Top 12 Zoko Alternatives

1. Saufter
2. WATI
3. Tellephant
4. Interakt
5. DelightChat
6. Trengo
7. Clickatell
8. Bitespeed
9. AISensy
10. Tyntec
11. 360dialog
12. TimelinesAI

1) Saufter

First on the list, we have Saufter. If you need a helpdesk that not only helps with WhatsApp communication but also consolidates customer inquiries from various channels such as email, chat, phone, and social network apps into a single system, Saufter should be on your list.

This platform comes with a 15-day free trial. After that, the pricing scheme is classified into categories as follows:

• Custom pricing

Pros:

• If you need a centralized system, Saufter even integrates email support and provides AI-drafted emails.
• It also includes an automated training module that will train and test your team members.
• Integration with various platforms such as Facebook, Instagram, Shopify, Slack, and others.

Cons:

• No single user pricing plan

2) WATI

WATI is a Whatsapp business solution provider offering its services to e-commerce, healthcare, ed-tech, etc. For e-commerce store owners, this Zoko alternative is a boon since it handles everything from order updates to loyalty program enrollment.

This platform comes with a 7-day free trial. After that, their pricing plans come under 2 tiers as follows:

• Standard – $30/month
• Professional – $61/month

Pros:

• Helps you to leverage sales through WhatsApp campaigns and sharing catalogs through WhatsApp.
• Automates customer support by a WhatsApp no-code chatbot.
• Lets you send alerts on the order confirmation, and back in stock along with product recommendations.

Cons:

• The onboarding process has a wait time.
• Some users report there are bugs here and there.
• An additional cost is charged for the green tick badge.

3) Tellephant

Tellephant helps you to ace marketing and sales through their Whatsapp Business API. It easily integrates with your existing software and existing apps to deliver a seamless shopping experience to your customers.

This Zoko alternative provides a 30-day free trial. The pricing scheme of this software is categorized as follows:

• Starter – $29/month
• Professional –  $99/month
• Business – $299/month

Pros:

• Helps you to send bulk messages and thereby promote WhatsApp marketing.
• Improves your conversation quality with customers through conversational apps and WhatsApp chatbots.
• Lets you integrate your catalog to WhatsApp and sell more.

Cons:

• Comparatively new to the market, so user reviews are limited.

4) Interakt

Interakt is one of the best options if you are searching for an all-in-one solution for your Whatsapp Business. As an excellent Zoko alternative, it provides a range of services such as WhatsApp commerce, WhatsApp CRM, WhatsApp notification campaigns, WhatsApp automation, and WhatsApp chat widget to grow your business.

This platform provides a 14-day free trial. After that, their pricing scheme is classified into 2 categories as follows:

• Starter – $14/month
• Growth – $32/month

Pros:

• Lets you set your inventory of up to 30 products along with images and prices on WhatsApp so that customers can buy products instantly.
• Provides ease of access to your contacts through smart cards, labels, tags, and private notes.
• Comes with the additional features of team inbox and analytics within WhatsApp.

Cons:

• Poor customer service since email support can take up to 2-3 days to reply. There is also no facility for direct calling for queries.
• WhatsApp chatbot is not provided.
• Does not come with a smart dashboard.

5) DelightChat

DelightChat is a trusted tool you can use to engage with your customers through an omnichannel inbox. The WhatsApp API of this Zoko alternative is efficient enough to handle your sales and marketing through this channel.

After using their features for a 14-day free trial, you can opt for any of their priced versions categorized as follows:

• Startup – $29/month
• Scale – $99/month
• Growth – $249/month

Pros:

• From a single WhatsApp API number, you can assign conversations to multiple agents.
• Helps you to recover abandoned carts through autopilot by sending persuasive messages to customers.
• Flexible enough to manage opt-outs so that messages are never sent to customers who don’t want them.

Cons:

• Integrates only with Shopify.

6) Trengo

With enough integrations and powerful tools, Trengo is a software you can trust for efficiently handling your business needs through WhatsApp. Since this Zoko alternative also provides analytics, you can scale your sales and marketing strategies and make data-driven decisions.

This platform provides a 14-day free trial at first. After that, you can choose from their priced versions categorized as follows:

• Grow – $18/agent/month
• Scale –  $29/agent/month
• Enterprise –  $40/agent/month

Pros:

• For dealing with customers during out-of-business hours, you can set auto-replies to cut down the response time. 
• Lets you send invoices through WhatsApp.
• Helps you to add labels to conversations and stay organized.

Cons:

• The conversation history of a customer is not provided. So the customer has to take the pain of explaining everything from the start every time.
• A minimum of 4 seats is required to avail of the WhatsApp facility.

7) Clickatell

Clickatell is a software that focuses mainly on engaging in real-time conversations with your customers to build lasting relationships with them. Through this Zoko alternative, you can handle both your customer service and provide notifications to them. 

The pricing scheme of this platform comes under 3 tiers as follows:

• Basic – $250/month
• Starter – $625/month
• Enterprise – Custom pricing

Pros:

• Lets you send customized messages or templated messages to your customers.
• Helps you to notify customers about ticket updates, alerts, delivery statuses, two-factor authentication codes, payment updates, etc.
• You can create a chatbot to automate conversations through a simple drag and drop method.

Cons:

• The pricing plans are expensive compared to similar software.
• Some users say that the reporting features are sub-par.
• Customer support is provided only through email.

8) Bitespeed

Bitespeed is a platform tailored to the conversational commerce of e-commerce platforms. Apart from handling Whatsapp chats, they also provide their services for Instagram and Facebook chats.

This Zoko alternative provides a 14-day free trial. After that, you can opt for their free version or priced versions classified as follows:

• Whatsapp Business – $49.99/month
• Enterprise Plan – Custom pricing

Pros:

• Helps you to leverage sales through broadcasting messages on new product launches.
• Lets you reduce return rates by verifying COD orders before shipping.
• Provides solutions to retarget abandoned carts.

Cons:

• Phone support is only available in the custom pricing plan.
• The order updates widget is provided as an add-on only.

9) AiSensy

AiSensy offers all-around WhatsApp business solutions through services including live chat, chatbots, and automated notifications. This Zoko alternative lets you engage with customers through multi-agent live chat on WhatsApp.

After availing of their free trial for 14-days, you can opt for their pricing plans categorized as follows:

• Up to 2000 monthly active users – $13/month
• Up to 5000 monthly active users – $35/month
• Up to 10000 monthly active users – $70/month
• Up to 20000 monthly active users – $129/month

Pros:

• Lets you import your contacts and broadcast promotional messages through WhatsApp.
• Helps you drive sales by recovering abandoned carts. 
• Allows you to deliver notifications on product details, order confirmation, and event reminders.

Cons:

• Admin dashboard interface needs improvement.
• UI needs updating.

10) Tyntec

With Tyntec’s official WhatsApp business solutions, you can reach out to your customers, resolve their queries, and update them with details along with generating more sales.

The pricing plans of this platform are categorized into three as follows:

• Starter – $99/month
• Growth –  $199/month
• Enterprise –  $349/month

Pros:

• Lets you use interactive buttons to ensure the best customer service.
• Helps you to add customized stickers to your WhatsApp making your conversations more personalized.
• Enables you to add a landline, toll-free, or mobile number as your WhatsApp number.

Cons:

• Cannot send bulk messages on WhatsApp.
• Does not provide a WhatsApp chatbot feature.

11) 360dialog

360dialog comes with a series of services for handling your Whatsapp business hassle-free. The services include unified messaging API, automation, CRM, help desk, and team inbox. This Zoko alternative lets you connect your WhatsApp to every customer touchpoint. 

The pricing plans of this platform are categorized as follows:

• API  Only – €49/month
• Professional – €99/month
• Enterprise – €200+/month

Pros:

• Helps you to enable pre-orders and integrate into Facebook via Click-to-WhatsApp Ads.
• Lets you create brand stickers, interactive buttons, quick replies, and lists to improve customer engagement and minimize wait time.
• Sandbox testing feature is available.

Cons:

• Does not provide 24×7 customer support.
• Analytics needs improvement.
• Real-time sessions and messaging reports are unavailable.

12) Timelines AI

This platform may be ideal for you if you are handling multiple channels and wants to keep all the data in one inbox. Since they help your team to manage communication from multiple Whatsapp numbers, you can even handle multiple stores. It integrates well with major CRMs like Pipedrive and Hubspot.

You can try their full features for a 10-day free trial. After that, the priced versions are categorized as follows:

• Pipedrive Integration – $10/seat
• Shared Inbox – $30/seat
• Bulk Messaging  – Custom pricing
• Business –  Custom pricing

Pros:

• You can set your agents for WhatsApp collaboration within 2 minutes using a QR code.
• Helps your agents to start a chat right from the web interface.
• Enables your team to reply to regular and group chats, share links to messages, exchange comments, and set follow-up reminders.

Cons:

• Provides integration only with WhatsApp and not with any other social platforms.
• Only business plans are allowed to make any customizations.

Bottom Line:

Having a WhatsApp business solution can help you in reaching out to your customers through their most-used platform. We have provided you with the top 12 Zoko alternatives to choose from. However, before choosing one, be sure about your business needs and choose accordingly.

If you are interested in improving the efficiency and productivity of your customer service team, equip them with Saufter. With our automated workflows, live chat, and order and return management features, we’ll make it happen.

Moreover, our customized pricing plans are business-friendly.

So, what are you waiting for?

Start Your Free Trial Now!