Cresta AI Pricing, Features, Reviews [Complete Breakdown]

Cresta AI Pricing, Features, Reviews [Complete Breakdown]

Last Updated: February 2024

Welcome to our comprehensive guide on Cresta AI! In this article, we’ll delve into everything you need to know about Cresta AI pricing, features, and reviews

Whether you’re a business owner, a customer support professional, or simply curious about the capabilities of this AI-powered solution, we’ve got you covered. Join us as we break down the pricing plans, explore the exciting features, and provide valuable insights from real users to help you make an informed decision about Cresta AI.

Table of Contents:

What is Cresta.ai?

Cresta AI homepage
Image source – cresta.com

Cresta AI is an advanced artificial intelligence (AI) platform designed to enhance your customer service and support interactions. It utilizes cutting-edge technology, including machine learning and natural language processing, to offer real-time guidance and suggestions to your customer support representatives during live conversations.

By analyzing customer conversations and instantly offering relevant information and responses, Cresta AI helps your support teams deliver faster, more accurate, and personalized solutions to customers. With its intelligent coaching capabilities, Cresta AI empowers your agents to deliver exceptional service, improve productivity, and ultimately enhance the overall customer experience.

Pros and Cons of Cresta AI

Pros

Cons

1. Cresta AI provides customer support representatives with real-time suggestions and guidance. 

1. There is always a possibility of occasional errors or incorrect recommendations, which may require human intervention to rectify.

2. With Cresta AI’s intelligent coaching, your agents can handle more customer interactions in less time.

2. Implementing Cresta AI may require some initial training and adjustment for both your agents and management, as they familiarize themselves with the system and its capabilities.

3. Offers real-time insights and analytics, providing valuable data and actionable metrics to help you optimize your customer support operations

3. Require some level of data integration and configuration to extract the maximum benefit, which could require additional setup and technical expertise.

4. Virtual agent capabilities of Cresta AI enable it to handle routine customer inquiries and provide automated responses

4. It has certain limitations when it comes to customization, which means you have to adapt your processes to fit within its framework.

Also, read Cresta AI Alternatives & Competitors in 2024

Cresta AI Pricing

Cresta AI does not publicly disclose its pricing details. So, there is no option but to reach out to the Cresta AI team directly for a personalized quote and to discuss the pricing details that align with your requirements. This way, you can ensure that you get a pricing plan that fits your budget and delivers the value you expect.

Cresta AI - AWS
Image source - aws.amazon.com

That being said, if you intend to use Cresta AI with Amazon AWS, the pricing is as follows:

Unit

Yearly Fee

Agent Assist for Chat

$150,000 for a 125,000 chat subscription

Agent Assist for Voice

$150,000 for a 100,000 call subscription

In case you need additional units, it charges $1.2 per unit per month for Agent Assist for Chat and $1.5 per unit per month for Agent Assist for Voice.

Cresta AI Features Breakdown

Following are the Cresta.ai features that are designed to enhance your customer support operations and deliver exceptional service.

  1. Real-time Assistance: Offers real-time suggestions and guidance to customer support representatives, helping them resolve issues faster and more effectively.
  2. Insights and Analytics: With Cresta AI, you gain valuable insights and analytics on customer interactions, allowing you to identify trends, optimize workflows, and improve overall customer satisfaction.
  3. Workflow Automation: Automates repetitive tasks and processes, streamlining workflows and saving time for customer support teams, ultimately boosting productivity and efficiency.
  4. Knowledge Base Integration: By integrating with your knowledge base, Cresta AI ensures that agents have access to accurate and up-to-date information, enabling them to provide accurate responses and solutions to customer inquiries.
  5. Coaching and Training: Includes coaching and training capabilities, providing ongoing support to agents and helping them continuously improve their skills and performance.
  6. Performance Metrics: Tracks and measures key performance metrics, allowing you to monitor agent performance and enhance customer support operations.
  7. Seamless Omnichannel Support: With Cresta AI, you can provide consistent and personalized support across various channels, including chat, email, phone, and social media, ensuring a seamless omnichannel experience for your customers.
  8. Virtual Agent: Uncovers the reasons behind conversations and understands customer behaviors. It empowers you to automate conversations using the power of Large Language Models (LLMs).

User Reviews

Now, let’s see what users think about Cresta AI.

Positive Reviews

Cresta is a great coaching tool that allows me to review and score chats efficiently. I can read conversations and pull up the score guide on the right-hand side seamlessly. When I coach consultants, Cresta allows me to activate real-time hints in different conversation areas for each team member. Through the Cresta AI, the system learns to place these coaching hints from the thousands of conversations properly.” – Emily R., Digital Sales Manager.

The insights from the leader dashboard allow us to pinpoint and coach agents more efficently.” – Arron P., Sales Effectiveness Councilor.

Automated responses help with handling times and create a positive experience.” – Charles D., Inbound Sales.

I like that cresta transcribe the audio call to text and we are able to follow through as we go through the call.” – Ruth D., Travel advisor.

Negative Reviews

What I dislike most about Cresta is sms and app chats, there are fewer predictive text options if at all available. The payment system is terrible for new accounts that are inactive that need to send payment links to as there is no service to select as the account is not active to create the payment link causing issues and poor user experience for both agent and customer.” – Charles D., Inbound Sales.

Cresta puts all phone numbers and package numbers as astericks, makes my calls longer.It was way more helpful before that update.” – Jahnaiza J., Travel Advisor Tour and Travel.

I dislike that it records you if you on a call or not. It often doesn’t translate words correctly. This product could be better if translate words correctly. Improvements should be in translation.” – Jalana M., Guest Love Team Agent.

The time it takes to load up some screens that sometimes requires a control-alt-delete hard close from Windows if it’s completely frozen.” – Verified User in Consumer Services.

Also, read Top 5 Automation Services for Shopify Stores

Saufter, The Best Customer Service Automation Software!

As you can see, Cresta AI is completely based on artificial intelligence and machine learning. Thus, if you need software that makes the best use of both automation and humans, then you should go for Saufter. Here are the key features of Saufter:

Key Features

  • Automated eCommerce workflows: Automate your eCommerce-related workflows such as returns/ exchanges, refunds, order modifications, address updates, etc.
  • Custom Automation: Simply send your custom requests and Saufter will create the automation for your business.
  • 24/7 Order Monitoring: Monitors your orders all the time and alerts your agents whenever delivery issues, like delays, are detected. So, you can proactively resolve the situation.
  • Chat + Knowledge Base: Deliver real-time support with live chat. Plus, create both external and internal knowledge bases (KB) for your business. Then, by connecting live chat and knowledge base, send relevant articles directly to your customers in the chat.
  • Agent Training: Additionally, you can automate the training for your new agents by utilizing simulations created from capturing the tickets of your experienced agents. Also, you may test and hire agents from Saufter marketplace.
  • Automate Bug Fixes: Let your users fix the bugs they may encounter by creating step-by-step instructions, without any need for support agents.
  • Automate Warranty Claim Requests: With this automation, any user who wishes to claim their warranty can do it by themselves. This saves your team’s time and enables them to focus on other complex issues.
  • Smart Insights: Get actionable insights and analytical reports for all the features offered by Saufter. This helps you to optimize your business operations and improve its performance.

To Summarize!

In conclusion, you can find Cresta AI pricing, features, and user reviews in this article. By reviewing the complete breakdown of its capabilities, you can make an informed decision about whether Cresta AI is the right choice for your needs.

With its advanced features and favorable user feedback, Cresta AI has proven to be a valuable tool for businesses. However, it only has artificial intelligence tools. So, we suggest you try Saufter to make the best out of human agents and automation. 

Saufter features automated workflows, AI-drafted emails, automated follow-ups, order monitoring, agent training & hiring, and so on. Therefore, take advantage of its capabilities and unlock the potential for improved customer interactions and increased efficiency in your operations.

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