Customer Service Blog
Learn Customer Service Best Practices by our Experts
Latest Posts
10 Best Orderhive Alternatives You Need to Know!
Cin7 Orderhive is a multi-channel inventory management software with the primary goal to help retailers and sellers simplify their back-end tasks. But… One major issue with Orderhive is the inability to integrate with many e-commerce platforms such as Magento and...
8 Unmissable Benefits of Multilingual Customer Support
If you think having a brilliant product is the only thing that matters, you may not be entirely correct. Providing customers with quality after-sales services is equally important. Professional customer service experiences play a critical role in client retention....
12 Best Customer Service Apps Integrated with Shopify in 2022
Providing a great customer service experience to your customers is crucial for your Shopify store to survive and grow. That's because 87% of customers think brands can put more effort into providing a higher level of consistent service experience, as per a Helplama...
Does your Customer Support Team Need a CRM Software?
Think about this: your customer support team contributes X revenue to your business each month. During the holidays, the daily revenues of your online store more than double up and you do not think twice about asking your team to put in extra hours in order to cash in...
7 Stats That Prove Social Media Is The New Frontier Of Customer Service
9 out of 10 global internet users are on social media. It seems that the internet is mostly used by people to surf social media. But why is there such a large number of people on social media? Because social media is no longer a place that’s only used for interacting...
Customer Service VS Customer Experience: What’s the Difference?
Customer experience is a term audible a lot nowadays. However, fewer companies understand the meaning behind it. On top of it, many confuse it with ‘customer service’ and use both terms interchangeably. In reality, while both concepts overlap with each other, they are...
How Managed E-commerce Services Can Help Your Business Grow in 2022
According to Wpforms, There are an estimated 12 million – 24 million eCommerce sites across the entire globe, with more and more being created every single day. So it can be really tough for you to compete. Nevertheless, good customer service can help you put a leg up...
How to Select the Best Third-party Call Center Services Company?
Setting up an in-house call center can be a good idea if you run an established business and have a lot of time and money to spare. But if you comprise a small business, outsourcing customer service to a good third-party call center services company would be an...
How to Incorporate Accountability among Your Customer Service Agents?
Doing the right thing, the right way is a critical part of doing business, not just for e-commerce stores, but for any commercial enterprise under the sun. Failing to meet service level agreements or standard terms and conditions can create distrust in the minds of...