Last Updated: December 2023
Email has long been a staple of modern communication, but managing it efficiently within a team can be a challenge. Thankfully, Hiver, an email collaboration tool, has paved the way for smoother teamwork by providing shared inboxes, assignments, and streamlined workflows.
However, if you’re on the lookout for Hiver alternatives that offer similar functionalities and a fresh approach to email collaboration, you’ve come to the right place!
In this blog post, we’ll explore six of the best Hiver alternatives in 2023 that will help you transform your team’s email management and collaboration experience.
1. Helplama Helpdesk
Personalized pricing and a 15-day free trial
You can automate time-consuming tasks, improve team productivity, and streamline your customer service processes with Helplama Helpdesk. For a seamless customer support experience, it supports a variety of support channels, including live chat, email, phone, and social media.
To put it briefly, it enables you to provide effective customer support, use automation, and offer self-service options, ultimately raising customer satisfaction and promoting business growth.
- Omnichannel Integration: Helplama Helpdesk connects with various support channels, such as Facebook, Instagram, WhatsApp, SMS, live chat, and email, without any issues. This enables you to interact with customers through their preferred channels of communication.
- 24/7 Self-Service: Give your clients access to a 24/7 live chat self-service portal that is easy to use. Even after regular business hours, customers can access support resources, find solutions to common problems, and receive assistance.
- Knowledge Base + Chat: To improve your live chat interactions, share articles and how-to guides from your knowledge base. As a result, customers are more satisfied because frequently asked questions can be answered quickly and accurately.
- Chat widget customization: To create a consistent customer experience and to match the visual style of your brand, alter the look and feel of the live chat widget.
- E-commerce Workflow Automation: Automate various e-commerce workflows such as handling exchanges, returns, address changes, and order tracking. Your team’s time is freed up to focus on more worthwhile endeavors because Helplama Helpdesk handles these tasks.
- Smart Reporting and Insights: Use key performance indicators (KPIs) for customer service to get timely reports and insightful data. Track response times, keep an eye on team performance, and pinpoint areas that need work.
Starts at $59/seat/mo (billed annually, minimum 5 seats)
Say hello to seamless teamwork with Front. This collaborative inbox tool brings together your team’s emails, chat messages, and social media interactions into one shared workspace.
Collaborate effortlessly with shared inboxes, where you can assign emails, track progress, and communicate in real-time. Leave internal comments to facilitate discussion, streamline workflows with automated rules, and say goodbye to scattered communication. With Front, your team can conquer email collaboration with ease.
- Shared Inboxes: Collaborate with your team members in real-time, assign emails, and track progress all within a shared inbox.
- Internal Comments: Leave notes and comments on specific emails to facilitate discussion and streamline communication.
- Automated Workflows: Set up rules and automate email actions to improve efficiency and reduce manual tasks.
Pricing begins at $19/month, billed annually; a 30-day free trial is available
Revolutionize your team’s email management with Helpmonks. This comprehensive platform is built for collaboration and productivity, offering a range of features to enhance your team’s email workflow.
Share email inboxes to enable seamless collaboration, gain valuable insights with email analytics, and automate repetitive tasks to save time. Helpmonks empowers your team to work together efficiently and deliver exceptional customer support or project management.
- Shared Mailboxes: Share email inboxes with your team, allowing everyone to access and respond to customer inquiries, support tickets, or project-related emails.
- Email Analytics: Gain valuable insights into your team’s email performance, including response times, customer satisfaction, and workload distribution.
- Email Automation: Automate repetitive tasks like assigning emails, setting reminders, or sending predefined responses to save time and effort.
Free for up to 3 users; paid plans start at $8/user/mo billed yearly
Transform your Gmail into a shared workspace with Drag. This innovative browser extension turns your inbox into a task management hub, revolutionizing the way you collaborate on emails.
Moreover, organize emails as tasks, set due dates, and assign them to team members, all within your inbox. Collaborate in real-time by threading conversations and adding internal notes. With integrations with popular workflow tools like Trello, Asana, and Slack, Drag streamlines your workflow and makes email collaboration a breeze.
- Task-based Organization: Turn emails into actionable tasks, set due dates, and assign them to team members, all without leaving your inbox.
- Real-time Collaboration: Collaborate within email threads, add internal notes, and avoid conflicting responses by seeing who’s currently working on each task.
- Integration with Workflow Tools: Integrate Drag with popular project management tools like Trello, Asana, or Slack, enabling a seamless workflow across platforms.
A free plan; the Starter plan costs $14 per user per month
Unify your team’s email, tasks, and chat with Missive. Say goodbye to switching between multiple platforms and streamline your collaboration efforts in one powerful workspace.
Collaborate seamlessly on shared inboxes, thread conversations for organized discussions, and integrate with productivity tools for efficient workflow management. With Missive, your team can elevate their email collaboration to new heights.
- Shared Inboxes: Collaborate on emails with your team members, assign tasks, and discuss email threads in a shared inbox.
- Threaded Conversations: Keep discussions organized by threading conversations within emails, ensuring everyone stays on the same page.
- Integration with Productivity Tools: Connect Missive with project management tools like Trello or Asana, enabling smooth workflow management.
Starts at $20 per user per month; 15-day free trial
Take your customer support to the next level with HelpScout. Specifically tailored for customer service teams, HelpScout offers shared email inboxes, powerful email automation, and insightful performance metrics.
Collaborate effectively on customer conversations, automate repetitive tasks to save time, and measure your team’s performance to deliver exceptional customer support. HelpScout ensures your team can provide outstanding assistance while streamlining your email collaboration.
- Shared Email Inboxes: Collaborate with your team members on customer conversations, assign emails, and keep track of progress from a shared inbox.
- Email Automation: Automate repetitive tasks like tagging, assigning, or following up on emails, freeing up your team’s time for more valuable interactions.
- Performance Metrics: Measure your team’s performance with insightful analytics, such as response times and customer satisfaction ratings, to continuously improve your customer support.
By exploring these Hiver alternatives, you can find the perfect fit for your team’s email collaboration needs. Whether you’re looking for shared inboxes, streamlined workflows, or real-time collaboration features, these tools offer exciting possibilities to enhance productivity and teamwork.
Remember, effective email collaboration plays a significant role in boosting productivity, so it’s crucial to choose a tool that aligns with your team’s specific requirements.
But if you are still confused, try out Helplama Helpdesk right away and for free!
Start your free 15-day trial right away.