11 Best Clickdesk Alternatives & Competitors You Need To Know!

Table of Contents
Clickdesk alternatives

Last Updated: May 2024

ClickDesk is one of the most popular live chat software options available, and for good reason. ClickDesk offers a comprehensive suite of customer onboarding and support products to assist you in connecting with your customers. But, like any other tool, ClickDesk isn’t for everyone, and there are plenty of sophisticated and less expensive customer support options available. We’ve compiled a list of the best ClickDesk alternatives for you to consider before making a decision. We’ll go over these software options in-depth, examining key features, pricing, benefits, and more.

Pricing Table

Alternative

Pricing Starts At

Pricing Limitations

SaufterCustom pricing

-No Single User Pricing Plan

-No Dedicated Mobile App

Intercom$74/month

-The Starter Plan Only Allows 2 Users

-Only 1,000 Outbound Reaches

FreshdeskFree, $15/user/month

-Only 10 Agents Allowed For The Free Plan

-Only 200 API Calls/Minute

LiveAgent$15/user/month

-Only 1 Chat Button

-Only 7 Days Ticket History

LiveChat$16/month

-Traffic Tracking For Only 100 Customers

-Only 60-day Chat History

HelpshiftFree, $150/month

-No Unlimited Customizable Bots

-Only 60 API Calls/Minute

DriftFree, Custom Pricing

-Cost $80 For Each Additional Seat

-No Advanced Lead Routing 

Best ClickDesk Alternatives & Competitors

  1. Saufter
  2. Intercom
  3. Freshdesk
  4. LiveAgent
  5. LiveChat
  6. Helpshift
  7. Drift
  8. Zoho Desk
  9. HubSpot Service Hub
  10. Zendesk Support Suite
  11. TeamSupport

Saufter

saufter
Image source- https://saufter.io/home/

Saufter is a support and live chat platform that’s all about customer engagement. The support features of this tool are unique in this list, as they provide automated agent training, AI-drafted emails, etc.

Furthermore, Saufter provides a number of customer communication channels as well as a variety of integrations. If your team has fallen behind on its customer service goals, a quickstart tool like Saufter can be an excellent solution.

Pros:

  • A customized live chat widget can be easily added to your website.
  • Saufter integrates email support and provides AI-drafted emails.
  • Integrations with e-commerce platforms such as Shopify, Magneto, and Woo-commerce, among others, are available with a single click.

Cons:

  • Some workflow issues were discovered by users, which have since been resolved.
  • There aren’t many options for visual customization.

Intercom (Overall ratings: 4.4/5⭐, 2,384 reviews)

Image source- https://www.intercom.com/

Intercom is a powerful live chat tool with features that allow you to message your customers, send emails, provide customer support, etc. Clearly popular with customers like Amazon, Shopify, IBM, and others, Intercom is a widely-used tool.

Intercom allows you to route customers to specific individuals or teams within your customer service department. Other notable features include a team inbox system that allows agents to track incoming requests and messages, chatbot automation, integration with various third-party tools, and so on.

Pros:

  • Your agents can respond to conversations via email, social channels, or the mobile app.
  • You also get to keep a log of all chatbot conversations and route them to the required department as required. 
  • Intercom’s UI is very easy to navigate which makes it easy to train new agents. 

Cons:

  • There aren’t enough AI-suggested paths in Intercom.
  • It does not come with enough resources to learn about more complex use-cases.
  • The mobile app does not include all of the necessary features.

 

Freshdesk (Overall ratings: 4.4/5⭐, 2,670 reviews)

Image source- https://www.g2.com/products/freshdesk/reviews

Freshdesk is another well-known customer support tool. The platform makes ticketing easier by providing customization options for agent roles, ticket forms, portals, and more. Your agents can use the platform to spend less time switching between communication channels and more time talking to customers. Your team can also efficiently collaborate and provide support with collision detection. Freshdesk’s ease of use, quick setup and APIs stood out during our review.

Pros:

  • Tickets can be managed in a simple and convenient manner thanks to the user-friendly interface.
  • Agents require little training because the software is simple to use.
  • It comes with plenty of agent collaboration tools- inside notes, chats, notifications, etc

Cons:

  • The search functionality is limited, making it difficult to retrieve information quickly.
  • The mobile app is not optimized for ticket management.
  • Report customization can be time-consuming.

 

LiveAgent (Overall ratings: 4.5/5⭐, 1,404 reviews)

Live agent software
Image source- https://www.g2.com/products/liveagent/reviews

LiveAgent is a live chat tool designed for both remote and in-house customer support teams. This tool is primarily intended to combine multiple channels into a single, compact package making it a strong contender among ClickDesk alternatives. LiveAgent integrates with over 200 other apps, including Salesforce, Zendesk, and Google Analytics. During our review, visitor tracking stood out as a feature that allows agents to better understand customers and initiate chats accordingly. It also includes features such as canned messages, chat satisfaction surveys, ticket transfers, etc.

Pros:

  • It comes with a detailed dashboard that gives a complete overview and structure of the customer/communication details.
  • The knowledge base feature is easy to set up if you don’t want to build out an entire support portal of your own.
  • It’s equipped with different customization options for specific business needs.

Cons:

  • The initial setup and integration can be complicated.
  • Chats cannot be translated automatically to other languages.
  • The Android app design and UI is not very intuitive and looks outdated.

 

LiveChat (Overall ratings: 4.5/5⭐, 742 reviews)

Livechat software
Image source- https://www.g2.com/products/livechat/reviews

LiveChat is a tool for businesses to manage customer support across multiple channels. The platform allows you to consolidate all of your customer support messages onto a single dashboard and keep track of all of your customer conversations in one place. Some of the key features include saved responses, auto messages, chat surveys, etc. LiveChat also has an integrations store where you can find useful plugins for your chat window.

Pros:

  • The tagging feature allows you to easily find specific conversations.
  • It also includes a daily chat summary, which provides a quick snapshot of your team’s daily performance.
  • When you don’t have an agent available, the system will automatically create tickets.

Cons:

  • There is no notification system on the customer’s end.
  • There have been reports of the system slowing down when a large number of customers are waiting in a queue.
  • Requires a better user experience on the mobile version. 

 

Helpshift (Overall ratings: 4.3/5⭐, 368 reviews)

Helpshift
Image source- https://www.g2.com/products/helpshift/reviews

Helpshift is a live chat solution that includes a variety of features, integrations, and multichannel support options to provide the best support possible to customers. The most notable feature is that your team can create a database of canned responses so that they can quickly respond to frequently asked questions, saving your team time and providing customers with faster responses. Helpshift is also mobile-friendly, allowing customers to easily switch between interacting with support agents and completing actions on your website.

Pros:

  • Helpshift has a flexible pricing system that allows you to pay only for the features you require.
  • They provide excellent customer service and will walk you through the setup and general usage.
  • At a glance, it provides extensive information about the current status of a ticket.

Cons:

  • The out-of-the-box BI platform is not very user-friendly.
  • Helpshift requires technical knowledge to get it implemented into your applications.
  • It does not provide access to some critical customer channels such as SMS, Apple Business Chat, etc.

 

Drift (Overall ratings: 4.3/5⭐, 701 reviews)

Drift chat
Image source-https://www.g2.com/products/drift/reviews

Drift is another popular option we’ve included in our list of the best ClickDesk alternatives. This tool is intended to combine human efforts and automation, allowing you to support customers using both live chat and a chatbot at the same time. The best part about Drift is that customers can contact you from wherever they feel most at ease, and your team can collaborate in a single support queue that contains all of your customer requests.

Pros:

  • The Drift team is constantly releasing updates to improve their platform.
  • It includes free communication and calendaring tools for the Google ecosystem.
  • Drift’s chatbot builder is extremely user-friendly and intuitive.

Cons:

  • The Drift Chrome extension has issues with notifying users in a timely manner.
  • There is a learning curve involved, which makes training your team members difficult.
  • Users have reported that Drift constantly upsells through emails or on the user dashboard.

 

Zoho Desk (Overall ratings: 4.4/5⭐, 4401 reviews)

Zoho desk Clickdesk alternative
Source: zoho.com

Zoho Desk can be a good Clickdesk alternatives as it offers necessary omnichannel support solutions including email, live chat, SMS, and social media. It is a helpdesk software with a ticketing system, self-service portal, sentiment analyzer, and SLA workflows.

Not only your customers, but you can empower your agents too with the Desk, providing complete customer context, workmodes, and advanced response editor, all in one place.

Zia, the AI-powered assistant of Zoho Desk automates responses and creates ticket tags. She even predicts sentiments, trending ticket tags, etc., so that you can effectively streamline the corrective measures.

This software provides essential customer relationship tools for businesses of all sizes – startups, SMBs, and enterprises.

Pros:

  • UI: Easy-to-use interface helps you navigate seamlessly through the software.
  • Devices: Zoho Desk app is compatible with mobile devices also.
  • Integrations: You can find 45 native apps and more than 200 third-party connections in the Zoho Desk marketplace.
  • Analytics: Real time reports giving comprehensive information on major helpdesk metrics.

Cons:

  • Live chat: The Live Chat tool is available only in the Enterprise plan.
  • High-priced: Advanced tools like Live Chat, automation, etc., are available only in the high-end plan. This poses feature limitations on the lower plans.

HubSpot Service Hub (Overall ratings: 4.4/5⭐, 1724 reviews)

HubSpot Clickdesk alternative
Source: hubspot.com

HubSpot Service Hub is a comprehensive helpdesk alternatives to Clickdesk with its advanced automation and self-service tools. Leading brands like Kahoot, OceanSpray, Legalzoom, and more utilize HubSpot Service Hub to deliver a satisfying customer experience.

It has a shared inbox that collects and organizes all the support tickets, contexts, etc for your agents to attend to. You can also develop a Knowledge Base to promote self-help for your customers.

Apart from regular feedback surveys, you can also find advocacy tools here to convert your happy customers into promoters. When connected with HubSpot marketing, sales, and CRM tools, this service tool can be even more effective in providing uninterrupted customer experiences.

Pros:

  • Dashboard: One window where you can see customer conversations, emails, meetings, and notes, etc., at a time.
  • Support: Offers ongoing support right from the initial setup onwards.
  • Migration: Can transfer Knowledge Base and other customer data effortlessly from your older helpdesk to HubSpot and vice versa.

Cons:

  • Customization: You can make only limited customizations to the help center articles.

Zendesk Support Suite (Overall ratings: 4.3/5⭐, 5487 reviews)

Zendesk Clickdesk alternative
Source: zendesk.com

Probably, Zendesk Support Suite stands as the highest rated helpdesk software among the Clickdesk alternatives. Known for its all-in-one support solutions, Zendesk simplifies workflows for your agents and teams.

With it, you will get omnichannel support tools, robust self-service and automation tools, deeper collaboration and analytics tools. For enterprise-size businesses, you can avail of scaled solutions that are fully customizable to ease your oversized everyday workload.

Like any other helpdesk, Zendesk too provides a ticketing system, messaging across web, mobile, email, social, voice, and SMS channels along with a help center. Zendesk is HIPAA compliant, so all your data is secured here.

Pros:

  • Integrations: A basket full of tools ranging from channels, E-commerce, CRM, marketing, tracking, and more to collaborate with. And the best part is, Zendesk easily connects with any of these applications.
  • Triggers: Set automated workflows to reduce manual repetitions of support tasks and notifications.
  • Tags: These are pretty useful in identifying the tickets and statuses and acting accordingly.

Cons:

  • UI: Default views are complicated and not user-friendly.
  • Templates: Limited number of article templates are available.
  • Guides: Zendesk help articles are too wordy and technical as inclined to developers only. Layman may find it difficult to understand technicalities, from their guides.
  • Business hours: Scheduling your working hours within the Zendesk tools is available only with a high-tier plan. That means, with a lower plan, you cannot log out of chat outside of your office hours. This can affect your credibility.

TeamSupport (Overall ratings: 4.4/5⭐, 836 reviews)

TeamSupport Clickdesk alternative
Source: teamsupport.com

TeamSupport possess customer support software tools built exclusively for B2B companies. It is a good Clickdesk alternatives, as it helps you with proactive customer management through helpdesk, ticketing, analytics, and SLA solutions.

Some of the distinguishable features of this tool are, the Customer Distress Index and real-time sentiments detector. These tools give you aggregated insights into customers’ satisfaction/distress levels and ticket reasons to instantly gauge responses.

Being a B2B support tool, it gives you a unique feature to group your customers’ multiple business locations or divisions into parental and subsidiaries. By doing so, makes it easy to access all of their information from one place.

This will also be applied automatically to the customer self-service portal. So when your customer logs into his parent company account, he can access all of his other divisions’ data from there.

Pros:

  • Unified context: Brings all the customer ticket history and messages in one window.
  • Channels: TeamSupport supports email, live chat, and messaging.
  • Integrations: Connects easily with your other support-related tech stack. Integrations using Zapier and Rest APIs are also possible with TeamSupport.

Cons:

  • Search tool: The search tool brings only one possible solution for one search query. Hence, you may need to repeat the search process until you get the relevant answer.
  • Email ticketing: There is an email work log feature in the ticketing system that launches automatic emails to customers alongside the log entry into the tickets.
  • UI and setup: The interface may have slightly different terminologies. Also, some features may require additional setup to work. So we advise you to get their assistance at any point of difficulty.

Conclusion

As you can see, these ClickDesk alternatives are excellent for improving customer service. While all of these tools are of high quality, some may be better suited to the needs of your company than others. Before deciding on one, we recommend that you sign up for a free trial, compare pricing plans, and look into the unique features mentioned here.

If you want to make it easier for customers to contact your service team while also empowering your support reps to provide the best service possible, the Helplama helpdesk could be the platform for you.  If you’re starting from scratch, you can opt for managed customer support services tailored for your business starting at $399 per month.

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