There are a lot of reasons why online stores fail. These include issues with payment, late orders, failed returns, improper exchanges, and customer service. 

One thing that you can do to avoid some of these issues is to partner with an e-commerce returns solution. They can help you make sure your customers get what they need and make sure that they are happy with your products. 

This blog will cover the top 10 eCommerce returns solutions that can improve your returns process.

In this post, we will cover the following:

Why are Ecommerce Returns Solutions Important?

To Satisfy Customers:

A returns management software can help you retain customers by making refunds or exchanged products available sooner. The sooner the customers get the reimbursement, the happier they are.

Enhances Sustainability: 

Returns management is a lot like recycling. If an item is returned in a good condition, then it can be packed back up and sold to another customer. And if the item is faulty and requires repairs, it can be rebuilt or refurbished at a lower cost. Lastly, if an item is totally unfit to be turned into a good shape or condition, then it can be broken down so its usable components can be recycled.

Increase Public Perception: 

It is important to handle returns well because they are a reflection of your brand and customer service. There is no arguing that the advantages of returns management go to public perception at large.

Better Return on Investment: 

Inventory costs money. The more inventory you have in the system, the more of your investment will be locked. So, better returns management and encouraging exchanges will minimize the amount of capital being tied up in inventory, which boosts your return on investment to a great extent.

1. Helplama Helpdesk

Helplama Helpdesk is one of the best E-commerce returns solutions available, an all-in-one helpdesk, and automation software. It facilitates customer support along with returns management. It can Detect delays and issues with your customers’ orders automatically and resolve them. Apart from that, you also get integrations with native social media and popular e-commerce platforms such as Shopify.

Pros:

  • It comes with an in-built portal to automate returns and exchanges and allows your customers to automatically choose the items they wish to return or exchange, and based on your policies, it enables them to place an exchange order.
  • With Helplama’s helpdesk, not only your team but your customers can also download return labels in one click.

Cons:

  • Automated returns center is available starting from the pro plan.

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2. ReturnGo

ReturnGO is one of the most advanced returns solutions on the market that makes product exchanges and returns easy. It notifies your customers at every stage of the return process to improve the return experience. ReturnGo automates return order shipping labels and processing through supported shipping carriers including Shippo, Shipstation, USPS, and more.

Pros:

  • You can fully customize your return portal layout, logo, colors, design, and labels. This helps you to set up a unique and professional returns portal in no time.
  • Refund customers instantly via their original payment method, or directly to their bank account for cash on delivery transactions.
  • ReturnGO’s store credit system integrates seamlessly with all stores, with no need for manual gift cards.

Cons:

  • Does not provide cross-border returns.

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3. Happy Returns

Happy Returns is a comprehensive solution to initiate, accept, and process returns. It provides your customers an easy, frictionless experience, no matter how they choose to return (by mail, in-store, or in-person).

Pros:

  • Makes the return process easy for customers because no packaging is required for in-person returns.
  • It’s easy for the customer service team to manage.
  • Has a seamless Shopify integration.

Cons:

  • Currently, there is no API to get or post data

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4. Loop Returns

Loop Returns is a returns solution that provides product returns and helps to bring down the rate of returns and convert them into exchanges. It gives you full control over how you pick up the reverse order, how it travels back, and which container is used for reverse shipping.

Pros:

  • Integrations with various third-party platforms are possible.
  • Analytical reports are provided to give insights into returns data to level up brands.
  • It helps to generate automated labels and return documents. 

Cons:

  • Return products and exchange products are not labeled separately. 

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5. Returnly

Returnly is a returns management platform dedicated to solving the returns problem in eCommerce. It gives your customers control over their returns experience with a self-serve return center, automated emails, and much more.

Pros:

  • They offer customer refunds upfront. The business owner need only pay Returnly if and when they receive the returned order in impeccable condition.
  • Returnly Credit enables customers to purchase the correct item before returning the incorrect one.

Cons:

  • Have to rely on their support team to do any setup with the Shipping carrier. 
  • Also, it can be integrated with just one shipping carrier and not multiple.

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6. ReturnLogic

ReturnLogic is a return management software that helps you to make better marketing decisions and prevent costly product returns. By analyzing the pain points of your return policy, they assist you to develop a return policy apt for your business.

Pros:

  • Products undergo a quality check before the return or exchange is accepted.
  • Provides AI-powered restocks updates.
  • Multi-location services are provided.

Cons:

  • Some reviews state that their navigation does not always work properly.

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7. Return Magic

Return Magic is one of the best feature-rich eCommerce return solutions handling platforms that provides online retailers with dedicated APIs that they can use to automate their reverse logistics. The platform enables merchants to create branded return web portals, auto-generate return labels, and process refunds.

Pros:

  • Return Magic supports exchange management and automates cash and gift card returns. 
  • It offers convenient and smart auto-generated print shipping labels from over 50 carriers around the world.

Cons:

  • Limited customization.

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8. ReverseLogix

ReverseLogix is an end-to-end, fully integrated returns management system (RMS) built specifically for retail and e-commerce platforms. It enables customers to easily start returns and returns can be made as easy as shopping.

Pros:

  • Provide multiple ways for customers to return items, including website, mobile app, support center, or in-store.
  • Make it easy for customers to get on-demand shipping labels or QR codes right from the portal.

Cons:

  • Integration is not a simple process.
  • Deployment in mobile phones (android, iPhone, and iPad) is not possible.

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9. 12Return

12Return is the leading cloud-based solution for product returns management. This platform powers an all-in-one managed returns service for brands in cross-border eCommerce. 12Return helps to retain your customers with frictionless returns.

Pros:

  • Personal dashboard for support agents to be in control of all returns and to gain insights from returns data.
  • 12return integrates with your marketplaces of choice.

Cons:

  • No free trial or no free version.

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10. Unicommerce

UniCommerce returns management offers fully customizable options depending on the industry your business belongs to. They make backward logistics hassle-free for the customer by providing refunds and exchanges or returns at the same time. They provide a complete and robust returns handling system via a centralized panel that allows you to handle returns across all sales channels.

Pros:

  • Clients receive proactive email notifications, branded tracking, and proper returns documentation
  • Logistics analytics helps in the optimization of reverse logistics.  

Cons:

  • Weak inventory & order management functionality. 
  • Do not have proper APIs for integrations.

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To Sum It Up

 All businesses know, that one happy customer can truly change the face of a business. To make your customers happy, a seamless return process is vital. So choose a return solution that’s at the forefront of innovation and generally considered an industry leader. Helplama Helpdesk is trusted by 1000+ brands worldwide and would be the best pick for your eCommerce store.

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