WhatsApp is undoubtedly the most popular online messaging app used by over 2 billion users worldwide.

So it’s a great idea if you are thinking of using WhatsApp as a customer support channel for your business. You just need the right WhatsApp Chatbot tool for your business.

And we have done the leg work for you and have shortlisted the 10 best chatbots for WhatsApp.

1. Helplama Helpdesk (Overall Rating 5/5)

helplama-live-chat-bot

Helplama Helpdesk features an AI chatbot that can help you automate many customer service workflows and automate customer support over WhatsApp as well.

Moreover, it has got an intuitive UI for customizing the Chatbot as per your business and needs.

Pros

  • Interactive WhatsApp bot that can be customized to provide 24/7 customer support.
  • Provide self-service over Whatsapp for checking order status, returns, exchanges, and more.
  • Automated agent training that trains, tests, and scores agents based on their performance.
  • AI-drafted emails save up to 40% of your agents’ time.
  • Marketing automation to collect user reviews over WhatsApp.
  • A shared inbox for omnichannel customer support over multiple channels.

Cons

  • Automated agent training is not available in the standard plan.

Pricing

Helplama Helpdesk offers transparent pricing that starts from $99/3 users/month. A free 15-day trial is also available.

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2. Yellow AI (Overall Rating 4.5/5

Yellow.AI is one of the most popular Chatbots for WhatsApp that allows you to serve your customer with a WhatsApp business account. Their chatbot is capable of doing a variety of things using AI and machine learning – providing proactive support, accepting payments, upselling, and more.

Pros

  • Yellow.AI WhatsApp bot is available in 135+ languages, making it one of the best and most scalable options.
  • Proactive messaging to cross-sell and upsell products.
  • Accept payments over WhatsApp.

Cons

  • Pricing is not transparent.
  • Not small-business friendly.

Pricing

Yellow.AI offers custom pricing options and you need to request a quote as per your needs. A 21-day free plan is also available.

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Recommended: Top 7 Yellow AI Alternatives & Competitors in 2022 

 

3. WATI (Overall Rating 4.6/5)

If WhatsApp is the primary medium you want to connect with your customers, WATI.io is a chatbot specialized for WhatsApp engagement.

Whether your motive is to increase sales, provide support, or market your products, WATI can help you automate customer engagement in bulk.

Pros

  • A shared inbox for effective team management.
  • Broadcast and bulk messages.
  • No coding is required to set up the chatbot.
  • Native integrations with Shopify, WooCommerce, Zoho, HubSpot, and more.

Cons

  • Customer support ticketing is not available.

Pricing

Starts from $49/month. You can sign up for a 7-day free trial.

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4. MessageBird (Overall Rating 4.2/5)

messagebird

MessageBird is an omnichannel communication platform that comes with an AI chatbot you can use to automate customer communication over multiple messaging apps including WhatsApp, Instagram, Slack, Twitter, and many more.

Moreover, you can also integrate voice, SMS, and email to provide an integrated customer experience.

Pros

  • Send notifications and alerts automatically.
  • Provides a variety of integrations including multiple support channels and social platforms.
  • Get a verified WhatsApp business account.
  • A shared inbox for your team to manage integrated customer support.

Cons

  • Integrations can make it expensive.
  • Users reported instability and repeated outage.

Pricing

The first 1000 messages per month are free. After that, you need to pay $0.0050 per message. For WhatsApp Business, you might need to pay an additional vendor fee per conversation.

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5. Interakt (Overall Rating 4.7/5)

Interakt can help you grow your business faster with WhatsApp. From sending automated notifications to providing 24/7 support with the help of WhatsApp chatbot, it can do it all.

Moreover, you can cross-sell and upsell by sharing product catalogs through WhatsApp.

Pros

  • A dedicated app for Shopify.
  • Bulk campaigns and broadcasts.
  • Multi-agent team inbox for collaborations.
  • Green tick verification for your WhatsApp business account.

Cons

  • No way to create a group for the team to communicate.
  • The UI can be improved as you might experience slow loading speed and message delays sometimes.

Pricing

Pricing starts from just $15+taxes per month including 1000 free monthly conversations. After free conversations, you need to pay per-conversation fees that vary based on your country.

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6. SendPulse (Overall Rating 4.6/5)

SendPulse is a popular marketing automation company that provides a variety of marketing and customer engagement solutions for small to medium-sized businesses.

You can create interactive chatbots to provide 24/7 customer support, get feedback, and convert leads with ease.

Pros

  • Drag and drop editor for creating Whatsapp chatbots.
  • Ready-made templates as per your need.
  • Analytics to track sent, delivered, and read messages. 
  • You can invite colleagues to your SendPulse account to distribute chats among your team members and support several chats at once from different devices.

Cons

  • No shared WhatsApp inbox for team collaboration and agent assignment.

Pricing

SendPulse offers transparent pay-as-you-go pricing starting from just $9.60 per month. Best of all, there are no charges to add the first 1000 contacts.

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7. AgentBot by AIVO (Overall Rating 4.5/5)

AIVO is a customer engagement suite powered by AI that enables companies to create simple interactions and instant solutions to empower them.

With AgentBot, you can automate your customer support over WhatsApp Business. This WhatsApp bot by AIVO has up to a 95% success rate in terms of resolved customer queries.

Pros

  • Understands both text and voice messages.
  • Conversational AI for native human-like conversations.
  • Automate reminders and notifications.
  • Personalized service based on geolocation.

Cons

  • It can be expensive for small businesses.
  • The interface for monitoring agents is not a real-time view.
  • Integrations can take a long time.

Pricing

Starts from $149/month, paid annually. + from $0.18 per conversation. A 30-day free trial is available but it does not include a WhatsApp bot.

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Bottom Line

Having a Chatbot for WhatsApp Business is undoubtedly a great idea to turn your customer service on autopilot and empower your customer. And all the WhatsApp chatbot tools listed above are great for their unique features and functionalities.

Still, we can’t tell which specific WhatsApp bot is the best for your business, it depends on your business needs. However, we suggest you sign up for a free trial before subscribing to any paid software.

If you still feel overwhelmed, try the Helplama Helpdesk to provide integrated customer support over many channels and wow your customers.

Start your 15-day free trial now! No credit card is required.