Consumer Insights Pulse survey states, “consumers’ patience seems to be eroding”, after surveying 9069 consumers across 25 territories.
In such a scenario, don’t lose your potential customers with an ‘Out of stock’ message or insufficient product information. Instead, encourage them to give their contact details with a ‘Call back’ button. This way you can call them back and assist them with the required information and convert a successful sale.
Running an eCommerce business requires a lot of your time. Hence you cannot spare extra time to search for call back apps to link with your Shopify store. We gladly inform you that we did the required research and listed the best 6 apps from the Shopify marketplace.
- Callback (Overall ratings: 5/5⭐, 16 reviews)
- Callback Request (Overall ratings: 4.8/5⭐, 90 reviews)
- EasyCall (Overall ratings: 4.2/5⭐, 74 reviews)
- Callback Button (Overall ratings: 3.5/5⭐, 2 reviews)
- Yahini Support Widget
- Channels (Overall ratings: 5/5⭐, 6 reviews)
Stop spending all day typing out messages to your customers. Instead, call them directly using the Callback app and earn their trust along with saving loads of typing time. Callback’s rolled-out key features are
- Add a “Call Me Back” pop-up to your store using simple tools on an easy-to-use admin interface.
- Collect your customer contact information including preferable time, through the pop-up form window.
- This app is optimized for your mobile store as well.
- Languages: English, French, and German.
- Integrations: Call, Callback, CTI, VoIP, and Twilio.
- Receive immediate alerts and email reporting of all the call back requests.
- Reports & Analytics: get a detailed report on all the call-back history and request status to easily plan your call-back schedule.
- Try the free demo of up to 25 call back leads plus detailed reporting and alerts.
- Standard plan at $4.99/per month gives you access to unlimited call back reporting and other features.
- Enterprise plan gives you full access plus priority support and Shopify flow triggers for $29.99/per month.
Callback Request (Overall ratings: 4.8/5⭐, 90 reviews)
“Designed to bring your hottest leads directly to your phone, fast.”
Pull back your customers by showing the ‘Request Call Back’ button on every product page irrespective of in-stock or out-of-stock. Recover potential lost sales using the Callback Request app by Raven. Let us now see the call-back features provided by this app.
- Prompts call-back alerts to your phone within 2 seconds over email or messenger.
- Raven’s app interface alerts you with a ‘Call back’ button to enable an instant call to your customer.
- Integrations: Facebook Messenger, phone, SMS, text message, and Whatsapp to let your customers choose to ‘Call back’ through phone, sms, or WhatsApp.
- Allow them to schedule a convenient day and time to call them.
- Customize your ‘Lead capture form’ with a personalized title message, available countries, and label options.
- Use in-built call scripts to answer your customers’ questions effectively.
- Reports & Analytics: analytics dashboard shows the entire call back requests list including all the 3 options (phone, sms, Whatsapp)
- Install the app for free with a limitation of up to 20 free leads.
- Paid plans start from $9/per month giving you gradual access accordingly.
Lure your customers back to you by providing more than a ‘Call back’ button. With EasyCall, provide top-tier support through the ‘Click to call’ widget, a business phone, and a virtual call center. Digging into the key features now.
- Buy a business phone number to make and receive affordable international calls.
- Provide your customers with SMS support with a messages ticketing system.
- Integrations: CRM call center integration with Gorgias help center, Reamaze, and Crisp help desk.
- Reports & Analytics: lets you monitor all the call history and track your support agents’ performances.
- Flexible developer team listens to your needs and customizes accordingly.
- 24/7 user support is available to you over the phone/chat/email. Also, self-learn using video tutorials.
- A free ‘Pay as u go’ plan where the call rate changes as per the source and destination locations.
- Other premium plans are for $20, $50, $100, and $200 per month with some discounted call rates and advanced features.
Customers may drop their purchase decision due to stock unavailable, insufficient product description, etc. Pursue such customers and convert a sale by adding a ‘Callback request’ button by using the Callback Button app.
- Adding a visible ‘Callback request’ button next to the ‘Add to cart’ button on every product page will effectively help you convert your potential customers into buyers.
- Email alerts enable you to reach out to the ‘callback’ requested customers at any time.
- Integrations: your customers can prefer any channel – via phone, SMS, or Whatsapp for call back requests.
- Strictly complies with GDPR guidelines.
- If you are unhappy with the app, uninstall it along with all supported files in just one click.
- Get up to 20 free leads with the free plan.
- Obtain additional leads over the free 20 leads with all the pricing plans. Your pricing plan will be considered a free plan if you have not generated any leads that month.
Yahini Support Widget (No ratings yet)
Providing multiple choices of communication to your customer along with the ‘Request a Callback’ button is an added advantage to boost your sales. The below features will tell you more in detail about this app.
- Support widget: ‘Request a Callback’, ‘Contact us on Whatsapp’, ‘Send us an Email’, ‘Checkout our contact page’, and ‘Contact Us’ CTA menu pops up when your customers click on the Yahini Support Widget icon.
- Enable direct calling to you by adding a direct call widget to your product pages.
- Callback widget customization and configuration are available with the premium plan.
- Configure the callback form to collect your customer’s name, email, and phone number.
- Integrations: Whatsapp, email, and Messenger channels to ease customer communications.
- Reports & Analytics: Get a detailed analysis of every widget in a graphical chart view.
- Free forever plan lets you add and customize Whatsapp, Messenger, direct call, and hyperlink widgets.
- To get access to the callback widget, upgrade to the Premium plan for $9.99/per month.
Channels (Overall ratings: 5/5⭐, 6 reviews)
Channels Web Call app redefines your customer support by allowing you to reach your customers from any browser, instantly. You will be excited to know that with this app you can allow your customers too to call you from anywhere in the world, for free! Coming up key features paragraph will give you extra insight.
- Requires you to install the chrome extension.
- Make and receive calls from any webpage.
- The best perk you get with this app is that your customers can simply click to call you from any device browser for free.
- Integrations: Pipedrive, LiveChat, Zapier, Zendesk, and HubSpot to collect customer data and provide the necessary helpdesk support.
- Utilize the 7-day free trial on free and paid plans to try and upgrade for full access to web calls.
Those were the highlights of the 6 best call back apps from Shopify. Hence, we suggest you also visit the app pages/website (whichever is given above) for detailed price information. And then choose the suitable one for your eCommerce business.
If you would be interested in providing an elevated customer experience using efficient eCommerce support helpdesk software, then visit Helplama Helpdesk. With this, you can communicate with your customers on all channels including phone, email, chat, and social media from one window.
Explore the marketing pipeline of Influencer collaboration and customer reviews (UGC) promotions to invite more traffic to your store. We highly recommend you try this helpdesk software, as it offers a free trial without taking your credit card information. Additionally, you will get to learn about its full potential.