Confluence vs. SharePoint: Which tool is better for your business?

Table of Contents
Confluence vs. SharePoint

Last Updated: May 2024

Confluence vs. SharePoint: Which tool is better for your business? When it comes to managing collaboration and content within your business, the choice between Confluence and SharePoint can be pivotal. 

Both platforms offer a range of features, but understanding the nuances between Confluence vs. SharePoint is crucial in making the right decision for your organization. 

In this comparison, we will delve into the strengths and weaknesses of each tool, helping you determine which one aligns better with your business needs and objectives. 

Whether you prioritize document management, teamwork, or knowledge sharing, this analysis will guide you in selecting the ideal platform for your specific requirements.

Confluence vs Sharepoint: Quick Comparison





Document collaboration and project management.

Document management and content collaboration.

Search Experience

Searches across six file types

Deep indexes Microsoft Office documents, search settings configuration needed

Learning Curve

Generally more intuitive

May require some technical training

Document Management

Attach documents to pages

Upload, store, and update documents with manual categorization


Strong integration with Atlassian products

Strong integration with Microsoft products

Content Structure

Hierarchical structure with page trees

Folder structure with organization conventions

Analytics & Reporting

Engagement analytics in premium packages

Basic usage reports and advanced options vary

Q&A Functionality

Limited Q&A functionality

No out-of-the-box Q&A functionality


Ticket and email support, phone for higher plans

24/7 phone and web support, requires IT support

Also, read: Confluence Review

[Back to top]

Confluence vs SharePoint: A detailed overview

When assessing both Confluence and SharePoint, it’s crucial to consider the unique advantages and drawbacks of each platform and how they match your team’s requirements.

1) Search Capabilities 


    • File Types: Confluence searches encompass six file types.
    • Navigation Structure: It relies on a structured system of links and folders for content navigation.

It is very easy to search for the topics that we want to re-read and base.”

⭐5/5, Earven F.


    • Indexing: Employs deep indexing for Microsoft Office documents, making content searchable.
    • Configuration Dependency: The quality of SharePoint’s search experience heavily relies on how administrators configure the settings.

I like its search function because it is effective and allows me to find what I am looking for quickly”

⭐5/5, Willian M.

[Back to top]

2) Learning Curve


    • Intuitiveness: It mirrors the familiar formatting options found in popular word processors, making it easy to create and edit content.
    • Technical Background: No technical expertise is needed to comfortably navigate Confluence.
    • Employee Adoption: Confluence’s low learning curve is an advantage when it comes to employee adoption.
    • Training Requirements: While some training may still be necessary, it typically revolves around the basics of content creation and collaboration.

With Confluence, the training is straightforward and there is little to no learning curve for users.”

⭐5/5, Verified User in Computer Software.

Source: Confluence


    • Complexity: The abundance of features can be overwhelming for new users, requiring more extensive training to grasp.
    • Technical Background: Demands a higher level of technical expertise, both for setup and day-to-day usage.
    • Employee Adoption: Might face resistance, particularly those who find it challenging to navigate.
    • Training Requirements: Training for SharePoint often extends beyond basic usage and may delve into administrative tasks, workflows, and customization.

I would recommend learning as much as you can about the platform prior to jumping into it. It can be intimidating at first with all of the features it offers.”

⭐5/5, Allie S.

Source: SharePoint

[Back to top]

3) Document management 


    • Attachment to Pages: Attach documents to pages, essentially using pages as containers or folders for the documents.
    • Collaboration-Centric: Primarily designed for collaboration and online content creation. 
    • Version Control: Confluence offers version history for attached documents, but its version control features are more streamlined compared to SharePoint.
    • Organization: While Confluence’s attachment method can be effective for certain use cases, it may not be as intuitive for those accustomed to traditional file folder structures.

With Confluence, we can focus on the documentation itself, rather than wasting time searching for the correct version of a document.”

⭐4/5, Lior C.

Source: Confluence


    • Document Storage: You can upload, store, and update documents easily within SharePoint’s document libraries.
    • Tagging and Categorization: You need to manually add categories and tags to documents for organization.
    • Version Control: Provides robust version control features, allowing you to track changes to documents over time.
    • Offline Document Management: It is well-suited for storing and managing documents created offline, as it’s primarily designed as a document management system.

SharePoint is a very good tool for document collaboration and storage.

⭐4.5/5, Alex N.

[Back to top]

4) Integrations


    • Atlassian Ecosystem Integration: Seamlessly integrates with other Atlassian products like Jira, Bitbucket, and Trello.
    • Customization and Add-Ons: Confluence offers customization through add-ons and plugins, allowing you to extend its functionality and integrate with various third-party tools.

Provides a suite of integration such as with Google Workspace, Jira, and Slack to ease workflow and project management.” 

⭐4.5/5, Gaurav K.


    • Microsoft Ecosystem: Integrates with other Microsoft products like Microsoft 365, Teams, Outlook, and Power BI.
    • Custom Development: Allows for custom integration and development, enabling organizations to tailor integrations to their specific needs.

I’m also impressed by its integration with Office 365 applications such as Exchange, Outlook, and Teams, which helps streamline communication conversations from one platform.

Skyler D.

[Back to top]

5) Content Structure


    • Folder Structure: Confluence uses a page-based structure, where pages can be thought of as containers similar to folders.
    • Simplicity: Confluence’s approach is relatively simple and intuitive for collaborative content creation and organization.
    • Search: Confluence’s search functionality is designed to help you find content within the page-based structure.

Confluence has made content writing, management, and review easy for all of us.”

⭐4/5, Rehnuma K.


    • Folder Structure: SharePoint offers robust document libraries and folder structures for content organization, which closely resemble traditional file systems.
    • Flexibility: SharePoint allows for the use of metadata, tags, and custom columns in addition to folders.
    • Search: Includes advanced search capabilities, full-text search, metadata-driven search, and content indexing. 

Microsoft SharePoint is the best platform for collaboration and content management.” 

⭐4.5/5, BHUPATHI S.

[Back to top]

6) Reporting


    • Engagement Analytics: Confluence offers engagement analytics into user interactions.
    • Overview Dashboard: Access the Overview dashboard for a quick snapshot of key metrics.
    • Exporting Reports: Export reports to share and analyze engagement data outside of the platform.
    • Package Dependent: Advanced reporting is available in Confluence’s Cloud Premium and Enterprise packages.

It has many good features which also help to report to stakeholders.”

Shakil M.


    • Basic Usage Reports: It provides basic usage reports that include metrics such as unique views, site traffic, and popular content.
    • Advanced Reporting: Access to more advanced reporting in SharePoint depends on the specific deployment scenario and the permissions enabled by the SharePoint admin. 
    • Customization: Customize reports to gather specific data relevant to your objectives.
    • Access Control: Ensures that only authorized people can access sensitive usage data and reports.

“It used the analytical report system to mature the final search papers with smart annual reporting.”

Nick A.

[Back to top]

7) Support


    • Ticket and Email Support: Confluence offers ticket and email customer support for all users. 
    • Phone Support for Higher Plans: Phone support is available for higher-level Confluence plans. 


The support came from both the customer support team as well as a well-documented knowledge base.

Sheila S.


    • 24/7 Phone and Web Support: 24/7 phone and web support to all users.
    • Scope of Support: It addresses issues related to functionality and general troubleshooting. For customizations and in-depth technical needs, you may need to rely on their in-house IT expertise or hire SharePoint administrators.

Their technical support and service are very cool and they are responsive during odd hours as well.

Dharamvir S.

[Back to top]

8) Pricing


    • Free Plan: You can have 10 users, along with 2 GB of file storage. Enjoy limitless creation of spaces and pages, as well as access to a wide range of apps and integrations.
    • Standard Plan ($5.75/user): Capacity for up to 50,000 users, 250 GB of file storage, user permissions, and local business hours support.
    • Premium Plan ($11/user): It includes unlimited storage, analytics, 24/7 premium support, team calendars, and IP allowlisting.
    • Enterprise Plan (custom): Unlimited sites, Atlassian Access for advanced security and identity management, and 24/7 Enterprise support.

The pricing policy for small groups is excellent.”

Ahmet Gökalp E.

Source: Confluence


    • SharePoint Plan 1 ($5.00/user/month): Designed for small-to-mid-sized businesses. It enables secure file sharing, real-time collaboration, document management with versioning, and robust search capabilities.
    • Office 365 E3 ($23.00/user/month): Access Microsoft 365 desktop apps, email and calendar management, enhanced meeting experiences, device and app management, enterprise social networking, team collaboration tools, process automation, and robust security features.

The pricing is excellent, and it saves us time while increasing our productivity.”

Randall S.

Source: SharePoint


In conclusion, choosing between Confluence vs SharePoint ultimately depends on your organization’s specific needs and priorities. 

Confluence shines as a collaboration-focused platform with user-friendly content creation and sharing capabilities. SharePoint, on the other hand, excels in comprehensive document management and integration within the Microsoft ecosystem.

To make an informed decision, evaluate factors such as your existing software environment, user preferences, technical expertise, and your unique needs. Additionally, if you need a comprehensive helpdesk solution, consider Saufter

By harnessing powerful automation, Saufter empowers you to streamline repetitive tasks and proactively address customer needs. Furthermore, it has been specifically designed to cater to the needs of E-commerce and SaaS businesses. 

So, don’t hesitate to start your free trial today!



Automate Customer Support

Group 6342@2x
Group 6342@2x
Order delay monitoring
Group 6342@2x
Subscription modifications
Group 6342@2x
Missing orders
Group 6342@2x
Subscription cancellations
Group 6342@2x
Much more
Claim Your 6 Months Of FREE Credits Now

Reduce Refunds
Automate Customer Support

Group 6342@2x
Group 6342@2x
Order delay monitoring
Group 6342@2x
Missing orders
Group 6342@2x
Much more
Claim Your 6 Months Of FREE Credits Now


Claim Your 6 months of FREE Credits Now!

Get the code. Use anytime in the next 6 months.

Helplama Helpdesk is now!