If you are looking for Front alternatives, a tool that helps with managing customer inquiries. You are in the right place!

Front provides an all-in-one communication platform for teams to collaborate and interact with their customers. In terms of robustness and seamless integration, Front is at the top of its league.

But Front is not a great tool for everyone!

Neither does it provide a full-fledged customer support system, nor is it built to address the peculiar needs of e-commerce businesses. Cost and complexity make it even more unreliable for small-scale businesses.

While Front looks like a solid option, there are several Front Alternatives in this space having products that would align well-off with your needs and requisites.

Let’s now jump into the specifics of each of these Front Alternatives.

1. Saufter.io

Saufter’s helpdesk is a cloud-based helpdesk software just like Front, and provides all the features that helpdesks usually provide but… it’s more than just helpdesk software!

Unlike Front and most helpdesks, Saufter.io has some unique features like automated agent training, automated orders and returns center, agents marketplace, UGC collection, influencer identification, and much more.

In short, you can convert your customer service into a marketing pipeline, with the Saufter.io!

Pros:

• Saufter integrates email support and provides AI-drafted emails and chat responses.
• It also includes an automated training module that will train and test agents based on YOUR previous chats.
• A ton of Integrations includes Facebook, Instagram, Shopify, Slack, and others.
• Marketing features like the collection of customer reviews and UGC.

Cons:

• The automated agent training feature is available based on your requirements.

 

2. Zendesk (Overall ratings: 4.3/5⭐, 5,742 reviews)

Zendesk is a service-first CRM company designed to foster better customer relationships. By providing customer support through email and many other platforms with consistent data reporting and a TRUSTe certification, Zendesk has to be one of the best Front app alternatives in terms of robustness, efficiency, and affordability.

Pros:

1. Fast and secure; works great with multitasking.
2. Knowledge site helps with a quick review of new features.
3. Relatively cheaper.

Cons:

1. Zendesk doesn’t allow admins to schedule agents.
2. The admin portal isn’t intuitive enough.
3. Nuanced mechanics with built-in analytics functionality.

 

Also read: Front Reviews, Pricing, and Features

3. Help Scout (Overall ratings: 4.4/5⭐, 398 reviews)

Help Scout is a web-based help desk with a primal approach that’s customer-centric to the core. If you’re looking for a Front alternatives that provides top-tier customer experience, Help Scout is for you.

Pros:

1. Easy and intuitive to use.
2. Customizable workflow through advanced automation.
3. Excellent customer service.

Cons:

1. Mobile App – Slow loading time with outright glitches.
2. Inflexible ticket organization system.
3. Higher load time for uploading and downloading documents.

 

4. Freshdesk (Overall ratings: 4.4/5⭐, 2,972 reviews)

If your team happens to be looking for help desk functionality, Freshdesk might be your ideal choice among Front app competitors. It’s a cloud-based help desk that effectively streamlines customer conversations across a wide multitude of channels, including phone and email.

Pros:

1. A robust tool with minimalistic UI.
2. Ticket routing automation.
3. Omnichannel support with multiple platforms.

Cons:

1. In-demand features are available only at higher pricing rates.
2. Redundant message displays driven by automation glitches.
3. Inconsistent collision detection system.

 

5. Gorgias (Overall ratings: 4.6/5⭐, 502 reviews)

Designed specifically for eCommerce stores, Gorgias is a great help desk software that provides seamless integration with BigCommerce, WooCommerce, and Shopify. If you need an all-in-one tool to serve your narrowed audience and make up for a great among Front alternatives, then Gorgias is for you.

Pros:

1. Email-like user Interface.
2. Easy organization of support tickets.
3. Supports a long list of Integrations like Shopify (+), Klaviyo, Facebook, Instagram, Magento, and many more.

Cons:

1. The price structure is a bit expensive.
2. Lack of collaborative features.
3. More of a ticketing system than a conversation tool for customers.

 

6. Tidio (Overall ratings: 4.7/5⭐, 1,410 reviews)

With AI-powered chatbots and easily accessible live chat widgets, Tidio is one of the best Front competitors is an all-in-one customer support system that enables you to engage with customers in real-time, thereby keeping your business live 24/7.

Pros:

1. Seamless chatbot setup procedure.
2. FAQ automation to save time.
3. Perfect complement for lead generation with email campaigns, Google Ads, and Social Media Marketing.

Cons:

1. Unable to manage multiple properties on a single Tidio Tab.
2. Chatbot limit of 100 users with the basic plan.
3. Can’t manage conversations from Twitter, Whatsapp, and Instagram.

 

7. Kustomer (Overall ratings: 4.4/5⭐, 401 reviews)

Kustomer is one of the finest CRM platforms built to manage high support volumes through optimizing experiences. It resolves conversations on multiple channels by effectively automating self-service, intelligent routing, and by driving omnichannel experiences between the agents and customers.

Pros:

1. Enables agents to monitor live chats from multiple media platforms under a single screen.
2. Collaborative UI with team-invite features.
3. Integrates with all major business software.

Cons:

1. Not specifically built for eCommerce.
2. Interface – hard to get the way around how the tool organizes itself.
3. Customer complaints about latency.

 

8. DelightChat (Overall ratings: 4.7/5⭐, 16 reviews)

DelightChat is one of the best customer support tools that make up for major players compared to Front. Designed with a conversation-centric approach, moreover, DelightChat enables SME brands to deliver top-tier customer service.

Pros:

1. Single screen collaborative features.
2. Omnichannel inbox to manage Whatsapp, Facebook, and live chat.
3. Affordable for small-scale enterprises.

Cons:

1. Integrates solely with Shopify.

 

9. HubSpot Service Hub (Overall ratings: 4.4/5⭐, 2,057 reviews)

Service Hub by HubSpot brings in all your channels and, therefore, customer service in one place, enabling you to provide personalized resolutions 24/7 through a wide array of channels.

This helps businesses scale their support through self-service and automation, thereby making HubSpot Service Hub a great choice among Front app competitors.

Pros:

1. Flexibility to automate actions of your choice.
2. Provides the best tools to manage support tickets.
3. A shared inbox is a huge add-on to find contact details in one place.

Cons:

1. Glitches in creating and managing workflows.
2. Limited to have only one CES survey.
3. The image asset management system is disordered.

 

10. Hiver (Overall ratings: 4.6/5⭐, 883 reviews)

Last on this list, we have Hiver, one of the first multi-channel helpdesks built to deliver superior customer service. Hiver lets you track, simultaneously collaborate, and run analytics and automation right within the Gmail Interface.

Pros:

1. Hiver lets you access archived emails from Gmail.
2. Adaptable customization features.
3. Built right into Gmail.
4. Constant updates – Hiver keeps making the UI better.

Cons:

1. Least suitable for companies with budget issues.
2. Lacks a “Return to Inbox” feature to keep track of payments.
3. Lack of an option to file emails automatically.

 

Takeaway

With 65% of a company’s revenue coming from existing customers, it’s quite reasonable to say that loyal customers create the roots of growth for all thriving businesses online.

For the same reason, businesses that invest wisely in their customer service experience gain an extra edge in the long run.

As a business owner, don’t you need the best customer service solution for your business too?

Out of every Front alternative reviewed in this article, Saufter.io stands a high ground in terms of features, automation, flexibility, and affordability.

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