10 Best Team Email Management Software For 2023

team email management software

Last Updated: February 2024

If you are in search of effective solutions to enhance your team’s email management, look no further than the world of team email management software. In 2023, these software options are poised to revolutionize the way you handle email collaboration.

According to a recent study by HubSpot, email remains the primary mode of communication for 80% of professionals in the business world.

So, if you’re ready to boost your team’s productivity and organization, join us as we explore the top 10 team email management software choices available today. Let’s dive in!

1. Saufter.io


Rating: ⭐5

Pricing: Personalized

Saufter.io is your top choice for team email management software because it simplifies your work with its AI system. It keeps you ahead with omnichannel integration, shared team inboxes, smart reports, and more.

Key Features

    • AI-drafted emails: Let AI craft clever email responses based on email content.
    • Shared team inbox: Collaborate efficiently with multiple team members managing a single inbox.
    • Omnichannel integration: Seamlessly connect email, live chat, social media, Shopify, and more.
    • Email Knowledge Management: Enhance self-service with article suggestions via email and a self-service portal.
    • 24/7 order monitoring for e-commerce: Ensure timely order fulfillment and transit monitoring.
    • Automated scores & performance data: Track support team performance and make improvements with automated email ticketing systems.

2. Hiver

team email management software

Rating: ⭐4.6

Pricing: Plans start from $15/user/mo with a 7-day free trial

Hiver ranks among the top 10 team email management software because it’s a must-have for Gmail users. It serves as a Gmail extension, enabling you to assign emails to specific employees and add notes, capabilities unavailable in a standard Gmail account.

Key Features

    • Task Automation: Streamline your workflow by automating email categorization, follow-up reminders, and assignment notifications within the tool.
    • Analytics Features: Gain valuable insights with powerful analytics tools to track and optimize your email management.
    • Gmail Integration: Seamlessly extend your Gmail capabilities, allowing for email assignment and note-taking, enhancing team collaboration.

3. Help Scout

help-scout - team email management software

Rating: ⭐4.4

Pricing: From $20/user/mo onwards including a free trial

Help Scout earns its spot in the top 10 team email management software by providing powerful collaboration tools that keep everyone informed. It also simplifies communication with your audience, be it customers, prospects, students, or colleagues from different departments.

Key Features

    • Mailboxes: Easily manage multiple email inboxes in one centralized platform.
    • Tags: Organize and categorize conversations for efficient tracking and retrieval.
    • Assign Conversations: Delegate tasks by assigning specific conversations to team members for a seamless workflow.

4. Emailgistics

team email management software

Rating: ⭐4.9

Pricing: 14-day free trial; Plans from $9/user/mo & above

Emailgistics is a game-changer in team email management efficiency as it acts as an overlay for Outlook, supercharging your email productivity. With Emailgistics, you’ll experience a well organized email collaboration like never before, directly within your Outlook environment.

Key Features

    • Team Collaboration: Promote better coordination and productivity by sharing and managing emails within your team.
    • Email Queues: Efficiently distribute and prioritize emails with customizable queues for your team.
    • Performance Analytics: Gain valuable insights into your email management efficiency through detailed performance analytics and reporting.

5. Front

front - team email management software

Rating: ⭐4.7

Pricing: Get started with varied plans starting from $19/seat/mo

Front stands out as your essential email management tool, uniting personal and team emails in a user-friendly platform. It empowers you to communicate efficiently, work together effortlessly, and maintain impeccable organization, all in one place, optimizing your email management experience.

Key Features

    • Effortless Collaboration: Work together seamlessly with your team, improving communication and productivity.
    • Advanced Automation: Simplify tasks with automation features, saving time and boosting efficiency.
    • Analytics & Reporting: Track email performance, response times, and team productivity to make data-driven improvements and optimize your email management strategy.

6. Outlook Shared Mailbox

outlook - team email management software

Rating: ⭐4.5

Pricing: Free

Outlook Shared Mailbox is your free team email management software, where you can easily create a team email address and invite fellow organization members to access and collaborate. It’s a user-friendly solution that enhances teamwork and simplifies email management for your organization.

Key Features

    • Shared Calendar: Schedule and manage team meetings and events with a shared calendar, ensuring everyone stays informed.
    • Focused Inbox: Prioritize important emails with the Focused Inbox feature, keeping your primary inbox clutter-free and team focused on essential communications.
    • Customizable Quick Steps: Automate repetitive email tasks with Quick Steps for faster and more efficient email management.

7. eDesk

team email management software

Rating: ⭐4.1

Pricing: Free; Plans from $39/mo till custom packages

eDesk offers tailor-made essential email management solutions for e-commerce teams. It empowers you to efficiently handle customer inquiries, and order processing, and boost your e-commerce business’s productivity, all from one user-friendly platform.

Key Features

  • Streamlined Customer Communication: Easily manage customer inquiries and messages, improving response times and satisfaction.
  • Order Processing Efficiency: Efficient order management and processing within eDesk for seamless e-commerce operations.
  • Multi-Channel Integration: Connect with platforms like Shopify, eBay, and Amazon, bringing all messages into one central inbox for improved communication and team collaboration.

8. HubSpot Service Hub

hubspot-service - team email management software

Rating: ⭐4.4

Pricing: Starting at $45/mo; Free plan

HubSpot Service Hub shines as the ultimate team email management software for HubSpot CRM users. It seamlessly integrates with your CRM, empowering your team to provide top-notch customer service, manage emails efficiently, and nurture client relationships all within one powerful platform.

Key Features

    • CRM Integration: Link with HubSpot CRM to manage emails and customer profiles for added conversation context.
    • Ticketing System: Efficiently track and resolve customer inquiries, ensuring no query goes unanswered.
    • Knowledge Base: Create and manage a comprehensive knowledge base to provide quick and helpful responses to common customer queries.

9. Helpwise

team email management software

Rating: ⭐4.6

Pricing: A 7-day free trial; Plans for $12/user/mo and more plus add-ons

With over 5,000 users, Helpwise stands as the top team email management software. It works like Gmail but is a lot more powerful, allowing you to efficiently manage all customer communication from a single, user-friendly platform.

Key Features

    • Unified Inbox: Manage all your customer communications from one central location, improving efficiency.
    • Gmail-Like Interface: Enjoy a familiar and intuitive interface while harnessing advanced email management capabilities.
    • Automation: Automate assignments, tagging, and replies, ensuring efficient customer support while meeting SLAs consistently.

10. Missive

missive - team email management software

Rating: ⭐4.8

Pricing: A free plan and paid plans from $14/user/mo onwards

The ultimate platform for the team inbox and chat app, empowering you and your team to collaborate effectively around email. It’s a unique blend of email and project management, simplifying communication and enhancing productivity.

Key Features

    • Team Inboxes: Collaborate effectively with team inboxes in Missive, simplifying communication by sharing and managing emails collectively.
    • Assignments & Tasks: Assign and track tasks to manage team responsibilities efficiently.
    • Chat & @mentions: Enhance real-time communication with chat and @mentions, allowing instant team collaboration and notifications for important discussions.

Finding the Right Team Email Management Software

In conclusion, the search for the perfect team email management software is essential for boosting productivity and streamlining your communication processes.

According to a recent survey, 72% of businesses have experienced significant improvements in their email management efficiency after implementing the right tool.

Among the top contenders, Saufter.io stands out as an exceptional choice. With its AI-powered features, intuitive interface, and robust email management capabilities, Saufter.io empowers you and your team to conquer your email challenges effortlessly.

Plus, they offer a generous 15-day risk-free trial, allowing you to experience its full benefits firsthand. Don’t miss the opportunity to revolutionize your email management – give Saufter.io a try today!

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