10 Best Shopify Survey Apps in 2024

Table of Contents

Last Updated: April 2024

In this fast-paced digital landscape, customer feedback is more valuable than ever. To help you optimize your Shopify store, we have compiled a list of the 10 Best Shopify Survey Apps for 2024. 

These powerful tools empower you to gather insights, engage with your customers, and make data-driven decisions to enhance their shopping experience. From customizable surveys to advanced analytics, these apps offer a range of features to boost your business’s success. 

Let’s dive into the top Shopify survey apps that will revolutionize the way you connect with your customers and grow your online store.

1) Saufter

Rating: ⭐ 5/5

Pricing: Personalized with a 15-day free trial.

Saufter is a comprehensive customer service and review management solution designed specifically for Shopify stores. With its focus on customer feedback as a marketing channel, it helps you maximize your return on investment (ROI) by enabling you to leverage customer reviews to drive growth and success.

Key features

    • Automated review collection: Streamline the collection of Google reviews, Trustpilot reviews, and user-generated videos as impactful social media content.
    • Identification of happy customers: An advanced algorithm sends review requests specifically to satisfied customers.
    • Integration: Integrate Saufter seamlessly with your Shopify store for a smooth workflow. Additionally, it integrates with popular review platforms like Google and Trustpilot.
    • Combined customer service and review management: Handle support tickets and collect reviews in a single platform for streamlined operations.
    • Customizable surveys: Gather valuable insights through tailored surveys to make data-driven decisions and improve products/services.
    • Real-time performance measurement: Stay updated with a real-time dashboard providing up-to-the-minute reports on chat metrics, response time, and customer feedback.

2) Customer Guru Net Promoter NPS

Rating: ⭐4.5/5

Pricing: Free; paid plans start from $50/month.

Customer Guru is built on the Net Promoter System (NPS), which enables you to understand customer sentiments and identify areas for improvement.

Key features

    • Net Promoter Score (NPS) surveys: Implement NPS surveys to measure customer loyalty and satisfaction, allowing you to identify promoters, passives, and detractors.
    • Customizable survey templates: Customize survey templates to align with your brand.
    • Multichannel feedback collection: Collect feedback from various touchpoints, including email, SMS, websites, and more.
    • Automated survey distribution: Automate survey distribution to reach a larger customer base efficiently, saving time and resources.
    • Data analytics and reporting: Access comprehensive analytics and reports to gain actionable insights. Additionally, benchmark your NPS scores against industry standards and competitors.
    • Integration with CRM systems: Seamlessly integrate with CRM systems to centralize customer data.

3) Grapevine Surveys

Rating: ⭐5/5

Pricing: $25/month with a 28-day free trial.

Grapevine Surveys is a comprehensive survey with powerful features to help you collect feedback and make data-driven decisions to improve customer satisfaction.

Key features:

    • Customization: Create customized surveys, and utilize a variety of question types, including multiple-choice, rating scales, and open-ended questions. Engage respondents on the go with mobile-friendly surveys.
    • Multi-channel distribution: Reach a wider audience by distributing surveys through various channels like email, websites, and social media.
    • Collaboration and teamwork: Collaborate with team members and stakeholders to create, review, and analyze surveys together.
    • Survey logic and skip logic: Create dynamic surveys with logic rules to customize the survey flow based on respondents’ answers.

4) Fairing: Post Purchase Surveys

Rating: ⭐5/5

Pricing: Pricing begins at $49/month with a free trial of 14 days.

With its customizable surveys, real-time analytics, and automated follow-up emails, Fairing empowers you to understand customer satisfaction and improve post-purchase experiences.

Key features

    • Customizable surveys: Create tailored post-purchase surveys using customizable survey templates.
    • Real-time analytics: Gain valuable insights with real-time data analysis, allowing you to track customer satisfaction.
    • Net promoter score (NPS) surveys: Measure customer loyalty and satisfaction with NPS surveys, identifying promoters, passives, and detractors.
    • Multi-channel feedback collection: Collect feedback through various channels, including email, SMS, and embedded surveys.
    • Integration with e-commerce platforms: Seamlessly integrate with popular e-commerce platforms to gather post-purchase data and trigger surveys automatically.
    • Customer segmentation: Analyze survey responses to identify patterns and target specific customer groups for personalized improvements.

5) POWR: Customer Survey

Rating: ⭐4.5/5

Pricing: Free; plans start from $9.99/month.

Elevate your business with versatile surveys that serve multiple purposes. POWR helps you gather valuable post-purchase feedback, including insights on store layout, product selection, and ease of purchase.

Key features

    • Customization: Create personalized surveys with a user-friendly interface and drag-and-drop functionality.
    • Multiple distribution channels: Share surveys through various channels such as email, social media, and website embedding.
    • Mobile-optimized surveys: Engage customers on the go with mobile-optimized surveys.
    • Integration: Integrate seamlessly with CRM systems to centralize customer data and enhance customer relationship management.
    • Survey Reporting and Exporting: Gain instant access to real-time analytics and reports, and export survey data and reports in various formats.

6) Fyrebox Quizzes

Rating: ⭐4.7/5

Pricing: Free plan available; paid plans start at $24/month

Fyrebox empowers you to boost sales and capture leads by creating engaging quizzes to gather valuable data and drive business growth.

Key features

    • Interactive quizzes: Easily create interactive quizzes that engage and entertain your audience.
    • Lead generation: Capture leads directly from your quizzes and grows your email subscriber list for effective marketing campaigns.
    • Customization: Customize the design, and choose from a variety of quiz types, and question formats, to create engaging quizzes.
    • Embedding and integration: Easily embed quizzes on your e-commerce website or integrate them with popular platforms like Shopify and WordPress.
    • Gamification elements: Add gamification elements like timers, scoring, leaderboards, etc.

7) Neowauk – Surveys, Quiz, Wheels

Rating: ⭐4.8/5

Pricing: Free; pricing begins from $20.95/month with a 5-day free trial.

Neowauk is a versatile app that enables you to create a range of interactive popups, including lead capture forms, feedback collection, product quizzes, games, and recommendations.

Key features

    • Versatile popup creation: Create a variety of popups, including surveys, quizzes, and spinning wheels. Additionally, utilize popups to offer personalized product recommendations
    • Lead capture: Capture leads and collect emails through customizable popups, helping you grow your subscriber list for effective marketing campaigns.
    • Product Quizzes and Games: Create engaging quizzes and games to entertain your audience, and drive interaction.
    • Intuitive WYSIWYG Editor: Use the intuitive What-You-See-Is-What-You-Get (WYSIWYG) editor to easily customize the content, layout, and design of your popups without any coding knowledge.

8) Hulk NPS Post Purchase Survey

Rating: ⭐4.8/5

Pricing: $20/month with a 7-day free trial.

Supercharge your post-purchase experience with Hulk NPS Survey. Measure customer loyalty, gain real-time insights, and automate survey distribution for unstoppable growth.

Key features

    • Real-time analytics: Gain immediate insights into customer loyalty and satisfaction levels.
    • Automated survey distribution: Streamline feedback collection with automated survey distribution.
    • Customizable templates: Personalize the survey experience with customizable templates that reflect your brand.
    • Seamless integration: Integrate with your existing systems to streamline workflows and enhance efficiency.

9) Zigpoll Customer Surveys

Rating: ⭐5/5

Pricing: Free; plans begin from $10/month. 

Zigpoll Customer Surveys enables you to create customized surveys, analyze responses, and make informed decisions for enhanced customer satisfaction.

Key features

    • Embeddable surveys: Easily embed surveys on your website or share through email, social media, or other communication channels.
    • Survey logic and skip logic: Create dynamic surveys with logic rules, enabling customized experiences based on respondents’ answers.
    • Collaboration: Collaborate with team members to create, review, and analyze surveys together for improved decision-making.
    • GDPR compliance: Ensure data protection and privacy with Zigpoll’s adherence to GDPR guidelines, maintaining the trust of your customers.

10) Post Purchase Surveys

Rating: ⭐3.4/5

Pricing: Free; plans start from $7/month.

Post Purchase streamlines feedback collection by allowing you to ask crucial questions on the order confirmation page.

Key features

    • Order confirmation integration: Seamlessly integrate surveys into the order confirmation page to gather customer feedback at a critical touchpoint.
    • Customizable surveys: Customize surveys with a variety of questions, including those related to customer acquisition, satisfaction, recommendations, and shopping experience improvement.
    • Integration capabilities: Integrate the Post Purchase Surveys tool with other platforms and systems.
    • Customer segmentation: Segment survey responses based on different customer groups or purchase behaviors for targeted analysis.

Conclusion

In summary, the 10 apps mentioned above offer a wide range of features to help you gather valuable customer feedback and drive business growth. 

Customer Guru Net Promoter NPS specializes in measuring customer loyalty, Grapevine Surveys and POWR offer versatile survey options, and Fairing focuses on post-purchase feedback. If you want to create an engaging experience, Fyrebox and Neowauk are great options. 

However, when it comes to comprehensive review management and customer service solutions, Saufter emerges as the top recommendation. It covers essential aspects such as review management, customer service, and overall customer satisfaction. 

By choosing Saufter, you can streamline your survey processes and ensure a seamless experience for your customers.

Try Saufter for free! No credit card details are needed.

Reduce

Refunds

Automate Customer Support

Group 6342@2x
Refunds
Group 6342@2x
Order delay monitoring
Group 6342@2x
Subscription modifications
Group 6342@2x
Missing orders
Group 6342@2x
Subscription cancellations
Group 6342@2x
Much more
Claim Your 6 Months Of FREE Credits Now

Reduce Refunds
Automate Customer Support

Group 6342@2x
Refunds
Group 6342@2x
Order delay monitoring
Group 6342@2x
Missing orders
Group 6342@2x
Much more
Claim Your 6 Months Of FREE Credits Now

AUTOMATE CUSTOMER SERVICE AND REDUCE REFUNDS

Claim Your 6 months of FREE Credits Now!

Get the code. Use anytime in the next 6 months.

Helplama Helpdesk is now Saufter.io!