Last Updated: December 2023
There has been a surge in demand for efficient parcel management systems as the e-commerce market is predicted to reach US$3.65 trillion in 2023. Parcel Panel has emerged as an indispensable tool for businesses to streamline their shipping processes and enhance customer satisfaction.
However, with the market constantly evolving, it becomes crucial to explore alternative solutions that offer unique features and competitive advantages. In this article, we present the 6 best Parcel Panel alternatives and competitors in 2023. We will also provide you with a comprehensive overview of their key strengths and the benefits they bring to the table.
What you should look for in an order tracking software
It is imperative to ensure smooth operations by having effective order tracking if you wish to provide exceptional customer service. Below we have listed the key features you should look for:
- Real-Time Tracking: It should have the ability to track shipments in real-time enabling you to have up-to-date information on the package’s location and estimated delivery time.
- Multi-carrier support: Look for a software that supports multiple carriers, allowing you to integrate and track shipments from various shipping providers within a single platform.
- Customizable Notifications: Ensure it has customizable notifications to keep customers informed about shipment status updates, delivery delays, etc.
- Delivery Analytics: In addition to providing delivery analytics, it must help identify areas of improvement, as well as provide information about delivery performance.
6 best Parcel Panel alternatives
1) Helplama Helpdesk
Helplama is a great alternative to Parcel Panel, equipped with a comprehensive suite of features that help you to automate and streamline the majority of your e-commerce workflows.
- Track order status: Deliver real-time updates to your customers by tracking the status of each and every order.
- Automated order monitoring: Monitor your orders 24×7 and get notifications about any delays or delivery issues. This enables you to resolve problems on time and reduce ticket volume.
- View the entire order history: Get a unified view of your customer’s order history including order details and tracking updates at your fingertips.
- Live chat + knowledge base: Integrate a knowledge base into your live chat, allowing your customers to resolve common issues such as initiating returns/exchanges, order modifications, etc, on their own.
- Automate order address changes: Enable your customers to change shipping addresses even after placing the order.
- Automate order modifications: Allow your customers to edit order quantities or modify other details, all by themselves.
- Smart reports and insights: Access valuable insight into order performance, delivery time, and customer satisfaction.
2) DCL Logistics and Fulfillment
DCL Logistics and Fulfillment helps to improve your efficiency with a wide range of features including inventory management, global shipping, real-time reporting, and custom packaging.
- Inventory management: Track your stock levels, and automate restocking with robust inventory management tools.
- Global Shipping: With extensive international shipping capabilities, you can reach customers worldwide, ensuring seamless delivery and customs compliance.
- Reporting: The platform offers real-time reporting and analytics, providing you with valuable insights into order fulfillment, inventory, and other key metrics.
- Custom Packaging: It offers customized packaging solutions, allowing you to create a branded unboxing experience for your customers.
- Bundled Part Numbers: Create bundled part numbers, which can then expand into multiple part numbers at DCL Logistics. This feature simplifies inventory management and streamlines the fulfillment process.
3) PH Ship, Rate, and Track
Pricing: $19/month with a 15-day free trial.
PH Ship, Rate, and Track is a powerful shipping app that provides seamless integration with FedEx. It is equipped with features like real-time shipping rates, order tracking, address validation, etc., that help to simplify the shipping process.
- Real-time shipping rates: The app dynamically calculates accurate shipping rates in real time based on package dimensions, weight, origin, and destination. This ensures transparency and cost-effectiveness for businesses and customers.
- FedEx integration: Connect your FedEx account to the app and seamlessly integrate it with your store for streamlined shipping and access to FedEx services.
- Order tracking: Easily track the status of your shipments within the app. This allows you to provide up-to-date information to customers and ensure smooth delivery experiences.
- Address Validation: Validate the shipping addresses to minimize errors and reduce the risk of failed deliveries.
Pricing: Free plan available with limited features; get a 14-day free trial on paid plans starting from $29/month.
Easyship is a comprehensive shipping platform that serves as an alternative to Parcel Panel, offering a wide range of features to streamline the shipping process.
- Global shipping rates: Get access to discounted shipping rates from leading couriers, and choose the most cost-effective shipping options for your international shipments.
- Order tracking and notifications: With real-time tracking and automatic delivery notifications, keep your customers informed about the status of their shipments.
- Dynamic shipping rate options: Display real-time shipping costs and delivery times at checkout. This helps you drive conversions by providing transparent shipping information to customers.
- Streamlined global logistics: Easyship simplifies the process of shipping internationally through automated tax and duties calculations and customs documentation.
- Customization: Customize tracking, emails, and packaging slips with your own branding to provide a consistent customer experience.
- Insurance options: Easyship offers the ability to add insurance at checkout, giving your buyers confidence and protecting their shipments.
Pricing: $100/ month; May have additional charges.
Wonderment is another great alternative to Parcel Panel and offers a simple, effective way for businesses to keep customers informed about their orders.
- Tracking Page: Wonderment provides a branded and customizable order tracking page where customers can easily track the progress of their orders in real-time.
- Proactive delivery notifications: Send automated, personalized delivery notifications to customers at key stages of the shipping process, and keep them updated. Additionally, customers can also view estimated delivery dates for their orders.
- Order insights and analytics: The app provides you with valuable insights and analytics on delivery performance, customer engagement, and order trends.
6) Shipway - 5-in-1 Shipping App
Pricing: Plans start from $19.99/month with a 7-day free trial.
Shipway – 5-in-1 Shipping App is a comprehensive alternative to Parcel Panel that offers a range of unique features to simplify the shipping process for businesses.
- Order Tracking: Shipway provides a centralized dashboard where you can easily track and manage all your shipments from multiple carriers in one place.
- Tracking notifications: Automatically send tracking notifications to your customers to keep them updated
- Customization: It enables you to customize the tracking page to ensure it aligns with your brand.
- NDR Panel: The Non-Delivery Report (NDR) panel helps you to manage undelivered orders efficiently, providing insights and facilitating communication with carriers and customers for effective resolution.
So there you have it, a comprehensive look at the top alternatives and competitors to Parcel Panel in 2023.
While all the options presented offer unique features and benefits, one solution shines as a clear frontrunner: Helplama Helpdesk. It is equipped with robust features and specializes in enhancing e-commerce automation.
And it gets even better! If you sign up now, you can get 6 months of free credits so you can try and then decide if it is right for you.