13 Best WhatsApp Apps for Shopify

Table of Contents

Last Updated: April 2024

Discover the power of seamless communication and increased sales with the 13 best WhatsApp apps for Shopify. As 83% of customers turn to WhatsApp to learn about products, integrating WhatsApp into your Shopify store has never been more essential. 

Explore our curated list of WhatsApp integration apps, designed to revolutionize customer engagement and elevate your online business to new heights. Get ready to transform your store and unlock endless possibilities with Shopify and WhatsApp integration.

1) WhatsApp Marketing + Helpdesk

Rating: ⭐4.6/5

Pricing: $49/month with a 14-day free trial.

The platform combines marketing automation and customer support functionalities, maximizing your WhatsApp communication potential. 

Key features

    • Automated messaging: Send personalized and automated messages to customers for order updates, abandoned cart reminders, and product recommendations.
    • Customer support ticketing: Efficiently manage customer inquiries and support tickets directly within WhatsApp.
    • Broadcast campaigns: Send bulk messages and promotional campaigns to engage with a wider audience.
    • Multi-language Support: Expand your reach and communicate with customers in their preferred language.
    • Drip campaigns: Create automated drip campaigns to nurture leads, build customer loyalty, and drive repeat purchases.

2) Marketing + Support WhatsApp

Rating: ⭐3.5/5

Pricing: Free; paid plans start from $15/month.

Marketing+Support on WhatsApp offers a range of powerful features designed to enhance your Shopify store’s marketing and customer support capabilities.

Key features

    • Automated Messaging: Send personalized and automated messages to customers, including order updates, abandoned cart reminders, and product recommendations.
    • Customer Support Ticketing: Efficiently manage customer inquiries and support tickets directly on WhatsApp, ensuring prompt and effective resolutions.
    • Broadcast Campaigns: Reach a wider audience by sending bulk messages and promotional campaigns.
    • Auto-Reply Chatbot: Set up an intelligent chatbot to provide instant responses to customer queries.
    • Order Tracking: Enable customers to conveniently track their orders within WhatsApp.

3) Wati

Rating: 3.8/5

Pricing: $4.99/month with a 7-day free trial.

WATI is the leading WhatsApp Business API-based platform that enables you to streamline customer communication and drive sales.

Key features

    • Bulk WhatsApp messaging: Easily send personalized bulk messages to your customers.
    • Broadcasts: Reach a wide audience by sending broadcasts to multiple contacts simultaneously.
    • Template messages: Utilize pre-approved message templates to deliver consistent communication.
    • Chatbot builder: Create interactive chatbots without any coding knowledge.
    • Team inbox: Manage customer queries and conversations efficiently through a single inbox.

4) WhatsApp Chat + Cart Recovery

Rating: 4.8/5

Pricing: Free plan available, paid plans start from $7.99/month with a 30-day free trial.

Enhance your customer engagement, recover abandoned carts, streamline order management, and provide personalized support with the app.

Key features

    • Single widget: A consolidated widget that offers WhatsApp chat, FAQs, order tracking, and contact options.
    • Manual & automated messages: Ability to send both manual and automated WhatsApp messages for abandoned cart recovery, order confirmation, COD verification, order fulfillment, and review request notifications.
    • Mobile App: Get a dedicated mobile application for convenient management of workflow.

5) WhatsApp Chat Notifications

Rating: 4.8/5

Pricing: $5/month with a 5-day free trial.

WhatsApp Chat Notifications enables you to add a WhatsApp Chat button for easy customer contact, while also offering automated order confirmation, tracking notifications, and abandoned cart recovery.

Key features

    • WhatsApp chat button: Easily implement a WhatsApp Chat button on your website or store.
    • Automated notifications: Allows you to send automated WhatsApp notifications for order confirmation, upselling, tracking updates, and abandoned cart recovery.
    • Customization: Upgrade to the $5/month plan to use your own WhatsApp number and create custom message templates.

6) Maxwell: WhatsApp & Messenger

Rating: 4/5

Pricing: Free; get the Premium plan for $4.99/month.

Maxwell: WhatsApp & Messenger perfectly integrates with your existing platforms and enables you to provide personalized support to your customers.

Key features

    • Pre-built chat plugins: Easily add chat plugins to your store, allowing customers to contact you via WhatsApp and Messenger.
    • Popups and checkboxes: Use attention-grabbing popups and checkboxes to prompt visitors to subscribe to your WhatsApp and Messenger updates.
    • Templates: Take advantage of ready-to-use templates for automated messages, making it effortless to send personalized marketing messages and notifications to your customers.
    • Integration with other apps: Seamlessly integrate Maxwell with other apps for drop shipping, loyalty programs, product reviews, social media, or referral marketing.

7) WhatsApp & Abandoned Cart: Dab

Rating: 5/5

Pricing: Free.

With smart chat features, unlimited support, and multiple agents, the platform enhances conversion rates and drives high-quality traffic to maximize profit.

Key features

    • Combined WhatsApp chat and abandoned cart recovery: Communicate with your customers through WhatsApp while effectively recovering abandoned carts to boost sales.
    • Multiple support agents: Handle a higher volume of customer inquiries and provide personalized and responsive support.
    • High-quality traffic and improved marketing ROI: By leveraging the app’s capabilities, you can attract high-quality traffic, leading to more organic sales.

8) RT: WhatsApp Chat, Live Chat

Rating: 4.7/5

Pricing: Free; get the Premium plan for $6.99/month.

Provide real-time customer support through WhatsApp and live chat. The app also helps to streamline communication, enhance customer satisfaction, and boost conversion rates.

Key features

    • Real-time customer support: Engage with customers in real-time and manage multiple channels including WhatsApp and live chat in a centralized platform.
    • Automated chat responses: Set up automated chat responses to handle FAQs or provide instant information.
    • Customizable chat widget: Customize the chat widget as per your needs to maintain brand consistency.
    • Chat analytics and insights: Gain valuable insights into customer interactions, chat volume, response times, and customer satisfaction metrics.

9) Pushdaddy WhatsApp, Live Chat

Rating: 4.6/5

Pricing: Free

Pushdaddy WhatsApp, Live Chat is a powerful solution that combines the convenience of WhatsApp and live chat, enabling businesses to provide real-time customer support and enhance engagement.

Key features

    • Multi-channel support: Manage customer interactions from multiple channels in one platform, ensuring a unified support experience.
    • Automation capabilities: Automate responses and handle common inquiries efficiently, saving time and improving customer satisfaction.
    • Customizable chat widget: Customize the chat widget to match your branding.
    • Chat analytics: Gain insights into key performance metrics to optimize support strategies.
    • Mobile app: Access and manage chats on the go with the Pushdaddy mobile app for efficient customer support anytime, anywhere.

10) WhatsApp Notifications+Chatbot

Rating: 5/5

Pricing: Free; additional charges may apply.

Leverage the power of WhatsApp to automate notifications, provide efficient customer support through a chatbot, and improve overall customer experience with WhatsApp Notifications + Chatbot

Key features

    • WhatsApp Notifications: Automatically send notifications to your customers regarding order updates, shipping information, promotions, and more. 
    • Interactive chatbot: Utilize a chatbot to handle common inquiries, and provide instant responses.
    • Customizable templates: Customize message templates to align with your brand’s tone and style.

11) CK: WhatsApp Chat & Abandoned

Rating: ⭐5/5

Pricing: Free; pricing starts from $9.99/month.

CK: WhatsApp Chat & Abandoned is a unique solution that combines WhatsApp chat functionality with powerful abandoned cart recovery features. 

Key features

    • WhatsApp chat integration: Provide instant support and personalized assistance through WhatsApp.
    • Abandoned cart recovery: Remind customers who abandoned their carts to complete their purchases with personalized messages.
    • Analytics and reporting: Gain valuable insights into abandoned cart recovery performance, track conversion rates, and identify opportunities for optimization.
    • Multi-language support: Communicate with customers in their preferred language.

12) Chaty: WhatsApp and Chat Buttons

Rating: ⭐5/5

Pricing: Free; plans start from $15/month.

Chaty: WhatsApp & Chat buttons is a versatile app with a range of features enabling you to provide seamless communication and drive engagement.

Key features

    • Multi-platform support: Connect with your customers across multiple platforms, including WhatsApp, Messenger, Telegram, and more.
    • Chat analytics: Optimize your customer support strategy with valuable insights into customer interactions, chat volume, response times, and engagement metrics.
    • Advanced automation: Implement chatbot automation to handle common inquiries, and provide instant responses.
    • Easy integration: Seamlessly integrate Chaty with your website, regardless of the platform, CMS, or coding language used.

13) Dondy: WhatsApp Chat+Marketing

Rating: ⭐5/5

Pricing: Free, $5.99/month with a 7-day free trial.

With Dondy, you can unlock the power of WhatsApp to connect with customers, boost conversions, and build lasting relationships.

Key features

    • Personalized conversations: Offer a personalized touch and real-time support.
    • Automated marketing campaigns: Set up automated WhatsApp marketing campaigns to reach your audience, and drive higher engagement.
    • Segmented messaging: Send targeted messages based on customer preferences, behavior, or purchase history.
    • Multimedia-rich content: Enrich your conversations with images, videos, and files, creating a visually engaging experience for your customers.

Conclusion

In conclusion, these 13 WhatsApp integration apps for Shopify offer diverse features to enhance your marketing, support, and customer engagement. 

However, if you are looking for a comprehensive customer support solution, consider Saufter. It is a powerful tool providing exceptional omnichannel customer service, and automated order management to improve customer satisfaction and increase sales. 

Sign up now for a 15-day free trial and experience the features of Saufter!

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