Last Updated: December 2023
Hey there! Looking to explore some alternatives to Shipway for your order-tracking needs? You’ve come to the right place!
We’ve gathered some exciting options that offer robust tracking features and efficient notification systems to keep you in the loop about your shipments.
Now, without further ado, let’s explore these 7 Shipway alternatives and competitors that are making waves in the e-commerce industry in 2023!
What you should look for in a shipment automation platform
When selecting a shipment automation platform, there are several key factors to consider.
Firstly, it’s important to assess the platform’s integration capabilities with your existing systems. This may include your e-commerce platform or inventory management software, to ensure seamless data flow.
Look for a solution that offers a wide range of shipping carrier integrations to provide flexibility and choice. Additionally, robust tracking features that offer real-time updates, delivery notifications, and customizable tracking pages are crucial for enhancing customer satisfaction. A user-friendly interface, with intuitive navigation and comprehensive reporting tools, can greatly simplify your operations.
Lastly, scalability and reliability are vital, as your business grows, so seek a platform that can handle increased shipment volumes efficiently and offers strong customer support.
7 Best Shipway Alternatives you need to know
1) Helplama Helpdesk
Helplama Helpdesk is an all-in-one solution designed specifically for e-commerce businesses. With seamless integration with popular platforms like Shopify, WooCommerce, Magento, and BigCommerce, it consolidates information in a single platform.
Its intuitive and customizable interface makes it a top choice for managing returns and customer inquiries in 2023.
- Track order & shipping status: Track the status of each order and deliver real-time updates to your customers.
- Automated order monitoring: Helplama monitors your orders 24×7 and detects delivery delays beforehand. This empowers you to resolve any issues on time and reduce ticket volume.
- View entire order history: Get a unified view of the entire order history of your customer’s orders including order details and tracking updates at your fingertips.
- 24×7 live chat self-service portal: It offers a self-service portal with a 24×7 live chat feature, enabling your customers to resolve common issues independently.
- Automate order address changes: Allows your customers to change the shipping address even after placing the order.
- Automate order modifications: Enables your customers to modify order quantities and make other necessary changes to their details with ease.
- Smart reports and insights: Gives you actionable insights on agent performance, customer behavior, sales, and overall business operations.
2) ClickPost Returns Plus
Pricing: Install for free; Paid plans start from $49/month.
ClickPost Returns Plus is a robust returns management solution designed to help you streamline and optimize your shipping processes. It offers several key features:
- Centralized returns management: Simplify your returns handling by centralizing all return requests and information in one place.
- Customizable return policies: Tailor return policies to meet your business needs, providing flexibility and control over the return process.
- Automated return label generation: Generate return labels automatically, saving time and effort for both customers and your team.
- Real-time tracking: Keep customers informed about the status of their returns with real-time tracking updates.
- Analytics and reporting: Access detailed analytics and reporting features to gain insights into return trends, identify areas for improvement, and make data-driven decisions.
- Integration with carrier services: Seamlessly integrate with carrier services to simplify your shipping process.
- Multi-channel support: Manage various channels, including e-commerce platforms, marketplaces, and retail stores from a single platform.
Pricing: Free; Paid plans begin at $17/month.
Shiprocket simplifies eCommerce shipping by providing a range of features that optimize order fulfillment, and streamline shipping operations for your business.
- Multiple courier partners: Access a network of courier partners to choose the most suitable shipping option based on cost, speed, and service quality.
- Automatic order syncing: Seamlessly sync orders from various platforms, such as Shopify, WooCommerce, and more.
- Smart order allocation: Assigns orders to the most appropriate courier partner based on factors like weight, destination, and serviceability.
- Real-time tracking: Keep your customers informed with real-time tracking updates, allowing them to track their shipments throughout the delivery process.
- Customized shipping solutions: Enables you to set your own shipping rates, create branded tracking pages, and provide a personalized shipping experience for your customers.
- COD and RTO management: Streamline Cash-on-Delivery (COD) and Return-to-Origin (RTO) processes, including automated reconciliations and seamless management of returns.
Vamaship is an innovative shipping platform that offers comprehensive logistics solutions and provides a range of features to streamline your shipping processes.
- Multi-carrier integration: Integrates with multiple shipping carriers, allowing you to compare rates and choose the best shipping option.
- Automated document generation: Automatically generate shipping documents such as airway bills, labels, and invoices, for accurate documentation.
- Real-time tracking and notifications: Get real-time tracking updates and notifications, and stay informed about the status of your shipments.
- Bulk shipping management: Process and manage multiple shipments simultaneously, streamlining operations and saving time.
- Return management: Helps to simplify your return management and ensures efficient reverse logistics.
- Analytics and reporting: Make data-driven decisions and optimize your shipping strategies with the help of actionable insights into shipping trends, costs, and performance.
Pricing: Free; May have additional charges.
Packlink PRO is a comprehensive shipping platform that offers advanced logistics solutions for businesses. Let’s take a look at its features:
- Multi-carrier integration: Integrates with multiple shipping carriers so you can choose the best options, and manage all shipments from a single platform.
- Shipping automation: Automate common shipping tasks, including order import, label generation, and tracking.
- Bulk shipping management: Enables you to process and manage multiple shipments simultaneously.
- Customized shipping options: The shipping costs, packaging options, and delivery preferences can all be set up to suit your needs.
- API integration: Connect your e-commerce platforms or systems directly with Packlink PRO for streamlined shipping processes.
- Dedicated customer support: Packlink PRO provides dedicated customer support to assist you with any shipping-related queries or issues.
6) Zipcode Checker - Zippy
Pricing: Free plan is available; Pricing starts from $5.97/month with a 3-day free trial.
Zipcode Checker – Zippy is a convenient app that allows your customers to easily check the availability of products or services based on their location’s zip code. It offers several key features:
- Real-time zip code verification: Zippy provides real-time verification of zip codes, ensuring accurate and up-to-date information.
- Customizable messages: Customize your messages based on zip code availability, providing tailored information to your customers.
- Easy setup and configuration: The app offers a user-friendly interface, making it easy to set up and configure zip code verification for your store without requiring extensive technical expertise.
- Enhanced order fulfillment: With the ability to validate zip codes, you can ensure that orders are placed correctly, minimizing shipping errors and improving order fulfillment efficiency.
7) Pirate Ship: CheapARR Shipping
Pricing: Free; May have additional charges.
Pirate Ship is a cost-effective shipping solution known for its cheap shipping rates. It offers a range of features if you’re looking to optimize your shipping operations while keeping costs low.
- Discounted shipping rates: Provides access to heavily discounted shipping rates, allowing you to save money on shipping expenses without compromising on service quality.
- Simple and intuitive interface: It has a user-friendly interface that makes it easy to navigate and manage shipments.
- Batch label printing: Enables batch label printing, allowing you to efficiently process multiple shipments at once.
- Real-time tracking: The platform provides real-time tracking updates so you can monitor the progress and delivery status of your shipments.
- Address validation: Includes address validation features to minimize delivery errors, ensuring accurate and timely delivery of packages.
- Seamless integration: Integrates with popular e-commerce platforms, making it seamless to import orders and streamline your shipping process.
In conclusion, if you’re in search of reliable alternatives to Shipway for order tracking in 2023, we’ve presented you with 7 fantastic options to consider. With the booming e-commerce industry and the increasing importance of efficient shipment tracking, these alternatives offer robust features to enhance your workflows.
Remember, each of these alternatives has its unique strengths, so it’s crucial to evaluate them based on your specific needs. However, we would like to suggest one standout solution: Helplama Helpdesk.
While not solely focused on order tracking, Helplama Helpdesk offers a comprehensive customer support platform that can greatly enhance your post-purchase experience. It not only tracks orders but also combines order management, ticketing systems, and automation tools to streamline your customer service operations.
So, whether you’re a small business or a large enterprise, Helplama Helpdesk is worth considering as a comprehensive solution that goes beyond order tracking to enhance your overall customer support experience.
Moreover, you can get 6 months of free credits if you sign up now!