analytics from multiple teams.
- Support – Customer support is available only through email.
- API Calls – The API call limit is capped at 100 per minute.
- Custom Views – Custom views of inboxes, tags, and teammates are not available.
The Growth Plan Of Front App Is Good For:
This plan is ideal for your customer support team to handle all communication channels, including voice. Additionally, It also offers Salesforce and Zapier integration, which is not provided by the Starter plan. Focusing on equal distribution of workload among your agents, it also includes a round-robin pattern of assigning tasks.
3) Scale Plan
All functionalities of the Growth plan are covered.
Features Offered:
- Number of agents – A minimum of 20 users is essential to start this plan.
- Smart Rules – Through this feature, you can set team-based contact settings, integrated team rules, and rules to set workflows as per the conversation patterns.
- User and Team Management – Lets you manage your teams’ shifts, and activity reports, and assign custom roles & permissions so that you get complete administrative control over your teams along with ensuring accountability.
- Onboarding and Solution Design – Provides you with an account manager to assist you in onboarding. They also assist you in focusing on underlying opportunities in the current process, designing workflows, and recommending best practices to achieve your objectives
- Change Management – A dedicated account manager will assist the leadership in improving the skills of your teams through process creation, communication coaching, and team training.
How Much Does Front Cost For Scale Plan?
For the Scale Plan, it is essential to have a minimum of 20 users. For each user, you will have to pay $99/agent/month.
So, you can expect a minimum expenditure of $1980 per month and it will go up as the number of users increases. Since the billing is done annually, on subscribing to this plan, you will have to pay $23,760 per year.
Limitations of The Scale Plan:
- API Calls – The API call limit is capped at 200 per minute.
- Email Assignment Error – Some users report that when an email is assigned to another person, it shows as co-tagged and not as a single assignment for that person.
The Scale Plan Of Front App Is Good For:
This plan is good for you if you are focusing on providing highly personalized customer service by analyzing your current conversations. If you are looking for full-time assistance in making decisions, through the account management feature, you can go for this plan.
4) Premier Plan
All functionalities of the Scale plan are covered.
Features Offered:
- Number of Agents – A minimum of 50 users is essential to start this plan.
- Analytics – Get all-encompassing analytic tools with an unlimited data retention window.
- Support & Services – Along with the support features included in the Scale plan, you get advanced support services including custom build hours, Executive Sponsorship, and more. Plus, avail of their 24/7 assistance through email, live chat, and Video.
How Much Does Front Cost For Premier Plan?
For the Premier Plan, it is essential to have a minimum of 50 users. For each user, you will have to pay $229/agent/month.
So, you can expect a minimum expenditure of $11450 per month and it will go up to $137400 per year as the billing is done annually.
Limitations of The Scale Plan:
- API Calls – The API call limit is capped at 500 per minute.
The Premier Plan Of Front App Is Good For:
If you’re a team seeking comprehensive services and a partnership that covers all your enterprise needs, Front Helpdesk’s Premier plan is a great choice.
Front Pricing Plans Comparison In A Nutshell
Until now, you have gone through the detailed breakdown of each of the Front app’s pricing plans. If you want a concise form of the details, we have discussed so far, have a look at the following illustration:
| Features | Starter Plan | Growth Plan | Scale Plan | Premier Plan |
| Number of Agents | 2-10 | 2+ | 20+ | 50+ |
| Multi-channel Messaging | Yes | Yes | Yes | Yes |
| Custom Channels | Connect via Front API | Connect via Front API | Connect via Front API | Connect via Front API |
| Live Chat | Custom chats on website | Custom chats on website | Custom chats on website | Custom chats on website |
| Team Collaboration | Yes | Yes | Yes | Yes |
| Calendar Integration | Yes | Yes | Yes | Yes |
| Basic Automation | Yes | Yes | Yes | Yes |
| Integrations | Slack, Dropbox, Shopify, Jira, and more | Slack, Dropbox, Shopify, Jira, and more | Slack, Dropbox, Shopify, Jira, and more | Slack, Dropbox, Shopify, Jira, and more |
| Security and Compliance | Ensured | Ensured | Ensured | Ensured |
| Front Desk Software Free | Not Available | Not Available | Not Available | Not Available |
| Onboarding Solutions | Available as add-ons | Available as add-ons | Available as add-ons | Available as add-ons |
| Minimum Cost (Monthly) | $38 – $190 | $118 | $1980 | $11450 |
| Minimum Cost (Annual) | $456 – $2280 | $1416 | $23760 | $137400 |
| Customer Support | Email, Live Chat, Video | |||
| Zapier Integration | Not Available | Included | Included | Included |
| API Call Limits | 50 per minute | 100 per minute | 200 per minute | 500 per minute |
| Ideal For | Small business owners, small teams | Customer support teams handling all channels | Highly personalized customer service | Comprehensive enterprise needs |
Note: “Front desk software free” is not available in any of the plans.
Why Saufter Is Better Than Front?
When we suggest Saufter is better than Front, we have strong reasons to back us up.
The first thing is the price itself – custom pricing.
Even though Front’s basic plan comes at $19/agent/month, when we compare the features, Saufter offers more reliable features, keeping in mind the needs of small businesses too. Moreover, Saufter’s pricing structure flexible and customized at the same time.
Here are some reasons why Saufter is a favorite tool for e-commerce stores and online businesses.
Key Features
- Ticketing System – It is a perfect ticketing system for your customer service team since unlimited tickets can be resolved on all its plans
- Live Chat – Lets you engage with your customers in real-time using the live chat feature.
- Integrations – It offers native SMS and phone call integration.
- E-commerce Integrations – The e-commerce store owners love this CRM tool due to its native integration with Shopify, WooCommerce, and Magento.
- Automated Review Collection – This is the only help desk that focuses on turning your customer service into a new marketing pipeline. It automatically identifies happy customers and messages them to collect reviews.
- Automated Responses – Saufter offers AI-suggested responses based on previous tickets handled and thereby significantly reduces handle time.
- Agents Recruitment – Offers assistance in hiring the best agents for your brand.
- Order & Returns Management – Saufter also helps you with order and returns management.
Bottom Line:
When it comes to choosing between Saufter and Front, the final decision is in your hands.
Before opting for one, always have a clear idea about your customer service needs. Depending on your business model, it may vary.
If you want to enhance the productivity of your customer service team, equip them with Saufter.io. From order management to automated workflows, we will assist your team and reduce their workload. We also offer customized pricing plans.
So, what are you waiting for?
