Confluence Pricing, Features, Reviews [Complete Breakdown]

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Confluence pricing

Last Updated: April 2024

If you’re in search of comprehensive information on Confluence pricing, you’ve come to the right place. Confluence, a popular collaboration and documentation tool by Atlassian, offers a range of features designed to streamline teamwork and knowledge sharing within organizations. 

In this detailed breakdown, we’ll delve into Confluence pricing plans, and explore its key features. We aim to provide you with insightful reviews to help you make an informed decision about implementing Confluence in your workplace. 

Whether you’re a small startup or a large enterprise, understanding Confluence pricing is the first step in harnessing the power of this versatile platform. Now, without further ado, let’s dive in!

What is Confluence?

Confluence pricing
Source: Confluence

Confluence is a user-friendly software tool made by Atlassian. It’s designed for teams to collaborate, share information, and create documents together in one place. 

It helps people work together more effectively by providing a central location for sharing ideas, documents, and projects. Whether you’re a small team or a big company, Confluence can help you stay organized and improve teamwork.

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An overview of Confluence pricing plans

Source: Confluence

Confluence offers a range of pricing plans to accommodate diverse user needs. The Free plan is ideal for small teams, providing basic collaboration features at no cost. 

On the other hand, the Standard plan ($57.50/month) extends support to larger groups, offering enhanced storage and user permissions. 

Stepping up to the Premium plan ($110/month) will grant you access to advanced features like analytics, 24/7 support, and higher uptime reliability. 

If your business operates on a large scale and has extensive requirements, the Enterprise plan delivers unlimited sites, Atlassian Access, and premium support. It ensures scalability and robust functionality.

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A detailed breakdown of Confluence pricing plans

Confluence offers a quartet of pricing plans tailored to accommodate a wide spectrum of team and organization types. Whether you’re a compact startup, a sprawling enterprise, or a nonprofit entity, there’s a suitable option tailored to your specific needs.

1) Free plan

    • Price: Free
    • User Limit: Supports up to 10 users.
    • File Storage: 2 GB of file storage.
    • Content Creation: Allows unlimited spaces and pages for content creation.
    • Integration: Provides access to various apps and integrations.
    • Site Limit: Limited to one site.
    • User Limit per Site: Each site can have a maximum of 10 users.

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2) Standard plan

    • Price: $5.75/user, resulting in a monthly total of $57.50.
    • User Limit: Supports up to 50,000 users.
    • File Storage: 250 GB of file storage.
    • User Permissions: Provides user permission management.
    • Support: Access to local business hours support.
    • User Limit per Site: Each site can have up to 50,000 users.
    • Space and Page Permissions: It allows for more granular space and page permissions.
    • Archive and Unarchive Pages: Ability to archive and unarchive pages.
    • Page Insights: You can gain insights into page performance.
    • External Collaboration: Standard plan gives you the ability to collaborate with external guests.

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3) Premium plan

    • Price: $11/user with a monthly total of $110.
    • Unlimited Storage: Unlimited storage capacity.
    • Analytics: Get access to advanced data analytics.
    • 24/7 Premium Support: Benefit from round-the-clock premium support.
    • 99.9% Uptime SLA: Ensures high system uptime reliability.
    • Team Calendars: Includes team calendar functionality.
    • IP Allowlisting: Adds IP allowlisting for security.
    • User Limit per Site: Each site can have up to 50,000 users.
    • Inspect Permissions: Allows detailed examination of permissions.
    • Bulk Archive: The plan gives you the ability to archive multiple items at once.
    • Automation: Provides automation capabilities for workflows and tasks.

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4) Enterprise plan

The Enterprise plan is billed annually and you need to reach out to the Confluence sales team for specific details.

    • Everything from Premium Plan: Includes all features of the Premium Plan.
    • Unlimited Sites: Offers the flexibility to create unlimited sites (instances).
    • Atlassian Access: The plan provides advanced security and identity management.
    • 24/7 Enterprise Support: Access to round-the-clock enterprise-level support.
    • 99.95% Uptime SLA: Ensures high system uptime reliability.
    • Atlassian Analytics: Access to advanced analytics tools.
    • Atlassian Data Lake: Utilize Atlassian’s Data Lake for data insights.
    • Data Connectors: Enables data integration through connectors.
    • Centralized Per-User Licensing: You can get a subscription model that allows a single-user license to grant entry into all sites (instances), streamlining user management and access control.

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5) Data Center

Confluence also has a Data Center plan that offers a self-managed solution with a 30-day free trial and costs $27,000 for 500 users

It provides complete control of your environment, high availability with active/active clustering, an annual term license with maintenance, support for SAML 2.0 and OpenID Connect, Atlassian-backed disaster recovery, and advanced permissions for enhanced security.

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Confluence pricing plans comparison

Feature

Free

Standard

Premium

Enterprise

Price

$0

$5.75/user

($57.50/month)

$11/user

($110/month)

Custom

Users

10 users

50,000 users 

50,000 users

50,000 users

Number of Sites

1

1

1

Unlimited

Storage 

Get up to 2GB of file storage

Up to 250GB file storage

Unlimited

Unlimited

Support

Get access to community support

Access support during local business hours.

Premium offers 24/7 support

Enterprise too offers 24/7 support 

Uptime SLA 

  

99.9%

99.95%

Analytics

  

Yes

Yes

Atlassian Access (SSO, SCIM, Active directory sync)

Needs a subscription for access

Needs a subscription for access

Needs a subscription for access

Included

You can also read 5 Best Atlassian Confluence alternatives you need to know!

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Key features missing in Confluence

Even though Confluence is very helpful, it also has some clear downsides.

1) No SSO/Oauth 

Although it might be a relatively minor concern for users who primarily work within Confluence, the absence of a Single Sign-On (SSO) system can be inconvenient. 

Thus, you need to sign in using your Google account or email-and-password sign-on, which may not always align with your work accounts. This not only raises security concerns but also reduces convenience.

2) Pages Don’t Update in Real Time 

A more significant drawback of a collaboration tool is the lack of real-time updates when multiple individuals are editing the same page. This can lead to frustrations and potentially result in unmanageable content conflicts.

3) Reliance on User Uptake 

Confluence’s effectiveness heavily depends on user adoption throughout the organization. 

In order to maximize its benefits, the entire organization needs to actively use the platform rather than merely having accounts and continuing to rely on email or Slack for communication and collaboration.

4) Incomplete PDF Download Functionality 

Downloading Confluence documents as PDFs doesn’t consistently function as expected. Notably, Gadgets, that include Jira functionality embedded in Confluence pages, may download as links, causing potential usability issues.

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User Reviews

Positive reviews

We found a safe workspace in Confluence which allows us to come together and collaborate effectively on our projects and other tasks within our organization.” 

Sam J O.

It is a very useful tool in our organization that helps us organize our work more professionally into a single secure space.” 

Sheilla S.

It’s a must-have tool if you want to gain absolute manipulation over your team’s overall performance.”

Kamran A.

Negative reviews

I felt like it wasn’t very user-friendly and not simple for new people to come on and use the tool.

Michael R.

The search functionality is not great at all.”

Verified User in Automotive

It doesn’t have a review feature so information can go stale and be outdated.”

Jose P.

So that was our detailed breakdown of Confluence pricing. Now, before you leave the page, allow us to introduce you to a comprehensive helpdesk solution.

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Final thoughts

In conclusion, we hope our comprehensive breakdown of Confluence pricing plans, and features was helpful to you. The platform has flexible pricing options catering to various business needs, ensuring scalability and cost-efficiency.

Confluence proves to be a versatile tool that not only simplifies teamwork but also enhances productivity and information sharing. Ultimately, when considering Confluence for your organization, it’s crucial to align its features and pricing with your specific requirements. 

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