6 Best Forethought AI Competitors You Need To Know!

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Forethought AI competitors

Last Updated: April 2024

Welcome, dear readers, to an exciting exploration of the realm of customer support automation! Today, we unveil a collection of exceptional competitors to the renowned Forethought.ai.

Prepare to be amazed by a jaw-dropping statistic: by 2024, a staggering 85% of customer interactions are predicted to be handled without human agents. As businesses strive for efficiency and superior customer experiences, the demand for innovative support automation solutions soars.

In this blog post, we present six remarkable Forethought AI competitors that revolutionize customer inquiries, streamline processes, and elevate support to new heights. Grab a beverage, settle in, and join us on a thrilling journey through the world of Forethought.ai alternatives for customer support automation.

Let’s dive in!

Top 6 Forethought AI Competitors

1. Saufter

E-Commerce Customer Service Software

Personalized pricing with a 15-day free trial

A customer support automation software that can assist you streamline customer support for your business and automate repetitive tasks to boost your team’s productivity.

With Saufter, you can offer 24×7 customer support through live chat and a self-service portal. Furthermore, AI drafted responses can significantly improve your team’s productivity.

Best of all, it allows you to build custom automations to automate many customer service workflows like returns, exchanges, bug fixes, warranty claim requests, and more.

Key Features

  • Build custom automations: Automate repetitive customer service tasks with custom automations.
  • Self-service live chat: Empower your customers with self-service portal that can be easily accessed through live chat.
  • Chat + Knowledge Base: You can suggest help articles in live chat to tackle frequent customer queries.
  • Automate bug fixes: Leave the common bug fixes to the system and focus on complex issues.
  • Automate ecommerce workflows: You can automate returns, exchanges, order modifications, address changes, order monitoring, and more.
  • Smart insights and reports: Get real-time reports and insights on customer service KPIs.

2. Ada.cx

Forethought AI Competitors

3 plans with hidden pricing

Ada.cx is an AI-powered customer support platform that revolutionizes customer interactions through its innovative features. 

Additionally, it offers an intelligent and versatile platform that empowers businesses to automate customer support, provide multilingual assistance, and continuously improve their support capabilities through self-learning AI technology.

Key Features

  • Intelligent Automation: Ada.cx chatbot capabilities allow businesses to provide instant responses, personalized recommendations, and solutions to customer queries, ensuring a smooth and efficient support experience.
  • Multilingual Support: With built-in language processing capabilities, Ada.cx can understand and respond to inquiries in various languages, enabling businesses to provide support on a global scale.
  • Self-Learning Abilities: Ada.cx continuously learns and improves over time, thanks to its machine learning capabilities. By analyzing customer interactions and feedback, Ada.cx adapts its responses and recommendations, ensuring accuracy and relevancy in providing solutions.

3. Intercom

Forethought AI Competitors

Starts at $74/month

Intercom is a comprehensive customer engagement platform that enables businesses to build meaningful connections with their customers.

With its user-friendly interface and powerful features, Intercom helps businesses deliver personalized support, automate interactions, and foster engaging conversations across multiple channels.

Key Features

  • Live Chat: Intercom’s live chat functionality allows businesses to have real-time conversations with customers, providing instant support and guidance.
  • Automated Messages: Intercom enables businesses to set up automated messages based on customer behavior or actions, ensuring timely and relevant communication.
  • Customer Segmentation: With Intercom’s customer segmentation feature, businesses can categorize and target specific customer groups, delivering personalized messages and support tailored to their needs.

4. Drift

Forethought AI Competitors

Starts at $2500 per month

Drift is a cutting-edge conversational marketing platform that revolutionizes customer interactions. With its focus on real-time conversations, Drift enables businesses to engage with customers, generate leads, and provide personalized support through its innovative chatbot and live chat capabilities.

Key Features

  • AI-powered Chatbots: Drift’s AI-powered chatbots can handle customer inquiries, provide instant responses, and guide visitors through their journey, ensuring round-the-clock support and seamless experiences.
  • Conversational Marketing Automation: Drift allows businesses to automate personalized conversations at scale, enabling targeted messaging, lead qualification, and nurturing through its automation capabilities.
  • Playbooks: Drift’s Playbooks feature enables businesses to create tailored messaging flows based on specific customer interactions or behaviors, ensuring relevant and timely support throughout the customer journey.

5. Gladly


Pricing plans begin at $150/user/month

Gladly is a customer service platform that prioritizes seamless and personalized customer experiences. With its unified view of customer interactions across channels, Gladly empowers support teams to provide efficient and delightful support, resulting in enhanced customer satisfaction and loyalty.

Key Features

  • Unified Communication: Gladly consolidates customer conversations from various channels, allowing support agents to seamlessly switch between channels and provide consistent and personalized support.
  • Customer Profiles: Gladly creates comprehensive customer profiles that contain all relevant information and conversation history, enabling agents to have contextualized interactions and deliver personalized experiences.
  • Collaborative Inbox: Gladly’s Collaborative Inbox feature allows support teams to work together on customer inquiries, ensuring efficient collaboration, faster resolution times, and a streamlined support workflow.

6. Zendesk AnswerBot

Zendesk logo

Starts at $49/user/month

AnswerBot is like having a helpful sidekick for your customer support team. With its AI-powered smarts, AnswerBot automatically suggests relevant articles and resources to customers, empowering them to find answers on their own while reducing the workload on your support agents. It’s support automation made easy!

Key Features

  • Smart Suggestions: AnswerBot analyzes customer inquiries and intelligently suggests relevant articles and resources, saving time for both customers and support agents.
  • Seamless Integration: AnswerBot seamlessly integrates with your existing support platform, making it easy to implement and enhancing the overall support experience.
  • Learning Capabilities: AnswerBot learns from customer interactions and continuously improves its responses, ensuring accuracy and relevancy over time, and providing better self-service support. It’s like having a knowledgeable support assistant that gets smarter with each interaction.


In conclusion, the world of AI is brimming with remarkable competitors to Forethought AI that are reshaping the landscape of predictive analytics and customer support automation.

From the intelligent automation of Ada.cx to the comprehensive customer engagement capabilities of Intercom, and the conversational marketing prowess of Drift, these platforms offer unique features that empower businesses to deliver exceptional customer experiences. With Gladly’s focus on seamless support and AnswerBot’s AI-powered smarts, the possibilities for enhancing customer support are endless.

As businesses strive to stay ahead in this fast-paced digital era, exploring and embracing these Forethought AI alternatives will undoubtedly unlock new levels of efficiency, personalization, and customer satisfaction. So, seize the opportunity and embark on a transformative journey with these game-changing platforms. The future of AI-powered support awaits!

If you are still unable to choose a among Forthought AI competitors, try Saufter for free. It doesn’t even ask you for a credit card!

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