ClickDesk Reviews 2024: Details, Pricing, & Features

Table of Contents
ClickDesk Reviews 2023: Details, Pricing, & Features

Last Updated: April 2024

Looking for an all-in-one live chat and helpdesk software? Look no further! In this blog, we’ll explore ClickDesk, the ultimate customer support solution in 2024. 

With features like real-time chat translation, robust reporting, and seamless integration options, ClickDesk aims to revolutionize your customer interactions. Discover the pricing plans that fit your budget and unlock its powerful capabilities. Enhance customer satisfaction, boost response times, and take your business to new heights.

Get ready to dive into the ClickDesk details, pricing, and features, including ClickDesk reviews. Let’s embark on this journey of seamless communication and exceptional customer support!

Table of Contents:

Pros and Cons of ClickDesk

Pros

Cons

1. Live Chat and Helpdesk Integration: Offers seamless integration between live chat and helpdesk features, allowing you to provide real-time support and ticket management in one platform. 

2. Multi-channel Communication: With ClickDesk, you can engage with customers through various channels, including live chat, voice calls, and video calls, providing a more personalized and interactive customer experience.

3. File Sharing and Co-browsing: Allows agents to share files with customers during chat sessions, making it convenient to exchange documents or provide additional resources.

4. Visitor Monitoring and Analytics: Provides valuable insights into visitor behavior and website analytics, allowing you to track engagement, identify trends, and make data-driven decisions to improve customer support.

1. Limited Customization Options: May have limited customization options compared to other live chat solutions, restricting your ability to tailor the chat widget or interface to match your branding or website design. 

2. Advanced Features at Higher Tiers: Some advanced features, such as chatbots or integrations with popular CRM platforms, may only be available at higher pricing tiers, which could be a limitation for businesses with budget constraints.

3. Limited Reporting and Analytics: While ClickDesk offers basic reporting and analytics, it may lack some advanced features and customization options compared to more robust customer support platforms.

4. Mobile App Functionality: The mobile app for ClickDesk may have limited functionality and may not offer the same comprehensive set of features available on the desktop version, which could be a drawback for businesses that heavily rely on mobile support.

Recommended: Top 11 Clickdesk Alternatives

ClickDesk Review on Pricing and Features

Here’s a breakdown of ClickDesk pricing details and key features:

Pricing (Rating ⭐4.3/5, 3 Reviews)

ClickDesk pricing
Image source – clickdesk.com

ClickDesk offers 4 pricing plans.

  • Free – Up to 10 users. Limited to 30 chats, 25 tickets, audio calling, and basic customization settings.
  • Lite – Charges $14.99/agent/month and it features unlimited chats, widget customizations, chat transfer & groups, SSL security, and 99.5% of uptime.
  • Pro – Price is $24.99/agent/month. It includes chat conferencing, video chat, history, CRM integration, API, post-chat surveys, reports, and 99.95 % uptime.
  • Enterprise – You need to pay $39.99/agent/month and access features, queuing, white label, widget custom CSS, unlimited domains, and a dedicated account manager.

For 1-year and 2-year subscriptions, you get a 15% and 33% discount.

User Reviews

The availability to agents at such a reasonable price for an awesome product.” – ⭐4/5, Verified User.

The pricing is great for a single user but for business teams, its a bit much when there are only 2-3 users.” – ⭐4/5, Amethyst Aymie H.

Pricing is sensible.” – ⭐5/5, Ruban K.

Live Chat (Rating ⭐4.2/5, 11 Reviews)

ClickDesk live chat
Image source – clickdesk.com

With ClickDesk’s live chat feature, you can easily engage with website visitors in real-time, offering prompt assistance and resolving their queries instantly. This helps you deliver personalized support and build strong customer relationships.

User Reviews

Easy to use and cost effective live chat that we use for our company. Allows us to respond promptly to customer issues, answer questions and increase sales.” – ⭐4/5, Verified User.

Excellent live support, no help section unfortunately.” – ⭐4/5, Verified User.

If you want a reliable and easy-setup live chat software, you have to give a chance to ClickDesk. It’s a very good option in the market, and easy to adapt to your front-end theme.” – ⭐4.5/5, Román P.

Video Chat (Rating ⭐4.1/5, 5 Reviews)

ClickDesk enables you to connect with your customers face-to-face through video chat. It adds a personal touch to customer interactions, allowing you to provide more detailed explanations, product demonstrations, or troubleshooting assistance.

User Review

With this tool you can make video calls at the time you want, in the place you can just keep a good internet connection.” – ⭐5/5, Franklin B.

Help Desk Ticketing (Rating ⭐4/5, 6 Reviews)

The ticketing system allows you to efficiently manage and track customer support inquiries. By organizing and categorizing tickets, you can prioritize and address customer issues promptly, ensuring no query goes unnoticed or unresolved.

User Reviews

Slow sometimes. Like when signing on. Just takes a bit for the ticket procedure if it’s not a “live” problem you are having.” – ⭐3.5/5, Verified User.

I like that convenience instead of manually entering in each issue ticket.” – ⭐4/5, Amethyst Aymie H.

I was able to solve customer issues at the help desk easily.” – ⭐4.5/5, Abhishek G.

Related: 12 Best Email Ticketing Software

Social Media Integration (Rating ⭐4.2/5, 6 Reviews)

ClickDesk social media integration
Image source – clickdesk.com

ClickDesk seamlessly integrates with your social media channels, consolidating customer queries and comments from various platforms into a centralized dashboard. It streamlines your customer support process, enabling you to respond to social media interactions promptly and efficiently.

User Reviews

Offers a wide range of features: add the agent’s image, receive phone calls through Skype or your landline, and integrate your social media profiles.” – ⭐4/5, Verified User.

Clickdesk – The best of helpdesk,live chat and social media management into one solution” – ⭐4/5, Tapan J.

Audio Calls (Rating ⭐3.1/5, 5 Reviews)

With ClickDesk’s audio call feature, you can directly communicate with customers via voice calls. This helps to establish clear and effective communication, allowing you to address complex issues or provide detailed instructions with ease.

User Review

Ability to accept phone calls through Skype, transcript given once you provide your email which is helpful for looking back at after the chat has ended” – ⭐4.5/5, Verified User.

Co-browsing

The co-browsing feature empowers you to navigate web pages together with your customers. By gaining real-time visibility into their browsing experience, you can guide them through your website or online platform, improving their overall user experience.

File Sharing (Rating ⭐4.5/5, 3 Reviews)

During chat sessions, ClickDesk allows you to easily share relevant files, documents, or screenshots with customers. It facilitates better problem-solving and enables you to provide visual aids or step-by-step instructions, ensuring accurate and efficient support.

User Reviews

Voice call, file sharing, user desktop screenshot and lot of other services can be listed.” – ⭐4.5/5, Akram Hasan S.

Also, the ability to share the files directly from the live chat is great as at times what happens is that agent commits to send a file but after the chat ends, it gets delayed which creates unrest in the customer mind. Clickdesk file sharing feature from the live chat helps avoid that.” – ⭐4.5/5, Tapan J.

Visitor Monitoring (Rating ⭐4.5/5, 1 Review)

ClickDesk’s visitor monitoring feature tracks and analyzes visitor behavior on your website. These valuable insights help you understand user preferences, identify potential issues, and optimize your website’s performance to enhance customer engagement.

User Review

What problems is ClickDesk solving and how is that benefiting you? Live customer support and user activity monitoring.” – ⭐4.5/5, Akram Hasan S.

Analytics and Reporting (Rating ⭐4.3/5, 3 Reviews)

ClickDesk provides comprehensive analytics and reporting tools to assess the performance of your support team. You can track key metrics, measure response times, monitor customer satisfaction, and identify areas for improvement, enabling you to deliver exceptional customer service.

User Reviews

The free version should offer more options of reporting (they are available only for paid versions).” – ⭐4.5/5, Verified User.

reports and configuration with CMS and major CRM was pretty easy.” – ⭐4.5/5, Akram Hasan Sharkar.

These robust features offered by ClickDesk empower you to deliver efficient, personalized, and seamless customer support experiences, fostering customer satisfaction and loyalty.

Conclusion

In conclusion, ClickDesk offers a comprehensive suite of features that can enhance your customer support efforts. With live chat, video chat, help desk ticketing, social media integration, and more, you can engage with customers across various channels and provide prompt assistance. The ability to share files, monitor visitor behavior, and access detailed analytics further empowers you to optimize your support process.

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