Last Updated: December 2023
A well-structured self-service knowledge base is crucial for every business and here’s why. According to Zendesk, around 67% of the customers actually prefer the self-service option rather than speaking to a company representative. A robust self-service knowledge base can assist customers in resolving their issues faster and, in some cases, better than speaking directly to a customer service representative.
While Klutch has been a popular choice, it may not be the best fit for every business. So, it is crucial to explore the latest Klutch knowledge base alternatives to find the best solution for your business.
In today’s article, we will dive into the 6 best Klutch alternatives, highlighting their unique features, pricing, and rating to help you make an informed decision.
What you should look for in knowledge base software
When it comes to knowledge base software, choosing the right solution can significantly impact your organization’s knowledge management and productivity. Below, we have listed the essential features you should look for:
- Intuitive user interface: A user-friendly interface with a well-organized layout and powerful search functionality allows for easy navigation and quick access to relevant information, saving time and enhancing productivity.
- Customization: The ability to customize the design, branding, and structure of your knowledge base enables you to tailor it to your brand identity.
- Collaboration: Look for software with collaboration tools such as version control, commenting, and notifications to facilitate knowledge sharing among team members.
- Integration capabilities: Seek software that offers seamless integration with other tools and systems, such as CRMs or project management platforms.
- Security: The software should have robust security measures, including role-based access control and encryption, to protect sensitive information. It should also have granular permission settings to ensure that only authorized individuals can access and modify specific knowledge articles.
6 best Klutch knowledge base alternatives
1) Helplama Helpdesk
Pricing: Custom pricing.
Rating: ⭐ 5/5
With its feature-rich platform and user-friendly interface, Helplama Helpdesk is revolutionizing the way organizations manage and share knowledge. Its comprehensive knowledge base software offers a seamless experience for both customers and your support team.
- Omnichannel support: Helplama Helpdesk empowers your agents to provide consistent support across multiple channels such as web chat, email, phone, SMS as well as popular social media.
- Self-service portal: Customers can resolve common issues like creating return/exchange requests, order modifications, warranty claims, managing bugs, etc., through the self-service portal, reducing the need for direct support.
- Live chat integration: By integrating the knowledge base with the live chat, agents can proactively guide customers by providing them links to relevant articles and resources. This helps to reduce support ticket volume while providing immediate assistance to your customers.
- Customization: You can customize the layout, design, and categorization of knowledge articles, ensuring a consistent look and feel that aligns with your brand identity.
- Smart reports and insights: Get valuable analytics on knowledge base usage, search trends, and customer engagement that help you to identify popular articles, gaps in knowledge, and areas for improvement.
Pricing: Paid plans start at $20/user/month; the rest are custom pricing plans.
Rating: ⭐ 4.7/5
Shelf is an award-winning help-desk knowledge management system with advanced AI and intelligent automation. It offers accurate document searches, and powerful analytics that enable you to provide fast, helpful answers to your customers.
- Centralized knowledge repository: Store and organize all your important information in one place, making it easily accessible to your team members and customers.
- Advanced search: Your customers can quickly find the information they’re looking for, even within large knowledge bases. The intelligent search algorithms ensure accurate and relevant search results, saving time and improving efficiency.
- Collaboration and workflow: Shelf facilitates collaboration among team members by allowing them to contribute, edit, and share knowledge articles in real-time. Additionally, the built-in workflow features enable you to assign tasks, track progress, and ensure the knowledge base content stays up to date.
- Customization: Customize the appearance and branding of your knowledge base as per your business needs.
- Analytics and insights: Get valuable data on knowledge base usage, search trends, and user behavior.
- Integration capabilities: Shelf seamlessly integrates with other tools and platforms, such as CRM systems and project management tools.
Pricing: 14-day free trial; Paid plans start from $120/user/month
Rating: ⭐ 4.3/5
Helpjuice allows you to centralize and organize information, making it easily accessible for your employees and customers alike.
- Multilingual support: Helpjuice offers multilingual support, allowing you to create and manage knowledge base content in multiple languages, catering to a diverse user base and improving accessibility.
- Customization: You can customize the look and feel of your knowledge base to align with your brand.
- Advanced search: Helpjuice includes a powerful search engine with auto-suggestions, synonyms, and full-text search, ensuring accurate and relevant search results.
- Integrations: Easily integrate popular tools and platforms such as Slack, Zendesk, Salesforce, and more. Additionally, it provides an API that allows you to connect and automate workflows with other systems.
- Analytics and insights: Helpjuice provides analytics and insights to help you track the performance of your knowledge base.
Pricing: The Starter plan is free for up to 3 users; paid plans start from $5/user/month.
Rating: ⭐ 4.6/5
GetGuru empowers you to capture, organize and deliver knowledge efficiently, fostering knowledge, improving productivity, and enhancing the overall user experience.
- AI-powered: Leverage AI to capture and organize knowledge from various sources, including documents, emails, chat conversations, and more. It extracts information and transforms it into easily accessible knowledge-based content.
- Integration: Getguru integrates with popular productivity tools and platforms, such as Slack and Microsoft Teams, enabling you to access knowledge base content directly within the workflow.
- Collaboration: Enables your teams to collaborate on creating and updating knowledge base content. Multiple team members can contribute, edit, and review articles simultaneously, ensuring accurate and up-to-date information.
- Intelligent search: With advanced search functionality you can find relevant results by searching across various sources, including documents, wikis, and internal systems. It also provides intelligent suggestions to users as they type.
- Analytics and insights: Get analytics and insights that help you to understand knowledge usage and identify areas for improvement.
- Security and access control: It offers robust access controls to protect sensitive information. GetGuru also supports granular permissions, ensuring that only authorized individuals can access and edit specific knowledge base content.
Pricing: Monthly pricing starts at $25/user; The rest are custom pricing plans.
Rating: ⭐ 4.6/5
Empower your team to find information quickly by enabling them to access a centralized hub for storing, accessing, and collaborating on knowledge and expertise within an organization.
- Content organization: Easily organize and structure content within the knowledge base by creating categories, subcategories, and tags.
- Intelligent search: It is equipped with intelligent search suggestions, filters, and tags, making it simple to locate relevant content within the knowledge base.
- Multimedia support: Bloomfire supports various multimedia formats, including documents, videos, images, and audio files allowing you to upload and share diverse types of content.
- Integrations: It can be integrated with various tools and platforms, such as CRM systems, project management tools, and communication platforms for seamless knowledge sharing and collaboration.
- Security: Bloomfire offers granular permissions and administrators can set user roles and permissions to ensure that sensitive information is protected.
- Reporting: Track the effectiveness of your knowledge-sharing initiatives with robust analytics and reporting features.
Pricing: Lifetime free access with limited features; paid plans start from $145/project/month
Rating: ⭐ 4.7/5
Document360 is a knowledge base platform that offers a wide range of features to help you create, manage, and deliver knowledge effectively. Additionally, you can create attractive API documentation.
- Content versioning: Allow your team to track changes, review revisions, and roll back to previous versions if needed. It also provides an audit trail of modifications made to knowledge-based articles.
- Advanced search: It enables you to find information quickly and easily through full-text search, auto-suggestions, and filters.
- Multilingual support: You can create and manage content in multiple languages and cater to a diverse user base.
- Developer portal: Document360 includes a dedicated developer portal that enables businesses to document APIs, SDKs, and other technical resources. This feature helps developers and partners access essential documentation, fostering collaboration and integration.
In summary, the software you choose should be adaptable to help you create both a customer-facing external knowledge base and an employee-centered internal knowledge base. Furthermore, it should also align with the unique needs and requirements of your business.
We hope this article and the options listed above have brought you a step closer to your decision. However, if you are looking for a more economical solution equipped with all the comprehensive features, Helplama Helpdesk is the way to go.
Moreover, you can get 6 months of free credits if you sign up now!