Last Updated: April 2024
Are you a Shopify store owner who wants to provide top-notch customer support to your customers?
If yes, then here’s great news for you! According to recent research, 51% of customers prefer technical support through a knowledge base.
There are several Shopify ticket-to-knowledge base apps available that can help you take your customer service to the next level.
These apps are specifically designed to streamline your support process, reduce response times, and increase customer satisfaction.
Here are the top 5 Shopify tickets to knowledge base apps for 2024
1) Saufter
Rating:⭐5/5
Pricing: Custom pricing
Saufter includes a knowledge base feature that allows customers to find answers to their questions without having to contact customer support.
Features
- Live Chat with Knowledge Base Integration – This integration will enable you to send and suggest relevant articles from your knowledge base directly to your chat without any hassle.
- Self-service portal – You can automate various customer service tasks such as returns, exchanges, refunds, order modifications, address changes, warranty claims, and more. Automated order scanning – With Saufter, you can integrate all your customer support channels and scan your orders for delayed delivery issues to provide proactive customer support.
- View customer history – Access all customer interactions in one place with a unified view of live chat, email, social media, and other channels.
- Smart insights and reports – Allows you to easily view knowledge-based insights and reports to help you make data-driven decisions.
2) Reamaze
Rating:⭐4.6/5
Pricing: Paid plan starts at $29/month with a 14-day free trial.
With Reamaze, you can streamline all your customer interactions in one place, automate responses, and provide timely support to your customers.
Features
- Flexible Customization – You have the freedom to customize your FAQ to perfectly match your brand. You can even host it on its domain or embed it within your site or app.
- Powerful Search – With the help of real-time search and robust keyword meta tags, your FAQs can be easily navigated, allowing customers to access the answers they need promptly.
- Embedded Everywhere – Reamaze makes it easy to embed your FAQs on your site, in your app, and even within Reamaze chat. This provides a true self-help experience for your customers.
- FAQ Bot – This Bot automatically suggests relevant articles to your customers based on their queries.
- Video Assistance – By enabling video and audio communication, you can provide direct and more accurate help.
3) Gorgias
Rating:⭐4.3/5
Pricing: Price starts at $10/month with a 7-day free trial.
The Gorgias helpdesk allows your customers to easily submit tickets and track their progress.
Once a ticket is resolved, Gorgias’s support agents have the option to add the resolution to the knowledge base.
Features
- Efficient Ticketing System – You can easily create tickets for customer queries and concerns, ensuring that each issue is addressed individually.
- Streamline Support – With a streamlined helpdesk, you’ll have all your customer’s data displayed when you’re talking to them.
- Super-Powered Knowledge – With natural language processing (NLP), Gorgias can understand what your customers are asking and provide them with relevant articles from your Help Center.
4) Richpanel
Rating:⭐5/5
Pricing: Paid plan starts at $29/month with a 14-day free trial.
Simplify your customer support with a self-service portal. Automate commonly asked questions and free up agents to handle more complex cases.
Features
- Widget Integration – The integration helps agents quickly look up information for a customer’s query and provide accurate answers effortlessly.
- Efficient Automation – Richpanel can help you streamline your workflows, automate repetitive tasks, and intelligently route tickets to the right agents.
- Real-time Insights – With real-time insights, you can quickly identify areas that need improvement and focus on providing exceptional support to your customers.
- Custom Help Center – You have the power to create a custom Help Center that fits your business needs and provides your customers with the support they need, whenever they need it.
- Ticket Management – This integrates all your support channels and provides personalized customer data to your agents, allowing them to prioritize and resolve tickets more efficiently.
- Live Chat – This feature enables customers to connect with support agents in real time, providing instant solutions to their queries.
5) Tidio
Rating:⭐4.8/5
Pricing: Free; paid plan starts at $19/month
You can manage all your customer messages in one place with Tidio’s simple, yet strong helpdesk solution.
Features
- Simplify Support – This ticketing system provides a centralized location for all customer requests, allowing your support teams to track, prioritize, and respond to each request efficiently.
- Check Ticket History – Access your ticket history easily by storing all your tickets in one place.
- ChatBots– With their chatbots, you can easily respond to your customer’s most common questions across channels, such as Instagram and Facebook.
- FAQ Wizard – By extracting the questions and answers from your website’s FAQ pages, you can create a bot capable of promptly responding to these inquiries.
- Smart Views – With Smart Views, you can quickly identify urgent requests and respond to them faster, providing your customers with a better experience.
At Last!
At last, the use of Shopify Ticket to Knowledge Base Apps in 2024 will enable your agents to provide customers with accurate and relevant information quickly and efficiently.
In addition, Saufter is a standout choice among the top 5 Shopify ticketing to knowledge base apps.
What sets Saufter apart is its Live Chat with Knowledge Base Integration, which provides a seamless customer experience.
Now is the ideal time to streamline your workflow with Saufter’s 6-month free credit offer.
Don’t hesitate any longer, sign up for Saufter today and take advantage of the 15-day free trial to increase your productivity!
