9 Best RMA Apps for Shopify

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9 Best RMA Apps for Shopify

Last Updated: July 2024

Hey there, Shopify store owners! Are you looking for hassle-free ways to manage your product returns and exchanges? If so, you’re in luck! In today’s blog, we’re diving into the world of RMA apps, where the mahelgic happens when it comes to handling returns, merchandise authorizations, and exchanges with ease.

As an online retailer, managing product returns can be a challenging task. But fear not! With the right RMA app, you can transform your returns process into a seamless and customer-friendly experience. 

So, get ready to make returns management a breeze, boost customer satisfaction, and keep your online store running smoothly. Let’s dive in and discover the 9 best RMA apps for Shopify that will revolutionize your returns game!

  1. Saufter
  2. Order returns by Return Prime
  3. ReturnZap ‑ Returns Management
  4. ReturnGO Returns & Exchanges
  5. EcoReturns: AI Powered Returns
  6. Exchange It: Return Management
  7. Easy Returns Management System
  8. Indian Logistics Services
  9. AfterShip Returns

1) Saufter

Rating: ⭐5/5

Pricing: Personalized

Welcome to Saufter, your ultimate solution for hassle-free returns! Say goodbye to manual processes and hello to happy customers. It’s user-friendly interface and comprehensive features streamline the entire return journey, ensuring a seamless experience for your buyers.

Key Features

    • Automate Returns: Let your buyers access and initiate returns through a self-service portal. No more manual hassle! 
    • Easy Return Labels: Your team and customers can effortlessly download return labels. 
    • Anti-Refund Strategies: With the help of an AI algorithm, entice customers with the best deals to encourage exchanges and reduce refunds. 
    • 24/7 Order Monitoring: Monitor 24/7 for any delivery delays or issues, ensuring a positive experience.
    • Track key metrics: Identify trends and enhance your return process by tracking important return metrics.

2) Order returns by Return Prime

RMA app - Order returns by Return Prime

Rating: ⭐5/5

Pricing: Free; Grow plan starts from $19.99/month; Scale is a custom plan

Order returns by Return Prime app allows you to handle all your returns, exchanges, and refunds in one convenient place. Find out more about its features below.

Key Features

    • Return Portal: Provide a customer-friendly return portal that can be fully customized to match your brand’s identity. 
    • Return Label: Automatically send return labels to customers. 
    • Replacement Orders: Create replacement orders directly within Shopify. 
    • Refund Options: Offer refunds to cards or gift cards, regardless of your Shopify plan. 
    • In-Store Returns: Enable in-store returns to provide customers with a convenient return option. 
    • Return Policy: Set your own return policies according to your business requirements. 
    • Seamless Integration: Connect with your preferred logistics and 3PL partners.
    • Easy Migration: Effortlessly migrate from any other returns app to Return Prime.

3) ReturnZap ‑ Returns Management

RMA app - ReturnZap ‑ Returns Management

Rating: ⭐5/5

Pricing: Plans begin at $8.95/month; 14-day trial

As a top-notch Shopify RMA app, ReturnZap streamlines your returns management process, making it a breeze to handle returns, exchanges, and refunds. Here are ReturnZap’s key features:

Key Features

    • Returns Setup: Set up and customize your return policies effortlessly to meet your unique business needs. 
    • Returns Portal: Empower customers to initiate returns through a user-friendly portal. 
    • Return Labels: Generate and send return labels to shoppers automatically. 
    • In-Store Returns: Offer the convenience of in-store returns for a smoother return process. 
    • Refund Options: Provide various refund methods, including store credit, gift cards, or card refunds. 
    • Email Notifications: Keep customers informed with personalized email updates throughout the return process.
    • Returns Analytics: Gain valuable insights into your return metrics to optimize your returns process and boost customer satisfaction.

4) ReturnGO Returns & Exchanges

RMA app - ReturnGO Returns & Exchanges

Rating: ⭐4.9/5

Pricing: 14-day trial; paid plans start at $17/month

With ReturnGO Returns & Exchanges, automate your returns process and provide a seamless post-purchase experience for your customers with a branded self-service return portal.

Key Features

    • Hassle-Free Exchanges: Enable one-click exchanges for a smooth and quick exchange process. 
    • Customizable Policies: Tailor your return and exchange policies, eligibility conditions, and resolutions to fit your business needs. 
    • AI-Powered Portal: Delight customers with an automated and AI-powered return portal. 
    • Return Reasons: Offer various return reasons, follow-up questions, and image and video upload options for comprehensive returns data. 
    • Automation Rules: Set up automation rules for tasks like auto-exchange, auto-refund, auto-approve, and auto-credits. 
    • Pre-Paid Shipping Labels: Provide your customers with pre-paid return shipping labels.
    • Seamless Integrations: Connect with shipping carriers, 3PLs, ERPs, helpdesks, APIs, and more.

5) EcoReturns: AI Powered Returns

RMA app - EcoReturns AI Powered Returns

Rating: ⭐4.9/5

Pricing: Free to install; paid plans begin from $19/month

EcoReturns: AI Powered Returns is the ultimate Shopify RMA app that revolutionizes returns and exchanges while promoting sustainability. With its AI and chatbot capabilities, this app streamlines the entire returns process, saving you time & money, and reducing emissions.

Key Features

    • Automated Returns: Say goodbye to manual tasks as EcoReturns automates pickups, shipping labels, refunds, store credits, and exchanges. 
    • Customizable Shipping: Use inbuilt discounted labels/shipping or seamlessly connect with your preferred shipping provider. 
    • AI Tools: Leverage AI-based growth tools to prevent returns, and RTO, and improve profitability for your Shopify store. 
    • Seamless Integrations: EcoReturns offers APIs and integrations with various shipping carriers, 3PL, ERP, OMS, CRM, and dropshipping platforms.
    • Chatbot: Enhance customer experience with a ChatGPT-powered chatbot, providing top-notch support for your customers.

6) Exchange It: Return Management

RMA app - Exchange It Return Management

Rating: ⭐4.9/5

Pricing: Basic plan costs $9.99/month; 7-day trial

Simplify your workflow, enhance customer satisfaction, and boost your Shopify store’s success with Exchange It: Return Management’s following features:

Key Features

    • Hassle-Free Returns: Streamline returns and exchanges with a user-friendly portal for customers and merchants. 
    • Automated RMA Process: Automate the entire returns process, from generating RMA numbers to issuing refunds or replacements. 
    • Customizable Policies: Set up flexible return policies and eligibility conditions to suit your business needs. 
    • Analytics & Reports: Access valuable insights into return trends, helping you make data-driven decisions to improve your operations.
    • Seamless Integrations: Exchange It integrates seamlessly with various shipping carriers and third-party apps.

7) Easy Returns Management System

RMA app - Easy Returns Management System

Rating: ⭐4.9/5

Pricing: $19.99/month with a 30-day trial

Say hello to the Easy Returns Management System by Spice Gems – your ultimate solution for hassle-free returns and exchanges. With this user-friendly app, managing returns becomes a breeze, ensuring a seamless experience for both you and your customers.

Key Features

    • Returns Process: Automate the entire returns process from initiation to resolution. 
    • Customizable Policies: Configure flexible return policies and conditions to match your business needs. 
    • Return Portal: Create a personalized and branded return portal for a professional and consistent look. 
    • Multi-Channel Support: Manage returns from various channels like Shopify, WooCommerce, and more, all in one place.
    • Analytics & Insights: Access valuable data and insights to optimize your returns strategy and improve customer satisfaction.

8) Indian Logistics Services

RMA app - Indian Logistics Services

Rating: ⭐4.7/5

Pricing: Plans begin from $9.99/month

Ship orders using 10 leading Indian logistics services, including Delhivery, FedEx, Bluedart, and more. With features like bulk order processing, automatic AWB number generation, and real-time tracking, streamline your shipping process and save valuable time.

Key Features

    • Order Processing: This lets you process multiple orders at once to save time. 
    • AWB Number Generation: Automatically generate AWB (Airway Bill) numbers. 
    • GST-Enabled Invoices: Print packing slips and order invoices with GST-enabled invoice templates. 
    • Pickup Request: Request pickups for orders, making it convenient to dispatch packages for delivery. 
    • Return Management: Efficiently manage return requests, ensuring a smooth returns process. 
    • Email Notifications: Keep your customers informed with email notifications for different events. 
    • Real-Time Tracking: Track shipped orders in real-time, providing your customers with accurate information on their deliveries.

9) AfterShip Returns

RMA app - AfterShip Returns

Rating: ⭐4.6/5

Pricing: Free; paid plans start from $29month

Make customer satisfaction a top priority with AfterShip Returns – the essential tool for efficient and hassle-free returns. Enjoy easy label generation, customizable return policies, and real-time tracking for better customer experiences.

Key Features

    • Returns Management: Streamline your returns process with automated label generation and processing. 
    • Return Policies: Tailor return policies to fit your business needs. 
    • Real-time Tracking: Keep customers informed with real-time tracking updates for their return shipments. 
    • Centralized Management: Manage all return requests, refunds, and exchanges in one user-friendly interface.
    • Integrations: Connect with popular carriers and platforms to effortlessly sync data and enhance your returns process.


In conclusion, when it comes to managing returns and exchanges, these 9 RMA apps for Shopify offer a range of features to suit different business needs. From automated workflows to user-friendly interfaces, each app brings unique benefits to the table.

However, if you’re looking for a comprehensive solution that saves time, improves customer satisfaction, and streamlines your return process, we highly recommend Saufter. Its anti-refund strategies, real-time tracking, and customizable portal make it a standout choice.

Don’t settle for anything less than the best. Try Saufter today and witness the power of efficient returns management to boost your Shopify store’s success!



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