Last Updated: February 2024
In today’s fast-paced world, efficient order tracking has become a crucial aspect of successful business operations. 80% of consumers say they want to be able to track their orders, thus it has become more of a necessity to remain competitive.
While Rush Order has gained popularity, it’s essential to explore other alternatives that can elevate your workflow and provide added features and functionalities. That’s why we’ve curated a comprehensive list of the 6 best Rush Order Tracking alternatives that are revolutionizing the industry.
What you should look for in an order tracking software
When choosing an order tracking software, it’s crucial to consider the essential features listed below:
- Comprehensive tracking capabilities: A robust order tracking software should provide real-time visibility into the status and location of orders. This enables you to track shipments from the moment they leave your warehouse to their final destination.
- Customizable alerts: Look for software that allows you to set up automated notifications and alerts for key milestones, such as order fulfillment, shipment delays, or successful deliveries.
- Integration: It should be able to seamlessly integrate with your existing systems, such as e-commerce platforms or inventory management software. This allows for efficient order tracking and data synchronization.
- Intuitive user interface: An easy-to-use interface enhances user experience and minimizes the learning curve for your team, allowing them to navigate the software effortlessly.
- Reporting and analytics: Advanced reporting features enable you to gain valuable insights into order trends, delivery performance, and customer behavior. Such information is essential to make data-driven decisions for future optimizations.
List of 6 best Rush order tracking alternatives you should check
1) Helplama Helpdesk
If you’re looking for a hassle-free alternative to Rush to track your orders, Helplama Helpdesk’s user-friendly system is a great choice. It is a powerful tool with a comprehensive suite of features that help you to always stay up-to-date on the status of your orders.
- Track order status: With the help of an automated scanning system, you can get essential updates about your orders such as location, delivery status, expected delivery date, etc., in real-time.
- Automated order monitoring: Helplama monitors your orders 24×7 and notifies you immediately upon detecting any potential delays. This allows you to instantly address the issues and ensure a smooth experience for your customers.
- Automate e-commerce workflows: Streamline your e-commerce workflows by automating repetitive tasks such as returns/exchanges, order modification, address change, etc. This feature not only saves time but also helps to enhance operational efficiency.
- View the entire order history: Helplama offers a unified view of the complete order history of your customers. With the help of relevant information such as order details and tracking updates at your fingertips, you can provide more personalized support to your customers.
- Live chat + knowledge base: Through the combined power of live chat and knowledge base, your customers can find solutions to common queries such as checking order status, and initiating returns/exchanges, on their own.
- Smart reports and insights: In addition to key performance metrics, you can even get helpful insights on spikes in refunds, order delays, etc.
2) Omega - Order Tracking
Pricing: Free plan with limited features; Basic plan starts from $9.99/month
Omega Tracking is another great alternative to Rush, designed to streamline your order-tracking process and ensure that you stay informed about the whereabouts of your orders at all times.
- Real-time tracking updates: Provide your customers with real-time updates on the status and location of their shipments, ensuring transparency throughout the delivery process.
- Embedded tracking page: Seamlessly integrate the tracking page directly into your Shopify store, allowing your customers to track their orders without being redirected to external websites.
- Customization: Tailor the look and feel of the tracking page to match the design and branding of your store.
- Multi-carrier support: The app supports multiple carriers, giving your customers the flexibility to track orders from various shipping providers all in one place, simplifying the tracking process.
- Email and SMS notifications: Automatically send order tracking notifications to your customers via email or SMS, keeping them informed about the progress and reducing support inquiries.
- Order lookup widget: With the help of an order lookup widget, you can enable your customers to track their orders using order numbers or tracking IDs.
3) Track123 Order Tracking Upsell
Track123 is an all-in-one tool that provides tracking updates, customizations, and automated notifications, ensuring transparency and customer satisfaction throughout the delivery process.
- Embedded tracking page: Integrate the tracking page into your Shopify store, enabling your customers to track their orders without leaving your website.
- Customizations: The appearance of your tracking page can be customized to align with your brand’s look and design.
- Real-time tracking updates: Provide customers with up-to-date tracking information and keep them informed about the status of their orders.
- Multiple carrier support: Track123 supports a wide range of shipping carriers, consolidating tracking information from different providers into one platform.
- Automated notifications: Automatically send email and SMS notifications to your customers about important updates, such as order fulfillment, shipment delays, or successful deliveries.
4) AfterShip Order Tracking
Pricing: Free plan for 50 shipments per month; Paid plans start from $11/month with a 7-day free trial.
AfterShip is a proactive order-tracking app that helps you to efficiently manage and optimize your delivery performance.
- Multi-carrier tracking: The platform supports tracking from 1097 carriers worldwide. This allows you to provide your customers with a unified tracking experience regardless of the shipping provider.
- Tracking updates: Provide real-time tracking updates on the status and location of the orders to keep your customers informed throughout the delivery process.
- Customization: Customize the tracking page with your store’s branding, creating a consistent customer experience.
- Email and SMS notifications: Automatically send order tracking notifications via email or SMS.
- Insights and analytics: Gain valuable insights into delivery performance, carrier reliability, and customer behavior through AfterShip’s comprehensive delivery analytics.
5) Parcel Panel Order Tracking
Pricing: Get a free plan for up to 20 orders per month; Paid plans start from $9/month.
Parcel Panel is designed to help you provide the best post-purchase experience to your customers enabling you to boost customer satisfaction and ultimately improve sales.
- Real-Time tracking updates: Keep your customers updated with real-time tracking updates on the status and location of their orders.
- Customization: Adjust the appearance of your tracking pages to align with your brand’s design, for a consistent and customer experience.
- Multi-Carrier support: Allow your customers to track their orders from various shipping providers, all in one place with the help of multi-carrier support
- Notifications: The app automatically sends email notifications to customers, keeping them updated on their order’s progress and reducing the need for manual communication.
- Analytics and reporting: Parcel Panel provides comprehensive analytics, giving you valuable insights into your performance, carrier reliability, and customer behavior.
6) TrackingMore - Order Tracking
Pricing: Free up to 50 orders; Paid plans start from $9/month with a free trial of 14 days.
With its robust features and seamless integration, TrackingMore is designed to enhance the post-purchase experience for your customers. Say goodbye to tracking complexities and elevate your business with the help of TrackingMore.
- Tracking updates: With real-time tracking updates on the status and location of the orders, keep your informed throughout the delivery process.
- Multi-carrier support: Provide a unified tracking experience for your customers regardless of the shipping provider.
- Customization: Customize the tracking pages with your brand’s colors, design, and feel.
- Notifications: Automatically sends order tracking notifications via email or SMS to keep your customers informed about the progress of their orders.
- Delivery analytics: Get insights into delivery performance and customer behavior with TrackingMore’s comprehensive delivery analytics.
To wrap it up, finding the right order-tracking app is critical to streamline your operations and enhance customer experience. While the Rush order tracking app offers impressive features, it’s worth exploring the above alternatives that are packed with a range of unique features.
Although, there is one standout option worth considering: Helplama Helpdesk. It is a complete solution that helps to elevate your e-commerce workflows through its unique capabilities and powerful automation. Moreover, if you sign up now, you can get 6-months of free credits instantly!
So take your time to explore all your alternatives to stay competitive, we hope this article was helpful.