Last Updated: Maintaining a high level of customer satisfaction is hard work. No wonder, many businesses struggle to retain their hard-won customers even as the
Last Updated: More than a year after a global lockdown, business growth is finally starting to reach pre-pandemic levels. With customers back in stores and
Last Updated: Customer satisfaction – One of the key factors that contribute to customer retention. As per research, 70% of companies say it’s cheaper to
Last Updated: In the customer-centric era, every feedback and review can make or break your brand’s reputation. That is why small businesses need to invest
Last Updated: Are you struggling to interact with your customers? If yes, you are not alone. Most of the companies end up providing a bad
Last Updated: If you aim to increase customer loyalty in today’s time, you need to take the inside-out approach. After all, customers only respond to
Last Updated: Any business spends a lot of time focusing on retaining the top 20% of its customers. This is because their contribution to revenue
Last Updated: Launching and scaling a startup is no mean feat. From validating your idea of getting your first customers and investors, there are many
Last Updated: Every company claims to be customer-centric, most likely you as well. But are you really? This post will help you know if you’re
Last Updated: With the world in the grip of arguably the worst crisis in modern history, the resilience and adaptability of businesses – and customer
