Is Your Company Customer-centric? Let’s Find Out!
Last Updated: Every company claims to be customer-centric, most likely you as well. But are you really? This post will help you know if you’re
Last Updated: Every company claims to be customer-centric, most likely you as well. But are you really? This post will help you know if you’re
Last Updated: The profound shift in customer buying behavior triggered by COVID-19 is expected to have a lasting impact on the fortunes of brands across
Last Updated: Today, you will find the internet flooding with content that highlights the importance of being customer-centric building your business plans with your customers
Last Updated: It turns out patience is not the virtue of burgeoning online customers, especially post-COVID! With the nearly doubled online activity than the pre-pandemic
The time has long gone when the “product” was considered as the key driver of a business, the current scenario inclines towards a customer-driven market.
Last Updated: We’ve mentioned it before that retaining an old customer is cheaper than roping in a new one. But beyond retention, existing customers are
Last Updated: The challenges of marketing to customers in the midst of a pandemic have been a catalyst for innovation. Customer churn is a growing
Last Updated: On average, for every $92 spent on acquiring a customer, just $1 is then spent on trying to convert them. Maybe that’s why
Last Updated: If your customer attrition rate is higher than normal, you need to ask yourself some hard questions. You’ll discover that price, by itself,
Last Updated: Is it possible to convert an angry customer into a brand advocate? How you answer this question reflects whether you have a defensive