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11 Best KnowledgeOwl Alternatives You Need To Know!

6 Best KnowledgeOwl Alternatives You Need To Know

Last Updated: March 2024

Are you in search of the perfect alternative to KnowledgeOwl? Look no further!

In this article, we have compiled a list of the top 11 KnowledgeOwl alternatives that are sure to meet your knowledge management needs.

With impressive user ratings and a track record of success, these alternatives offer robust features and intuitive interfaces. So, let’s explore these options and find the ideal knowledge management solution for your business.

What You Should Look For in Knowledge Base Software

When choosing knowledge base (KB) software, there are several key features you should consider to ensure it meets your organization’s needs:

1) Content Organization

Ensure the software allows you to structure and categorize your content effectively. This means that the software gives you features like categories, tags, and hierarchical organization to help you navigate and locate relevant articles easily.

2) Intuitive Interface

Look for software with a user-friendly interface that allows easy navigation and article creation. In fact, 88% of users consider ease of use as the most important factor when selecting software.

3) Robust Search Functionality

A powerful search feature is crucial for your users to find relevant information quickly. So, search for software that offers advanced search capabilities, such as keyword search, filters, and suggestions, to enhance the user experience and improve self-service success rates.

4) Analytics and Reporting

Look for software that provides analytics and reporting features to track article performance, user engagement, and search trends. Such data can help you identify knowledge gaps and continuously improve your knowledge base.

5) Customization Options

Consider software that allows you to customize the look and feel of your knowledge base. This enables you to create a seamless and consistent user experience that aligns with your brand identity.

Recommended: Complete Guide on Knowledge Base Design

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1) Saufter

Rating: ⭐5/5

Pricing: Personalized; 15-day free trial

If you’re seeking an alternative to KnowledgeOwl, let me introduce you to Saufter. It has an intuitive and user-friendly platform that simplifies your knowledge management process.

From comprehensive ticketing systems to customizable knowledge bases, Saufter offers a range of features to enhance your customer support operations.

There’s more to consider Saufter as your top choice as it offers flexible pricing options that beat KnowledgeOwl pricing!

Key Features

    • Omnichannel Support: Supports all channels, including chat, email, phone, SMS, social media, and WhatsApp.
    • Self-service Portal: Reduce support tickets by deploying self-service portals for returns/ exchanges, order modification, managing bugs, warranty claims, shipping address updates, etc.
    • Live Chat Integration With KB: Build and deploy your own internal and/or external knowledge base. Then, connect it with your live chat to deliver relevant articles to your customers directly in the chat widget.
    • Customization: Customize all the features like knowledge base, live chat, automated workflows, etc., as per your requirement and to match your brand identity. 
    • Smart Reports and Insights: Track, monitor, and get reports of key customer service metrics related to self-service options, returns, sales, customers, your agents, and overall, your business performance.

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2) Guru

Get-Guru logo

Rating: ⭐4.7/5

Pricing: 30-day free trial; The All-in-One plan is for $15/user/month; Enterprise is a custom plan

Guru is a robust alternative to KnowledgeOwl, offering a range of powerful features to streamline knowledge management and sharing. Its key features include:

Key Features

    • Conversational Interface: Allows you to create and update knowledge articles using natural language, making information easily accessible and eliminating the need for complex searches.
    • Collaborative Knowledge Base: Teams can collaborate in real-time, ensuring information remains up-to-date, and leveraging the collective expertise of the organization.
    • Smart Search: Guru’s intelligent search engine retrieves relevant information quickly, even with minimal search queries, saving time and improving productivity.
    • Access Controls & Permissions: Provides access controls and permissions so you can control who can view, edit, and contribute to specific knowledge articles. 
    • Mobile Accessibility: With Guru’s mobile app, your teams can access knowledge on the go, providing flexibility and ensuring information is available anytime, anywhere.
    • Customization: Customize the look and feel of your KB, incorporating your branding elements to provide a consistent user experience.

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3) Document360

Document360 logo

Rating: ⭐4.7/5

Pricing: Free; 14-day free trial; paid plans start from $149 per project/month

When comparing options like Guru vs Document360 as alternatives to KnowledgeOwl, the latter stands out with its intuitive interface and robust features.

With Document360, you can effortlessly manage and share knowledge, empowering your team with quick and easy access to the information they need.

Key Features

    • Content Editor: Document360’s user-friendly content editor lets you create and update knowledge articles. Its intuitive interface allows you to format content, add images and videos, and collaborate with ease.
    • Multiple Knowledge Bases: Build multiple KBs, each tailored to different teams or departments.
    • Advanced Search Capabilities: Enables your users to quickly find relevant information within your knowledge base. This intelligent search engine suggests related articles, making it effortless to navigate through content and locate specific details. 
    • Version Control: Track changes and maintain a detailed history of revisions made to knowledge articles. Thus, you can revert to previous versions if needed. 
    • Custom Branding & Design: Customize the appearance of your knowledge base to match your brand identity. Add your logo, choose color schemes, and apply custom CSS.
    • Insights: Provides valuable analytics and insights on article performance, user engagement, and popular search queries. This data helps you identify knowledge gaps, optimize content, and make informed decisions.

4) Zendesk

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4) Zendesk

Zendesk logo

Rating: ⭐4.3/5

Pricing: Zendesk Suite plans begin at $19 per agent/month with a free trial

Exploring Document360 alternatives? Look no further than these top picks as alternatives to KnowledgeOwl!

Zendesk is one such exceptional choice that combines comprehensive support features with efficient knowledge management capabilities. Let’s explore some of the key features of Zendesk.

Key Features

    • Help Center & KB: Includes a customizable Help Center and Knowledge Base, allowing you to create a centralized hub of information for your customers. You can easily create, organize, and update knowledge articles to provide self-service support options.
    • Answer Bot: Leverages artificial intelligence to automatically provide instant responses to common customer questions. Plus, it learns from interactions over time, continuously improving its accuracy and efficiency.
    • Community Forums: Create community forums and discussions where your customers can interact, share knowledge, and seek assistance.
    • Content Collaboration and Versioning: Enables multiple users to contribute, review, and edit content while keeping track of version history, ensuring accurate and up-to-date information.
    • Multilingual Support: Serve a global customer base with ease by translating knowledge articles into multiple languages.
    • Content Search and Categorization: Tag articles, use metadata, and leverage advanced search capabilities to improve knowledge discoverability and streamline information retrieval.

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5) Freshdesk

Freshdesk logo

Rating: ⭐4.4/5

Pricing: Free; pricing plans start from $15/agent/month; free trial for 14 days

Though Freshdesk is another powerful customer support software that can help you effectively manage your customer interactions, it offers a range of knowledge management features that make it a great alternative to KnowledgeOwl.

Key Features

    • Knowledge Base: Create a centralized repository of information. And, organize articles, FAQs, and tutorials to empower your customers with self-service options. 
    • Article Versioning: Easily manage updates and revisions by tracking different versions and drafts to ensure accurate and up-to-date information.
    • Article Feedback: Gather valuable insights from customers by allowing them to provide feedback and rate your knowledge-base articles.
    • Article Suggestions: Help customers find the information they need more efficiently by suggesting relevant articles based on their search queries.
    • Multilingual KB: Translate articles into multiple languages to provide support in customers’ preferred languages.
    • Access Permissions: Control access to specific articles based on user roles and permissions. Ensure that sensitive or internal documentation is only accessible to authorized personnel.
    • Knowledge Base Integration: Seamlessly integrate your KB with other Freshdesk features, such as ticketing and live chat, to provide context-specific article recommendations during customer interactions.

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6) Help Scout

Help Scout logo

Rating: ⭐ 4.4/5

Pricing: Free trial; Paid plans begin from $20 per user​​/month

Help Scout’s knowledge management features provide you with the tools to create, organize, and optimize your knowledge base. As a result, you can deliver efficient self-service support and empower your customers with the information they need.

Key Features

    • Knowledge Base: Create and maintain a comprehensive library of articles and resources. Further, organize information, empower your users with self-service support, and ensure consistent and up-to-date content.
    • Article Editor: Create and format knowledge base articles. Plus, customize the appearance, add images or videos, and use the rich text editor to craft informative and visually appealing content.
    • Searchable Content: Enables powerful search functionality, allowing customers to quickly find relevant information. With advanced search capabilities, including keyword search and filtering options, users can easily locate the answers they need. 
    • Article Versioning: Keep track of changes and revisions and maintain a history of edits to easily revert to previous versions.
    • Analytics and Insights: Understand your knowledge base performance with Help Scout’s analytics and reporting tools. Track article views, popular search queries, and user feedback to identify trends and improve your content.

7) Bloomfire

knowledgeowl alternatives

Rating: ⭐4.6/5

Pricing: Free for first 30 days; Custom pricing

Searching for Bloomfire alternatives?

Bloomfire offers a user-friendly AI-powered Knowledge Base software solution, empowering teams to easily create, share, and collaborate on content.

With an impressive rate of 91% resolution without escalation, Bloomfire shines out as an excellent rival to Knowledgeowl.

Key Features

    • Intuitive Search: Easily find the information you need with Bloomfire’s intuitive search function, allowing you to quickly access relevant knowledge.
    • Collaborative Knowledge Sharing: Foster team collaboration by sharing documents, videos, and ideas seamlessly within Bloomfire, enhancing productivity and efficiency.
    • Analytics and Insights: Gain valuable insights into your team’s knowledge usage and performance with Bloomfire’s analytics tools, helping you make data-driven decisions for improvement.

8) ProProfs Knowledge Base

proprofs - knowledgeowl

Rating: ⭐4.7/5

Pricing: 15-day free trial; A free plan and a premium paid plan for $49/author/month

Considering a switch from the Knowledgeowl API? ProProfs Knowledge Base provides a seamless alternative, boasting a user-friendly interface and powerful integration features.

Along with that, it prides that by using it, your team can reduce the number of tickets by 80% in 60 days. With ProProfs, you’ll find a reliable Knowledge Base solution that matches the capabilities of the Knowledgeowl API.

Key Features

    • Effortless Ticket Reduction: Experience a significant decrease in support tickets by up to 80% within just 60 days of using ProProfs Knowledge Base.
    • 24/7 Self-Help Support: Empower your customers with round-the-clock access to valuable resources, enabling them to find solutions independently.
    • Secure Employee Access: Ensure data confidentiality and control with secure access for your employees, allowing them to contribute and access information within a protected environment.

9) Archbee

archbee - knowledgeowl competitor

Rating: ⭐4.5/5

Pricing: Start a free trial; Choose any of the three pricing plans starting from $50/month onwards

Consider Archbee as your go-to alternative to Knowledgeowl. With Archbee, you have the power to create and share private or public documentation effortlessly.

No matter what the size of your business is, answer questions for users, developers, and your team, while utilizing AI to maintain and manage knowledge seamlessly.

Key Features

    • Version Control: Maintain a clear record of changes with version control, ensuring accuracy and traceability in your documentation.
    • Customizable Templates: Use customizable templates to create consistent and professional-looking documentation, tailored to your team’s style and needs.
    • API Integration: Seamlessly integrate with other tools and services through Archbee’s in-house API widget, allowing for a connected workflow and enhanced efficiency.

10) Tettra

tettra - knowledgeowl

Rating: ⭐4.6/5

Pricing: Paid plans range from $4/user/month; Offers a free trial

Discover Tettra as your preferred choice among Knowledgeowl alternatives. Tettra offers a user-friendly AI-powered platform to effortlessly curate and organize company information into a single central database.

Share knowledge, fostering seamless collaboration and productivity for your team faster through Slack or in-app, and keep reusable answers up-to-date with automated updates.

Key Features

    • Flexible Content Creation: Create new internal documentation using Tettra’s simple editor or import other existing content easily from Google Docs, Notion, local files, etc., without any technical hassles.
    • Instant Answers in Slack: Quickly respond to team queries within Slack or the app, through Tettra’s AI bot “Kai”.
    • Automated Updates for Reusable Answers: Keep your knowledge base up-to-date effortlessly with Tettra’s knowledge automation tool, ensuring that reusable answers remain accurate and relevant over time.

11) Bitrix24

bitrix24 - kb

Rating: ⭐4.2/5

Pricing: A free forever plan; Plans from $49/month onwards

Among the Knowledgeowl and Document360 competitors, Bitrix24 Knowledge Base stands out as your single hub for storing all corporate knowledge and wisdom. With Bitrix24, your team can easily edit and expand the knowledge base, fostering collaboration, and productivity.

Additionally, it gives you a multimedia center-like experience for all types of content, from how-tos and articles to checklists and documentation, all beautifully organized in your Bitrix24 Knowledge Base.

Key Features

    • Configure Permissions: Enable and manage access settings for individual knowledge bases or across all bases at once.
    • External Knowledge Share: Create visually stunning web pages filled with your content and share with your partners/collaborators, granting them access through the .bitrix24.wiki domain without requiring entry into your Bitrix24 portal.
    • Employee Onboarding: Your new employees can search for common questions, training materials, guides, etc., within your knowledge base.

Pick the Right one Among KnowledgeOwl Alternatives!

In conclusion, exploring alternative knowledge management solutions to KnowledgeOwl can open up new possibilities for your business. With a variety of options available, you can find a platform that suits your specific needs and empowers you to deliver exceptional customer support.

However, along with a customizable knowledge base, if you are in need of self-service portals and customer support solutions, explore the best KnowledgeOwl alternative – Saufter.

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