Dixa Pricing, Features, Reviews [Complete Breakdown]

Table of Contents
Dixa Pricing, Features, Reviews [Complete Breakdown]

Last Updated: April 2024

Hey there! Are you curious about Dixa pricing, features, and what customers have to say about it? Well, you’ve come to the right place! In this blog, we’ll provide you with a complete breakdown of Dixa, a customer service software that’s making waves in the industry. 

From its pricing plans to the standout features and honest reviews, we’ve got you covered. So, grab a cup of coffee and get ready to dive into the world of Dixa, where exceptional customer experiences are just a click away!

Table of Contents:

Pros and Cons of Dixa

Pros

Cons

1. Seamless Multichannel Support: Effortlessly handle customer interactions across various channels like phone, email, chat, and social media. 

2. Unified Customer Profiles: Provides a consolidated view of each customer, giving your support agents access to valuable information and interaction history.

3. Advanced Routing and Queuing: Allows you to set up intelligent routing and queuing rules, ensuring that customer inquiries are directed to the most suitable agents based on their skills, availability, or language proficiency.

4. Seamless Collaboration: Dixa facilitates collaboration among support agents with features like internal chat and notes. Team members can share information and communicate easily.

1. Learning Curve: As with any new software, there might be a learning curve involved in getting familiar with Dixa’s interface and features. It may require some training and adjustment for your team to fully leverage its capabilities.

2. Limited Reporting Options: Some users have noted that the reporting capabilities could be more extensive. If in-depth analytics and advanced reporting are crucial for your business, you may need to explore additional integrations or tools.

3. Integration Limitations: While Dixa offers integrations with popular CRMs and other tools, some users have reported limitations in terms of the available integrations.

4. Pricing Structure: Dixa’s pricing is based on a per-user basis, which may not be ideal for businesses with large support teams.

Related: Top 9 Dixa Alternatives & Competitors in 2024

Dixa Pricing (Rating ⭐4.2/5, 20 Reviews)

Dixa Pricing
Image source – dixa.com

Dixa offers 4 different pricing plans to cater to the varying needs of businesses. 

  1. Essential plan: Starting at $39/month*, Essential provides access to Dixa Messenger as a communication channel along with intelligent routing capabilities. 
  2. Growth plan: Priced at $89/month*, includes all channels like phone, email, live chat, and social media integrations.
  3. Ultimate plan: If you require advanced features like knowledge-centered service and advanced conversation automation, the Ultimate plan, available at $139/month*, has you covered.
  4. Custom plan: Pricing depends on your requirements. This plan allows you to request any custom services or support you need from Dixa.

Under “Supercharge your setup”, Dixa offers 2 features:

  • Chatbot: At $999/month + $75/1000 bot conversations*.
  • Quality and Insights: $29/agent/month*.

Furthermore, you can get the following add-ons at prices:

Add-ons

Price*

View-Only Users

$15/user/month

Seasonal Agents

Pricing is based on the plan

Data Migration

Custom Card Assistance

* All the pricings provided above are for annual billing only. 

Note: 

  1. Each pricing plan requires a minimum of 7 seats.
  2. You can either try Dixa for free for 14 days or book a demo.

Now, with these flexible pricing options, you can choose the plan & features that aligns best with your business requirements and scale your customer support effectively.

User Reviews

Dixa definitely worth trying, besides, it is free in case you want to try it. they offer a demo with their specialist where they basically show all the features that you can use.” – ⭐5/5, Elizabeth S.

Excellent cloud solution for your callcenter with a reasonable cost!” – ⭐5/5, Roberth C.

we suddenly got a masive price increase per. agent + 2 years more binding period.” – ⭐2/5, Rune F.

Dixa Features Breakdown

By combining the below features, Dixa provides a comprehensive customer support solution that enhances communication, automates workflows, and empowers your agents to deliver exceptional service across multiple channels.

Dixa Messenger (Rating ⭐4.2/5, 81 Reviews)

Dixa Messenger
Image source – dixa.com

With Dixa Messenger, you can easily connect with your customers through chat, allowing for real-time interactions and quick problem resolution. It’s like having a virtual helpdesk at your fingertips, ensuring seamless communication.

User Reviews

The new messenger is also great and no comparison to the old chat, everything seems more professional and modern.” – ⭐5/5, Roger S.

The conversational messenger-style of the system really works well for the tone of voice we use with our customers too” – ⭐4.5/5, Andrew M.

I also wish there was someway that when the customer is using the chat feature on our website, we can see what part of the website they are on/looking at.” – ⭐3/5, Courtney R.

Intelligent Routing (Rating ⭐4.7/5, 4 Reviews)

Dixa’s intelligent routing feature ensures that customer inquiries are automatically directed to the most appropriate agent based on their expertise or availability. This helps streamline your support process, ensuring customers are connected with the right person to assist them promptly.

User Reviews

We have designwith Dixa a queu sistem to be able to route the tickets depending on the language , tipology or channel.” – ⭐4.5/5, Victoria M.

I don’t like the fact that you can’t route two kinds of actions into the same action in the email flow / call flow / etc. It’s a small issue, but can be time-consuming when making changes to our setup.” – ⭐5/5, Gustav Sehested L.

Phone Integration (Rating ⭐4.2/5, 37 Reviews)

Dixa goes beyond just chat by offering phone integration, allowing you to handle customer inquiries and support calls all within one platform. This feature eliminates the need for separate phone systems, making it convenient for both agents and customers.

User Reviews

The fact that I am able to keep track of all of my calls and emails, as well as all communications with any given customer in one place makes keeping track of status and progress easy. You can find all the information you need just by using a simple search.” – ⭐4/5, Brandi P.

We’d love to see the ability to merge contact data between customer emails and phone calls” – ⭐4.5/5, Andrew M.

Email Support (Rating ⭐4.3/5, 72 Reviews)

With Dixa, you can efficiently manage customer email inquiries directly from the platform. It simplifies the process by centralizing all customer communications, making it easier to track, prioritize, and respond to emails in a timely manner.

User Reviews

One of the features I like best is the ability to help sort mails into categories. This feature allows us to organize our email conversations based on different topics or criteria. It provides a convenient way to prioritize and manage incoming emails effectively.” – ⭐4/5, Verified User.

When you create an email you have to go back in to fill out the attributes, but it’s not easy to find previous emails (can they not be in order of last completed) in my analytics. When your writing an email and a notification comes through you can’t accept it as the email screen is in the way.” – ⭐3/5, Zoe B.

Social Media Integration (Rating ⭐4.3/5, 25 Reviews)

Dixa enables you to stay connected with customers across various social media platforms like Facebook Messenger, Instagram, Twitter, and WhatsApp. This integration ensures that you can manage customer interactions and resolve issues seamlessly on popular social channels.

User Reviews

dixa has everything in one place, now everything is organized since dixa has many functions (telephone, group video chat and even Facebook Messenger)” – ⭐4/5, Melinda M.

The integration of all our social media accounts does not always work without errors – some requests or messages are displayed in the dashboard only after a delay.” – ⭐4/5, Beniamin S.

Knowledge-Centered Service (Rating ⭐4.3/5, 3 Reviews)

Dixa’s knowledge-centered service feature empowers your support team with a comprehensive knowledge base. Agents can access relevant articles, FAQs, and resources to provide accurate and consistent information to customers, reducing response times and improving customer satisfaction.

User Reviews

Easy way for us to handle customer questions and to have an internal & extrenal knowledge hub.” – ⭐5/5, Phillip Nørgaard S.

What problems is Dixa solving and how is that benefiting you?” – ⭐4/5, Jasmin N.

Advanced Conversation Automations (Rating ⭐4.5/5, 2 Reviews)

Dixa conversation automations
Image source – dixa.com

Dixa offers advanced conversation automation capabilities, allowing you to automate repetitive tasks and workflows. This feature saves time and improves efficiency, enabling your agents to focus on more complex customer inquiries and providing personalized support.

User Reviews

Due to the automations, we’re able to spend more time productively providing quality service rather than wasting time filtering through our queue manually.” – ⭐4.5/5, Andrew M.

some automations and steps/workflows are not yet mature enough yet. If we are not treating customers like tickets (as Dixa advocates) we need more support for a faster workflow.” – ⭐4.5/5, Verified User.

Recommended: Top 12 Email Helpdesk Software in 2024

Conclusion

In conclusion, Dixa offers a range of pricing plans to suit different business needs, ensuring flexibility and scalability. With its impressive features such as Dixa Messenger, Intelligent Routing, and comprehensive channel integrations, it provides a seamless and efficient customer support experience.

If you’re in search of a superior customer support solution to elevate your service quality, look no further than Saufter. Designed to accommodate businesses of all sizes, Saufter offers a wide range of communication channels, ensuring seamless customer interactions.

With its affordable pricing, easy setup, and minimal training needs, Saufter stands out as an excellent choice. 

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