11 Must-know Help desk Performance Metrics to Measure in 2024!
Last Updated: Every business wants to provide the best services and make its users happy. To do that, you need to keep your customer support
Last Updated: Every business wants to provide the best services and make its users happy. To do that, you need to keep your customer support
Last Updated: Ever wondered why helpdesk automation software is essential for your business? Generally speaking, these are the main reasons: Cut down response time. Improve
Last Updated: “The support I received was thorough and timely and my issue was addressed with a single interaction, thank you 🙂 “ – a
With over 45% of companies planning to outsource their customer service since the pandemic, many businesses are in search of top customer service outsourcing companies.
Last Updated: Looking for ways to improve your ticket escalation process? If you ask us, we would definitely vote to give paramount attention to optimizing
Last Updated: Do you know that providing excellent customer service is not always linked to having excellent agents, bots, or software to handle your phone
Last Updated: Do you ask yourself how you can improve customer service on your eCommerce site? A customer service automation tool could be exactly what your
Last Updated: A quicker turnaround time is essential in any business. A customer always prefers a brand that successfully resolves an issue with the least
Last Updated: With over 41% of customers expecting a live chat widget on a website, it is one of the effective ways to build better
Last Updated: As your eCommerce business grows, dealing with the large number of support tickets that come in every day can become overwhelming for your