Last Updated: December 2023
Are you tired of the same old helpdesk software that comes with a hefty price tag? Well, you’re in luck, because we’ve got some exciting news for you! In this blog post, we’re going to introduce you to five fantastic and completely free alternatives to Freshdesk – the popular customer support platform.
According to a recent study conducted by CustomerThink, more than 70% of businesses consider customer service a crucial differentiator for their brand. It’s no wonder companies invest heavily in tools that help streamline their support operations.
However, not everyone has the budget to splurge on expensive helpdesk software, and that’s where these free Freshdesk alternatives come to the rescue.
1. Helplama Helpdesk
Free credits for six months; personalized pricing plans
Are you tired of drowning in a sea of customer inquiries and struggling to keep up with support requests? Look no further than Helplama Helpdesk, a remarkable Freshdesk alternative that offers an array of features to optimize your customer service operations and supercharge your team’s productivity.
The best part? You can get started with six months’ worth of free credits when you sign up today!
- Easy-to-use ticketing system: Helplama Helpdesk offers a ticketing system that makes it simple to effectively handle customer questions, problems, and requests. The system makes sure that no customer inquiry is overlooked, allowing for quick and efficient resolutions.
- Omni-Channel Support: Helplama Helpdesk offers support for a variety of communication channels, including live chat, email, phone, social media, and more. This is similar to Freshdesk’s approach. As a result, there are more ways for customers to get help, increasing convenience and flexibility.
- Capabilities for Automation: Automate repetitive and time-consuming tasks, allowing your customer service team to focus on more complex and critical issues. You can greatly increase the output and response times of your team by automating routine tasks.
- Collaboration Tools: The platform provides cooperative elements that encourage seamless teamwork among customer service representatives. Internal notes, team assignments, and ticket transfers facilitate efficient teamwork by ensuring effective communication and coordination.
- Analytics and Reporting: Helplama Helpdesk offers strong reporting and analytics capabilities, enabling businesses to learn more about how well they are performing in providing customer service. You can make wise decisions and spot areas for improvement with the help of comprehensive metrics and data-driven analytics.
2. Zoho Desk
Free; paid prices start at $20 per agent per month.
With its free plan made specifically for small teams, Zoho Desk offers a compelling alternative to Freshdesk.
In addition to offering a single inbox, automation options, and a knowledge base for self-help, Zoho Desk excels in its seamless integration with other Zoho products. This integration gives you the ability to have a thorough understanding of your customers’ experiences across all of their touchpoints, enabling you to provide more comprehensive and individualized support.
Zia, the AI-powered assistant from Zoho Desk, increases productivity by reviewing tickets and suggesting pertinent fixes.
- Ticket management: Use ticket assignment, prioritization, and tracking effectively to manage customer issues and ensure swift resolutions.
- Customer satisfaction scores: Gather customer feedback to gauge satisfaction levels and pinpoint areas for improvement.
- Assistance powered by AI: Zia, Zoho Desk’s AI assistant, can analyze tickets, suggest pertinent solutions, and automate repetitive tasks for quicker support delivery.
In search of a flexible and user-friendly help desk solution? Enter Raiseaticket, a remarkable platform with a user-friendly interface and lots of features that makes managing customer support simple.
With Raiseaticket, you can manage tickets more efficiently and handle customer inquiries with ease. Whether you are a startup or an established company, this Freshdesk substitute is ideal for businesses of all sizes.
- Knowledge Base with Artificial Intelligence: Raiseaticket has a knowledge base with artificial intelligence that suggests pertinent articles based on customer queries. By enabling customers to find immediate solutions, this self-service feature lowers ticket volumes and raises general satisfaction.
- Service Level Agreement (SLA) Automation: With SLA automation, you can pre-define response and resolution times based on priority levels. As a result, you can consistently meet or exceed customer expectations by handling customer requests promptly and in accordance with their urgency.
- Multi-Department Collaboration: Raiseaticket encourages seamless coordination between the various customer support departments. Teams can easily collaborate, share information, and assign tasks thanks to its user-friendly interface.
4. HubSpot Service Hub
Free plan; Starter plan costs $45/month
A free CRM-powered customer service platform is available through HubSpot Service Hub to complement its well-liked marketing and sales tools.
While a knowledge base and basic ticketing functionality are included in the free plan, HubSpot’s real strength is in its capacity to integrate the entire customer journey onto a single platform. Businesses can assign tickets to the appropriate teams or people using conversation routing, ensuring effective support distribution.
Additionally, it allows for real-time engagement thanks to its live chat and chatbot capabilities, which improves the overall customer experience.
- Routing conversations: Assign and route tickets to the appropriate teams or people in accordance with predefined rules to ensure effective and efficient support distribution.
- Live chat and chatbots: To interact with customers in real-time while also gathering pertinent information, use live chat or set up chatbots.
- Surveys of customer feedback: Collect insightful feedback from customers and use the results to enhance service quality and spot trends.
5. ProProfs Help Desk
Free; the paid plan costs $20/user/month
A free plan designed for small businesses seeking essential support features is available from ProProfs Help Desk. ProProfs Help Desk handles the necessities with ticket management, a knowledge base, and fundamental automation.
However, its cutting-edge reporting and analytics capabilities are what set it apart. You can produce thorough reports on ticket metrics, agent performance, and client satisfaction, enabling data-driven decision-making to raise the caliber of services and the experiences of clients.
ProProfs Help Desk also provides branded self-service portals that can be customized to match your brand identity and offer a seamless support experience.
- Advanced reporting: Produce thorough reports on ticket metrics, agent performance, client satisfaction, and more to aid in the data-driven decision-making process.
- Escalation management: Establish escalation guidelines to guarantee that urgent issues are handled and resolved by the appropriate teams as soon as possible.
- Customization of self-service portals: Create and modify your knowledge base and help center to reflect your brand identity and offer a seamless user experience.
These six free alternatives to Freshdesk offer quality and functionality without breaking the bank.
Helplama Helpdesk, Zoho Desk, ProProfs Help Desk, Raiseaticket, and HubSpot Service Hub provide intuitive ticketing systems, comprehensive communication channels, automation capabilities, collaboration tools, and robust reporting and analytics.
Don’t limit your options to Freshdesk alone – explore these alternatives, align them with your business goals, and empower your support team to deliver exceptional customer experiences. Embrace innovation, bid farewell to hefty price tags, and revolutionize your support game with these incredible options.
However, we recommend you must try the Helplama Helpdesk. It’s intuitive and simple yet it packs many automations that will empower you and your customers.
Sign up now to get free credits for six months!